Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$95K - $115K *

Join a team that's dedicated to transforming client experiences through strategic IT solutions. As a key relationship manager, you'll guide SMB and mid-market clients, ensuring their technology needs...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $86K *

Unlock potential by guiding clients through technical setups and integrations, ensuring they maximize value from broadcast products. Collaborate with internal teams to resolve issues and enhance clien...

6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$78K - $136K *

Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products. Drive product adoption, enhance relationships, and ensure alignment wit...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Engage with major accounts to optimize product utilization and drive customer success. Collaborate with cross-functional teams to ensure alignment with client goals, manage relationships, and enhance...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Champion customer success by optimizing product utilization and driving strategic initiatives for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure ali...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Champion customer success by optimizing product utilization and driving strategic initiatives for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure ali...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Unlock potential by driving customer success and product utilization for major accounts. Collaborate with cross-functional teams to optimize outcomes, manage relationships, and ensure alignment with c...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Transform customer success by optimizing product utilization and driving strategic outcomes for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure align...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Transform customer success by managing strategic relationships and optimizing product utilization for major accounts. Drive adoption, ensure alignment with client goals, and lead implementation projec...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Champion customer success by optimizing product utilization and driving strategic outcomes for major accounts. Collaborate with sales and internal teams to enhance relationships, manage projects, and...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Manage strategic customer relationships and optimize product utilization across major accounts, ensuring alignment with clinical and operational goals while driving product adoption and maximizing val...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products. Drive product adoption, enhance relationships, and ensure alignment wit...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Empower customer success by managing strategic relationships and optimizing product utilization across major accounts. Drive adoption, ensure alignment with client goals, and lead implementation proje...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products, ensuring alignment with client goals and driving product adoption for m...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Join a dynamic team to optimize customer outcomes and drive product adoption across major accounts. Leverage your expertise in clinical decision support to enhance client relationships and ensure stra...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$177K - $221K *

Accelerate customer success by leveraging technical expertise and problem-solving skills. Own post-sales relationships, drive product adoption, and collaborate with sales to enhance customer engagemen...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $221K *

Transform customer success by leveraging technical expertise and problem-solving skills to enhance adoption and integration of innovative solutions, ensuring long-term satisfaction and growth within e...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $221K *

Engage with customers to drive adoption and success of technical solutions. Leverage your expertise to foster relationships, solve problems, and promote product features, ensuring clients maximize the...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $221K *

Unlock potential by driving customer success through technical expertise and relationship management. Collaborate with sales to enhance product adoption and optimize client experiences, ensuring long...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $180K *

Empower customer success by owning post-sale experiences, driving onboarding, adoption, and renewals. Collaborate with cross-functional teams to ensure every user thrives, turning initial deployments...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in enhancing clinician workflows by driving adoption of our generative AI platform. Collaborate with stakeholders to ensure successful implementation and utilization, ultimately improv...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in enhancing clinician workflows by delivering a cutting-edge AI platform. Collaborate with stakeholders to drive adoption, support training, and ensure successful implementation, ulti...

Chicago, ILRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Pioneer in enhancing clinician workflows by driving adoption of our AI platform. Collaborate with healthcare professionals to improve documentation processes and ensure successful implementation acros...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$137K - $229K *

Engage with strategic customers to drive growth and satisfaction through the Salesforce Customer 360 platform. Build trusted relationships with key stakeholders and develop long-term strategies aligne...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$137K - $229K *

Join a team that's dedicated to driving growth and customer satisfaction by engaging with strategic clients. Leverage your sales expertise to build relationships and deliver value through the Salesfor...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.