Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$150K - $180K *

Champion technology strategies that align with business goals, optimize operations, and drive competitive advantage. Lead IT initiatives while enhancing systems and achieving measurable impact across...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Transportation

$90K - $110K *

Optimize end-to-end service operations, ensuring excellent customer experience through effective support, process enhancements, and team leadership in a fast-paced environment. Drive improvements, man...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Create and execute a comprehensive training strategy to develop a skilled, safety-focused workforce for global data center operations, ensuring operational excellence and compliance through innovative...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $130K *

Take ownership of technology services as the primary on-site leader, collaborating with campus stakeholders to align IT operations with institutional priorities and providing direct support for enterp...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $105K *

Join a team that empowers our NY office by providing top-tier IT support, enhancing employee experience, and ensuring seamless integration of technology as we scale rapidly in a dynamic environment...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a dynamic production team to oversee and enhance manufacturing operations, ensuring compliance with ISO 13485 standards, driving quality improvements, and contributing to operational efficiency i...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $150K *

Transform healthcare insights by leading client engagements with real-world data. Drive business development and project delivery while building long-term client relationships in a dynamic, hybrid wor...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Optimize production operations by overseeing facility management, ensuring safety, and meeting schedules. Drive efficiency through process implementation and direct employee development while addressi...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Execute Agile delivery strategies, ensuring seamless coordination and communication across teams. Leverage AI tools to enhance productivity and transparency while managing project risks and stakeholde...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $120K *

Champion facility operations by leading a diverse team to ensure safe, efficient management of multi-building infrastructure, including HVAC and maintenance services, while fostering strong customer r...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$210K - $220K *

Lead a dynamic team to optimize operations, enhance efficiency, and drive strategic initiatives in a fast-paced environment. Oversee production, logistics, and customer service while ensuring complian...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower operational excellence by leading engineering projects that enhance systems and processes. Collaborate with multi-disciplinary teams to deliver innovative solutions for complex manufacturing a...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Elevate operational excellence by leading a diverse team in Retirement Services Implementation. Drive strategic initiatives, enhance performance through analytics, and foster innovation to transform b...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $100K *

Elevate your career by managing dynamic IT and AV projects, ensuring timely delivery with high-quality standards while fostering collaboration among teams and clients. Drive project success from initi...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $225K *

Lead the charge in shaping the product vision and strategy for a transformative platform. Drive cross-functional collaboration, align stakeholder priorities, and manage external partnerships to delive...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Grow enterprise relationships by leading post-sale success and driving outcomes for major accounts, enhancing onboarding, renewals, and multi-location expansions with a strategic, collaborative approa...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$77K - $85K *

Shape the future of creative content production by managing video and hybrid events, leveraging generative AI tools, and ensuring seamless project execution while collaborating with diverse teams and...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$125K - $150K *

Drive strategic leadership in Quality Control to enhance compliance and operational efficiency. Spearhead innovative lab solutions, digital transformation, and cross-functional collaboration to suppor...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$225K - $289K *

Drive the cinematic vision of our upcoming film by leading the Lighting department. Collaborate with key stakeholders to define lighting style, mentor the team, and ensure visual quality and consisten...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$170K - $221K *

Partner with us to deliver integrated IT solutions that align with customer goals. Leverage your technical expertise to navigate complex requirements and enhance customer satisfaction through innovati...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $145K *

Shape the future of avionics by leading system development, integration, and compliance efforts. Collaborate with multidisciplinary teams to ensure safety, reliability, and performance in defense elec...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$141K - $165K *

Elevate your impact by leading customer solutions that enhance service delivery, optimize supply chain operations, and drive digital transformation across national retailers, ensuring measurable value...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$177K - $265K *

Lead the charge in developing and executing a global onsite power generation strategy, enhancing capacity, resiliency, and sustainability across data centers while collaborating with cross-functional...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$195K - $293K *

Join a team that's redefining onsite power generation strategy for global data centers. Lead cross-functional initiatives to enhance capacity, resiliency, and sustainability while driving innovative e...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$195K - $293K *

Pioneer the global onsite power generation strategy, enhancing capacity, resiliency, and sustainability across data centers. Collaborate with cross-functional teams to implement a consistent operating...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.