Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$62K - $116K *

Shape the future of manufacturing by leading production teams, driving Lean initiatives, and ensuring operational excellence while fostering a safe and efficient work environment for all employees...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$62K - $116K *

Empower production teams by leading daily operations, driving Lean initiatives, and fostering a safe work environment. Champion continuous improvement while mentoring staff and ensuring performance go...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in transforming operational excellence through a Zero Defects mindset, driving innovation in alloy development and manufacturing technologies while mentoring a high-performing technica...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $160K *

Join us in driving a Zero Defects mindset through technical leadership, enhancing product performance, and fostering a high-performing team. Influence manufacturing technologies and customer satisfact...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$200K - $240K *

Elevate deployment programs by leading infrastructure projects end-to-end. Shape the TPM function, oversee GPU architecture integration, and drive technical excellence in a rapidly expanding AI cloud...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $240K *

Shape the future of AI infrastructure deployment as a Staff TPM overseeing new site expansions, vendor engagement, and collaborative inter-departmental programs, driving innovation and sustainability...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $240K *

Unlock impactful deployment programs in sustainable AI infrastructure. Lead end-to-end new site initiatives, shape TPM frameworks, and drive cross-organizational alignment to optimize GPU architecture...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $190K *

Advance your career by leading a dynamic U.S. sales organization, driving customer acquisition and market expansion, while fostering a high-performance culture and aligning teams to achieve strategic...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $190K *

Lead the charge in U.S. sales growth by enhancing customer acquisition, cultivating a high-performance sales culture, and driving market expansion through strategic leadership and robust execution acr...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$90K - $169K *

Lead strategic technology research initiatives, enhancing public-private partnerships through analysis and recommendations, while mentoring a team and engaging with stakeholders to assess trends shapi...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Elevate project management excellence by leading complex pharmaceutical marketing campaigns, mentoring teams, and ensuring strategic alignment with client objectives while driving operational success...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Oversee the delivery of complex pharmaceutical marketing campaigns, ensuring strategic alignment and operational excellence. Mentor project managers while driving financial stewardship and fostering c...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $180K *

Drive strategic growth by managing complex partner solution programs from inception to scale. Own governance, coordinate teams, and deliver defined outcomes across integrated technical initiatives. Yo...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that drives innovative cloud solutions and IT support. You'll enhance end-user experiences while ensuring robust security and seamless infrastructure management in both AWS and Azure envir...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $140K *

Lead project execution from planning to closeout, ensuring timely delivery and adherence to budget and specifications. Collaborate with cross-functional teams and manage risks to drive successful outc...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $140K *

Drive project success through effective management of complex automation and control systems integration projects, ensuring safety, budget, and timelines are met while fostering collaboration among cr...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $255K *

Lead and innovate in technology policy research, guiding a multidisciplinary team to assess emerging technologies and geopolitical trends, while fostering strategic partnerships and delivering impactf...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$165K - $216K *

Transform regional strategies by leading cross-functional teams to drive sales, enhance marketing initiatives, and improve processes. Engage with stakeholders to achieve growth objectives and develop...

1 week ago

  •   15+ years exp.  •   Telecommunications & Hardware

$165K - $216K *

Transform your career by leading strategic initiatives and sales efforts across multiple markets. Drive growth and innovation while managing cross-functional teams to achieve ambitious targets in a hi...

1 week ago

  •   15+ years exp.  •   Telecommunications & Hardware

$150K - $180K *

Lead the charge in enterprise transformation, driving modernization and governance initiatives. Collaborate with leaders to optimize business processes, ensure strategic alignment, and deliver sustain...

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$80K - $95K *

Join a dynamic team as you provide top-tier IT support across North America. Resolve complex technical issues, enhance user experience, and collaborate with various tech teams to ensure seamless opera...

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$106K - $132K *

Join a team that's dedicated to providing exceptional executive support, ensuring seamless technology experiences for high-level professionals through expert troubleshooting and relationship-building...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$147K - $178K *

Lead the charge in developing innovative applications and systems software, driving automation and process improvements while collaborating with clients and stakeholders to enhance business outcomes a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$147K - $178K *

Join us to lead the development and configuration of innovative applications, driving operational strategies and influencing business decisions. Collaborate with teams to enhance software solutions an...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.