Job DescriptionThe Solution Engineer will lead technical requirement gathering and solutioning for customer use cases. Provision tools, resources, and ensure alignment with customer needs. Lead the customer use case intake process, working with customers to understand their requirements and objectives. Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities. Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability. Develop and maintain intake process documentation and templates. Facilitate solutioning workshops with customers and technical teams. Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. Track and report on intake metrics, including volume, cycle time, and customer satisfaction. Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation. Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.
Must have:- 8 years of experience gathering technical requirements, solutioning, and managing customer cases in technical enterprise settings.
- Demonstrated ability to translate complex business and mission needs into feasible technical solutions, facilitate cross-functional collaboration, and ensure successful end-to-end solution delivery.
- Bachelor's degree (or an additional 4 years of experience).
Security Clearance: As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of
California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:
$116,900-$243,100 USD
