You are looking for a versatile, proactive, and sharp IT Systems & Support Engineer to join your team to support end users, cloud infrastructure, and network environment. If you enjoy solving complex desktop issues and optimizing AWS/Azure cloud environments or configuring firewalls, you will thrive and grow here. The Role You will provide top-tier desktop support to the team while managing and securing hybrid cloud environments (AWS & Azure), overseeing network infrastructure, day-to-day security operations, and serving as the internal expert for Microsoft 365 and SharePoint. You will be a key point of contact for keeping systems reliable, secure, and running smoothly. NOTE: This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed. Key Responsibilities • Cloud & Infrastructure Management: Administer, maintain, and optimize cloud infrastructure across both AWS and Azure. • Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues. • M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries. • Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs). Ensure high availability and optimal network performance. • IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access policies, and patch management). Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls. • Documentation: Maintain up-to-date documentation for network diagrams, IT policies, asset management, and standard operating procedures. • Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues. Required: • Experience: 3-5 years of experience in an IT Support, Systems Administration, or a related role. • Cloud Proficiency: Hands-on experience managing resources within both AWS (EC2, S3, IAM) and Azure (Active Directory/Entra ID, Virtual Machines). • Microsoft Ecosystem Expert: Deep knowledge of Office 365 administration and SharePoint management (including site creation, workflows, and permissions). • Networking Foundations: Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration. • Security Mindset: Familiarity with endpoint security (EDR/Antivirus), identity management, and data loss prevention (DLP) strategies. • Soft Skills: Excellent problem-solving skills, a customer-centric attitude, and the ability to explain complex technical concepts to non-technical users. • Other: Ability to work on-site part of the week to support desktop hardware needs. Preferred: • Experience administering Microsoft 365 / Azure GCC High (Government Community Cloud) environments, including familiarity with strict compliance controls (NIST SP 800-171, CMMC, or ITAR). • Certifications such as: AWS SysOps Administrator, Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, or CCNA. • Experience with scripting languages (PowerShell, Bash, or Python) for automation. • Experience managing MDM solutions (e.g., Microsoft Intune, Jamf).