Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$104K - $157K *

Empower your career by providing technical support for software issues in semiconductor equipment. Collaborate with customers nationwide, troubleshoot automation settings, and enhance software functio...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead modernization efforts in high-assurance communications security, overseeing a multidisciplinary team to deliver innovative cryptographic solutions while ensuring compliance with national security...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Optimize technical documentation processes for complex thermal management solutions. Join us in bridging engineering concepts with practical applications, enhancing customer understanding while suppor...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $156K *

Lead the execution of complex, strategic programs by managing all project aspects, ensuring timely delivery, fostering client relationships, and driving continuous improvement to enhance service quali...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

Tucson, AZRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Empower a dynamic team as you lead the modernization of high-assurance COMSEC solutions. Oversee the technical lifecycle, drive innovation in cryptographic practices, and ensure compliance in mission...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Lead the delivery of theatrical titles, ensuring seamless collaboration across teams. Manage client relationships and drive excellence from scripting to screen, while navigating tight deadlines and hi...

3 days ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Join a team that's accountable for a state-of-the-art data center campus. Lead a diverse team, manage multi-disciplinary operations, and ensure successful project delivery while interfacing with corpo...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Drive success as a Program Manager, leading a multidisciplinary team in delivering enterprise IT solutions, ensuring quality oversight, technical direction, and effective customer coordination across...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Lead and develop a sales team while driving revenue growth in edge AI and semiconductor markets. Engage with partners and execute strategic account plans, combining hands-on selling with leadership to...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Contribute to operational excellence, drive strategic initiatives, and lead teams in multiple regions to enhance performance and efficiency while fostering a culture of compliance and safety in sanita...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Lead customer-focused solutions, driving new business and technology consultancy. Cultivate relationships with hyperscalers and regional accounts while managing strategic deals across Ericsson’s diver...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Oversee the full lifecycle of industrial capital projects, ensuring safety, quality, and budget adherence. Lead cross-functional teams and manage project controls while driving successful outcomes for...

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$138K - $170K *

Lead and execute major capital infrastructure projects, ensuring strategic safety, cost, and quality objectives are met in complex operational environments. Collaborate with multidisciplinary teams to...

Trail, BCIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in process development and integration for infrared sensor packaging. Oversee engineering teams, manage production yields, and troubleshoot fabrication processes to ensure high-quality...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $210K *

Elevate the customer support experience by leading a regional team of Customer Success Engineers. Oversee operations, optimize workflows, and engage with stakeholders to drive improvements while ensur...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock operational excellence as you lead cross-functional teams to deliver high-quality, complex solutions for defense customers. Drive improvements in safety, quality, and efficiency while mentoring...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$108K - $130K *

Empower a dynamic team of Technical Support Engineers, driving excellence in customer service and technical solutions for the SmartPay platform while managing escalations and fostering collaboration a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $200K *

Lead the charge in complex capital projects, driving strategy and execution while managing client relationships and cross-functional teams. Shape outcomes and advance your career in a collaborative en...

1 month ago

  •   11 - 15 years exp.  •   Technical Services

$125K - $150K *

Unlock the potential of North America's supply chain by leading planning, purchasing, and inventory strategies. Drive cross-functional collaboration, optimize processes, and ensure alignment with comm...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive operational excellence by optimizing manufacturing processes and performance metrics. Lead teams across safety, quality, and regulatory compliance, while fostering a culture of continuous improv...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$62K - $116K *

Lead daily operations in a dynamic distribution center, supervising a team, driving continuous improvement, and ensuring safety while implementing Lean methodologies for enhanced efficiency and produc...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Unlock potential by leading strategic media planning and buying efforts across diverse channels. Drive measurable results through data-driven decision-making while mentoring a talented team to optimiz...

5 days ago

  •   8 - 10 years exp.  •   Media

$95K - $115K *

Shape the future of device management solutions by leveraging your technical acumen to educate customers, bridge teams, and drive product improvements while fostering strong, lasting relationships and...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$164K - $206K *

Drive the technology strategy for omni-channel marketing, aligning global and local needs. Lead data integration and governance across multiple markets, ensuring compliance and enhancing customer enga...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.