Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$280K - $385K *

Elevate your career by leading a dynamic team focused on threat detection and incident response. Drive security strategies, enhance operational readiness, and protect sensitive data while fostering a...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $110K *

Optimize user terminal operations and provide tier 3 support. Collaborate with engineering teams for firmware updates, troubleshoot issues, and enhance system performance to ensure seamless satellite...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$272K - $408K *

Champion secure development and lead a talented team to drive product security initiatives, aligning engineering practices with business priorities while scaling automation and enhancing security stan...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$272K - $408K *

Drive product security excellence by leading a team to embed security into engineering, shaping architecture, and fostering high-quality security standards as we scale...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $150K *

Oversee North America's shared services functions, driving compliance, operational excellence, and process improvement while leading high-performing teams and supporting strategic initiatives for orga...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead client delivery and oversee project health while coaching a team of leaders. Drive operational excellence and build trusted client relationships to ensure satisfaction and growth across multiple...

Victoria, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$60K - $116K *

Lead the charge in ensuring medical equipment reliability, guiding a team to deliver optimal patient care through advanced diagnostics, training, and effective communication across departments...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower our team to drive cross-functional IT projects, ensuring timely delivery and stakeholder satisfaction. Collaborate with management to define project goals, manage resources, and enhance effici...

Today

  •   5 - 7 years exp.  •   Staffing

$88K - $105K *

Empower project success by leading cross-functional IT initiatives, managing scope, timelines, and stakeholder expectations. Drive collaboration and continuous improvement to enhance project delivery...

Today

  •   5 - 7 years exp.  •   Staffing

$166K - $250K *

Transform the future of Technical Architecture by leading a high-performing team, optimizing project delivery health, and advancing AI adoption while driving stakeholder alignment for impactful custom...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $210K *

Optimize customer outcomes by leading cross-functional teams to ensure successful project delivery. Collaborate across departments, enhance client satisfaction, and drive continuous improvement while...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Contribute to strategic project delivery by leading cross-functional teams, ensuring customer satisfaction, and driving operational excellence in a remote role that spans diverse initiatives and long...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Transform the future of project execution by leading cross-functional teams, ensuring operational excellence, and driving customer satisfaction in a dynamic, remote environment that fosters strategic...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Drive customer success by leading cross-functional teams to execute complex projects with operational excellence. Ensure high satisfaction and retention through strategic engagement and continuous imp...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Manage diverse projects in semiconductor testing and packaging to ensure delivery on time and within quality specifications, while overseeing internal processes and enhancing operational capabilities...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$220K - $260K *

Empower a transformative business unit by leading strategic growth, optimizing portfolio performance, and cultivating a high-performance culture while ensuring financial sustainability and operational...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $101K *

Lead the charge in providing exceptional technical support, addressing complex customer needs while driving deeper product engagement and solutions. Collaborate across teams to ensure seamless, value...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Lead and transform client relationships while managing large-scale data and product engineering projects. Drive revenue growth, oversee multidisciplinary teams, and ensure high-quality delivery across...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $190K *

Elevate advanced packaging technologies by leading a skilled team in integrating and developing cutting-edge 2.5D, 3D solutions from concept to manufacturing, contributing to high-performance computin...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform project execution by managing installation operations for innovative lining systems, ensuring timely delivery, budget adherence, and quality standards while fostering strong customer relatio...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage project execution for proprietary lining systems in chemical and mining sectors. Oversee planning, installation, and inspections, ensuring timely delivery within budget. Collaborate with teams...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Engage with executive stakeholders to drive complex technology sales, focusing on high-margin, services-led opportunities. Own the full sales cycle while ensuring disciplined deal execution and foster...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Champion complex technology sales by driving profitable growth and maintaining a focus on gross margin performance. Engage with executive stakeholders to create high-margin, services-led opportunities...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$92K - $138K *

Drive product line success from conception to lifecycle, leading cross-functional teams to achieve strategic goals and enhance profitability while ensuring market alignment and competitive edge...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$92K - $138K *

Transform your career by leading product strategies from conception to market. Drive growth and profitability while collaborating with cross-functional teams to deliver innovative solutions that meet...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.