Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$106K - $167K *

Drive operational improvements in automation and control systems within GMP environments. Collaborate with multi-disciplinary teams to enhance system reliability and efficiency while ensuring complian...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Help us drive innovative data center projects from conception to completion. Oversee multi-disciplinary teams while ensuring client satisfaction and project delivery, reinforcing our reputation in the...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Accelerate progress at a top-tier defense organization by driving strategic business development initiatives, cultivating relationships, and supporting sales efforts across U.S. defense branches to un...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$250K - $280K *

Lead a dynamic product management team to shape innovative solutions in mental health care. Drive strategy, foster collaboration, and empower your team to deliver impactful products that enhance the t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Champion excellence in construction management by leading high-stakes projects from inception to completion. Manage a dynamic team, ensuring timely and budget-conscious delivery across diverse constru...

4 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$125K - $150K *

Pioneer the design execution strategy for a large-scale semiconductor facility, coordinating multidisciplinary teams to meet operational requirements and ensure project milestones are achieved efficie...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $220K *

Elevate your career by driving growth in AI data center infrastructure. Collaborate across teams to build strategic partnerships and translate evolving requirements into innovative memory and storage...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$91K - $129K *

Lead the charge in optimizing field service operations by managing a team of specialists and technicians. Drive exceptional customer experiences through effective scheduling, coaching, and performance...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $144K *

Lead and innovate within a clinical engineering operation, overseeing multi-site performance, driving results, and building a high-performing team to enhance patient care and operational excellence...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $95K *

Unlock potential by leading maintenance activities for manufacturing equipment. Oversee troubleshooting, repairs, and preventive measures while mentoring technicians to ensure optimal performance, saf...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive your career with impactful project management of cellular DAS deployments. Oversee multiple projects, coordinate teams, and ensure successful execution while utilizing cloud-based tools for docu...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Champion the successful deployment of cellular DAS systems by managing multiple projects, coordinating teams, and ensuring adherence to timelines and budgets while utilizing cloud-based project manage...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Lead multiple DAS signal source deployment projects, ensuring effective management and coordination among teams. Utilize project management tools to track progress, manage risks, and communicate with...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Manage multiple DAS signal source deployment projects, ensuring effective coordination among engineers, technicians, and stakeholders while utilizing project management tools for successful execution...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Manage multiple DAS deployment projects, ensuring timely execution and stakeholder alignment. Utilize project management tools to track progress and coordinate teams, while adapting to changes and mai...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Manage and oversee multiple DAS signal source deployment projects, ensuring timely execution and stakeholder alignment while utilizing cloud-based project management tools for documentation and commun...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Manage multiple DAS signal source deployment projects, ensuring effective coordination among teams and stakeholders while maintaining project timelines and documentation for successful execution...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Lead multiple DAS deployment projects, ensuring effective management and coordination among teams. Utilize project management tools to track progress, manage risks, and communicate with stakeholders f...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Empower project success by managing multiple DAS signal source deployments. Collaborate with engineers and stakeholders to ensure timely execution, maintain documentation, and navigate project complex...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Transform your career by managing complex DAS signal source projects. Collaborate with engineers and stakeholders to ensure successful deployments while utilizing cloud-based tools for project trackin...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Lead the charge in managing multiple DAS signal source deployment projects. Collaborate with engineers and stakeholders to ensure timely execution, maintain project documentation, and drive successful...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$108K - $130K *

Drive the development of innovative medical products for the Defense Health Agency, collaborating with military and industry leaders to enhance Warfighter health. Support product management and regula...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $140K *

Unlock potential by designing innovative telecommunications infrastructure that enhances the human experience in diverse environments. Collaborate with multidisciplinary teams to create comprehensive...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $140K *

Develop telecommunication designs, from conceptualization to construction, enhancing infrastructure across diverse building types while collaborating with multi-disciplinary teams for optimal project...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $140K *

Engage in the design and implementation of telecommunications infrastructure across diverse projects, collaborating closely with clients and multidisciplinary teams to elevate building technology syst...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.