Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$160K - $200K *
Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to ensure successful deployments and build scalable sales processes as the...
1 week ago
$150K - $180K *
Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to deliver innovative solutions and build scalable processes as the organi...
1 week ago
Technical Support Engineer - US
$95K - $115K *
Join a dynamic team to advocate for customers and solve their complex technical challenges. Collaborate with cross-functional teams and develop internal tools that enhance product performance and scal...
Reposted 3 weeks ago
Director, Infrastructure and Network Management
$110K - $130K *
Transform the IT infrastructure through leadership and management of critical tech services. Oversee operations in a dynamic environment, lead strategic projects, and ensure alignment with district ob...
Reposted 2 days ago
Director, Information Technology
$140K - $184K *
Join a team that's shaping the future of IT by leading corporate technology strategy, driving innovation, and ensuring secure, scalable services that align with business goals while fostering a high-p...
5 days ago
Director HSE, Data Center Operations
$190K - $225K *
Champion safety excellence by leading HSE initiatives and enhancing compliance across deployments and data center operations, fostering a culture of safety and risk mitigation at every level of the or...
Reposted 3 weeks ago
$80K - $95K *
Inspire client satisfaction by managing relationships, overseeing service delivery, and leading teams to ensure high standards and compliance. Drive revenue growth through optimization and process imp...
3 weeks ago
Director, Technology Communications
$175K - $200K *
Drive impactful communications strategies for technology clients, guiding founders and executives through critical growth moments. Collaborate across teams to craft compelling narratives that resonate...
1 week ago
Designated Technical Support Engineer - Central/East
$120K - $170K *
Champion customer success by delivering proactive and reactive technical support. Collaborate with cross-functional teams to enhance product and service experiences for a designated client base while...
3 weeks ago
Designated Technical Support Engineer - Central/East
$120K - $170K *
Drive exceptional customer support by providing proactive and reactive technical assistance. Collaborate with clients to resolve issues, enhance product usage, and ensure top-tier service, all while f...
3 weeks ago
Designated Technical Support Engineer - Central/East
$120K - $170K *
Champion customer satisfaction by providing top-tier technical support and continuous improvement for a growing client base. Collaborate closely with teams to enhance service quality and foster lastin...
3 weeks ago
$110K - $130K *
Drive operational excellence and growth within the Service Division by developing strategies that enhance profitability, customer satisfaction, and team performance, while leveraging data and technolo...
3 weeks ago
Technical Support Specialist 794
$90K - $120K *
Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...
5 days ago
Technical Support Specialist 794
$90K - $120K *
Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...
5 days ago
Director, Integrated Solutions Manager
$92K - $137K *
Lead the charge in maximizing client success through strategic coaching and product integration within the Investment & Advisory Center, ensuring excellence in the Client Engagement Model and driving...
2 days ago
Director, Integrated Solutions Manager
$92K - $137K *
Champion client success by educating and coaching teams on integrated solutions, driving asset growth through strategic engagement and product positioning within the Investment & Advisory Center...
2 days ago
Director, Premium Sales & Service
$125K - $140K *
Lead premium sales and service initiatives, driving revenue growth and client satisfaction through strategic planning and exceptional hospitality experiences. Collaborate across departments to enhance...
6 days ago
Director of Forward Deployed Engineering, NORAM
$160K - $200K *
Lead a dynamic team to transform AI solutions with robust delivery. Drive enterprise deployments while defining delivery standards and optimizing tools to maximize customer impact. Champion growth thr...
Reposted 3 weeks ago
Director, Project Delivery AMER
$125K - $150K *
Drive large-scale capital projects by leading multidisciplinary teams, ensuring on-time, budget-compliant delivery while adhering to quality and regulatory standards, ultimately enhancing business gro...
Reposted 2 weeks ago
$170K - $185K *
Lead the charge in creative excellence, guiding multimedia projects that elevate brand identity through compelling visual storytelling. Collaborate with diverse teams to deliver innovative solutions t...
2 weeks ago
$80K - $95K *
Lead the charge in designing and supporting complex AV systems for enterprise clients. Drive project management, optimize user experiences, and mentor junior technicians while ensuring seamless integr...
1 week ago
Technical Support Engineer (L2)
$85K - $95K *
Drive exceptional client support by managing complex technical issues and escalations. Collaborate with engineering teams to enhance service delivery, mentor junior staff, and leverage AI tools for ef...
1 week ago
Executive Director, Technology
$175K - $215K *
Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...
5 days ago
$225K - $250K *
Join a team dedicated to ensuring timely, high-quality launches of enterprise partnerships. Lead multiple delivery pods, drive procedural improvements, and enhance project planning while collaborating...
1 month ago
$225K - $250K *
Optimize enterprise partnership launches through strategic delivery pods, ensuring on-time and high-quality go-lives. Drive repeatable processes while collaborating with deployment teams and partners...
1 month ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.