Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$130K - $160K *

Shape the future of intelligent travel solutions by managing multi-million dollar engineering programs. Lead customer relationships and ensure successful project execution while adhering to budget and...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $160K *

Deliver innovative program management solutions for multi-million dollar engineering projects, focusing on automated fare collection systems. Lead customer relationships and ensure project success thr...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $160K *

Drive the execution of multi-million dollar engineering programs, ensuring timely delivery of payment solutions for intelligent travel applications. Manage customer relationships and program health wi...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $98K *

Drive community engagement by executing strategic retention campaigns, fostering authentic relationships, and managing gifting programs. Collaborate cross-functionally to amplify member stories and en...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive business growth by identifying and securing new enterprise clients. Leverage industry expertise and executive relationships to navigate complex sales cycles, delivering tailored IT solutions tha...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $150K *

Partner with us to empower enterprise clients by enhancing brand narratives through data-driven guidance and strategic program development, driving value and growth within the organization while foste...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in shaping the vision and strategy for a transformative platform that leverages AI to enhance data intelligence in legal technology, collaborating with cross-functional teams to drive...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K *

Champion the vision and strategy for a transformative platform, driving data intelligence in legal tech. Collaborate cross-functionally to define architecture and deliver impactful solutions that enha...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K *

Lead the vision and strategy for a transformative platform, driving AI-first solutions that enhance data intelligence in legal tech. Collaborate cross-functionally to shape product architecture and de...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead the product strategy and roadmap, collaborating with cross-functional teams to deliver innovative solutions that enhance legal professionals' workflows and drive revenue growth in a dynamic, AI-d...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Elevate product strategy and execution by leading cross-functional teams to deliver innovative solutions that enhance legal professionals' workflows, driving revenue growth and competitive advantage i...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$153K - $207K *

Explore innovative customer success strategies in AI-driven communication, guiding clients through onboarding and optimization of messaging services. Collaborate with cross-functional teams to enhance...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$153K - $207K *

Unlock potential by serving as a strategic advisor for customer success in AI-driven communication, guiding onboarding and adoption of messaging solutions while collaborating with cross-functional tea...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Support a dynamic team by owning the technology strategy and lifecycle for a leading CRM platform. Drive product management, architecture, and operational excellence to enhance customer engagement and...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Engineer the future of CRM technology by leading the strategy, architecture, and lifecycle management of a cutting-edge platform that enhances customer engagement and operational excellence across com...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Lead innovative product development by collaborating with cross-functional teams to identify gaps and opportunities, ensuring exceptional customer experiences while driving business success in a dynam...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Join a dynamic team to drive innovative product solutions in real estate. Collaborate with stakeholders and tech experts to enhance customer experiences and identify growth opportunities while managin...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead the charge in driving customer success for mid-market accounts, ensuring adoption and renewals while identifying growth opportunities. Collaborate cross-functionally to enhance customer experienc...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $185K *

Accelerate success across media and agency accounts by fostering relationships, enhancing adoption, and driving measurable outcomes through strategic engagement and proactive management...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment, f...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by driving adoption and retention for a diverse portfolio. Lead onboarding and training, analyze engagement metrics, and collaborate with teams to enhance user experience and...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing relationships, ensuring adoption, and facilitating renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to empowering customers through technology. You'll manage post-sale relationships, driving onboarding, adoption, and renewals while contributing to scalable systems in a f...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive customer success by managing relationships, onboarding, and adoption for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and pr...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Champion customer success by managing post-sale relationships, driving adoption, and ensuring renewals. Collaborate with teams to enhance user experience and contribute to scalable systems in a fast-p...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.