Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$132K - $181K *

Shape the future of organizational effectiveness by leading complex advisory cases. Provide advanced coaching to senior leaders, navigate sensitive challenges, and enhance team capabilities through in...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$148K - $203K *

Transform complex organizational challenges into effective solutions by providing advanced coaching and trusted counsel to leaders. Elevate team effectiveness through peer coaching and insights that e...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Empower customer retention and education by leading lifecycle marketing initiatives. Drive feature adoption, upsell opportunities, and consumer trust through strategic communication across multiple ch...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Innovate user engagement strategies to enhance activation and growth across the customer journey. Lead lifecycle marketing initiatives that drive conversion and pipeline development through data-drive...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Transform user engagement and growth by owning lifecycle marketing strategies that drive activation, conversion, and retention across the customer journey, leveraging data-driven insights and innovati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Drive user engagement and growth by owning lifecycle marketing strategies. Design and implement behavior-driven programs to convert signups into loyal customers, optimizing the entire customer journey...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by owning the lifecycle marketing strategy, engaging users from onboarding to re-engagement. Drive conversion and pipeline growth through innovative, behavior-driven programs in a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive user engagement and growth by owning lifecycle marketing strategies, optimizing onboarding, and implementing behavior-driven programs to enhance conversion and retention across the customer jour...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of user engagement by developing and executing lifecycle marketing strategies that drive activation, conversion, and growth across the customer journey, leveraging data-driven insight...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive user engagement and growth by owning lifecycle marketing strategies that convert signups into loyal customers. Design behavior-driven programs to enhance activation and retention across email an...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the development of lifecycle marketing strategies to engage and grow our user base. Drive user activation, conversion, and retention through innovative, behavior-driven programs across email and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive lifecycle marketing strategy to engage and grow users through targeted programs, optimizing onboarding and conversion across channels while analyzing metrics to enhance performance and user expe...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of user engagement by leading lifecycle marketing strategies that drive activation, conversion, and growth across the customer journey. Collaborate with teams to optimize onboarding a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's redefining user engagement through innovative lifecycle marketing strategies. You'll own the entire customer journey, driving activation and conversion while collaborating with pass...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading lifecycle marketing strategies that drive user engagement and growth. Own the customer journey from onboarding to re-engagement, leveraging data-driven insights to enhan...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by leading lifecycle marketing strategies that engage and grow our user base. Drive conversion and retention through innovative, behavior-driven programs across email and in-pro...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive user engagement and growth by owning lifecycle marketing strategies that enhance activation, conversion, and retention across the customer journey. Collaborate with teams to create impactful, be...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead lifecycle marketing initiatives to engage and grow user base through strategic onboarding, activation, and conversion programs, driving measurable results across email and in-product channels...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform user engagement by leading lifecycle marketing strategies that drive activation, conversion, and growth across the customer journey, leveraging data-driven insights to optimize every touchpo...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate user engagement by owning lifecycle marketing strategies that drive activation, conversion, and growth. Design behavior-driven programs to enhance customer journeys and optimize onboarding, en...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion innovative lifecycle marketing strategies to engage, activate, and grow our user base. Drive conversion and pipeline through behavior-driven programs, optimizing the customer journey from onb...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$166K - $195K *

Join a team that's redefining financial services by leading innovative marketing strategies for premium offerings. Drive customer acquisition through dynamic outbound channels while collaborating acro...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Elevate user engagement by owning lifecycle marketing strategies that drive activation, conversion, and growth. Design behavior-driven programs to enhance customer journeys and optimize onboarding, wh...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Take ownership of contract administration and performance, ensuring compliance and effective communication throughout design and closeout phases. Collaborate with multidisciplinary teams to align desi...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Transform the Success Enablement landscape by leading global initiatives that drive adoption and ensure sustainable change across Digital Infrastructure projects. Collaborate with stakeholders to achi...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.