Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$102K - $145K *

Transform call center operations by managing support, enhancing software solutions, and providing training. Collaborate with teams to ensure effective service delivery and drive business growth throug...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$102K - $145K *

Optimize call center operations by managing support, training, and software solutions. Leverage expertise to enhance service delivery and ensure effective onboarding for consultants, driving growth an...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $85K *

Engage with users to provide technical support for computer systems, software, and hardware. Troubleshoot issues, install and repair equipment, and ensure customer satisfaction through effective commu...

1 week ago

  •   Less than 5 years exp.  •   Media

$88K - $105K *

Elevate customer satisfaction as a Technical Support Manager, leading a team to resolve complex equipment issues. Drive continuous improvement initiatives while collaborating with cross-functional tea...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock customer success by leading technical support initiatives, enhancing operational efficiency, and driving continuous improvement in industrial equipment solutions. Collaborate with cross-functio...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$203K - $271K *

Lead cross-functional teams to resolve production issues in healthcare applications, ensuring stability and compliance while managing a 24x7 support operation. Collaborate with stakeholders to enhance...

Today

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Champion a dynamic 24/7 technical support operation, enhancing customer experience through strategic leadership, technical excellence, and robust vendor partnerships across diverse automated technolog...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$210K - $280K *

Drive your career with strategic leadership in cell therapy program management, overseeing complex R&D initiatives and cross-functional collaboration to achieve key milestones in autoimmune indication...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $110K *

Lead the charge in delivering exceptional technical support by guiding a team of IoT Solutions Engineers to enhance customer satisfaction and optimize issue resolution processes in a dynamic, collabor...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Join us to lead strategic technical initiatives, drive solution architecture, and ensure successful delivery of complex engineering projects. Collaborate with cross-functional teams to define and exec...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in delivering innovative engineering solutions, driving technical strategy, and ensuring compliance across complex IT initiatives. Collaborate with cross-functional teams to achieve mi...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$129K - $191K *

Drive technical excellence as a Product Support Engineer, resolving customer issues and enhancing product reliability through hands-on troubleshooting, collaboration, and effective communication acros...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's redefining software quality assurance with an automation-first strategy. Lead and inspire a skilled team to ensure robust testing across firmware, compilers, and inference serving...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Shape your career by leading regional IT operations and support across multiple sites. Ensure effective technology partnerships, execute enterprise rollouts, and champion continuous improvement in a c...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $270K *

Join a transformative role driving enterprise-wide IT strategy and infrastructure. Shape priorities through executive collaboration, ensure reliable operations, and lead global teams to enhance perfor...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$76K - $107K *

Join our dynamic IT team to provide advanced technical support in a fast-paced manufacturing environment. You'll troubleshoot complex issues, manage critical systems, and enhance productivity through...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $200K *

Shape the future of technology strategy and innovation in a customer-focused role, leading cross-functional teams to enhance product performance and drive operational excellence in the packaging indus...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$80K - $95K *

Pioneer a transformative customer support experience by managing escalations, training, and quality assurance. Collaborate with global teams to enhance processes and drive performance, ensuring except...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Drive the future of Next Generation 9-1-1 by overseeing technical programs, leading project management, and optimizing processes to ensure successful implementation and customer relations. Inspire you...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$135K - $160K *

Transform advanced connectivity technologies into compelling marketing initiatives. Collaborate with engineering and sales teams to showcase innovative solutions through demonstrations and industry en...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $147K *

Leverage your leadership skills to optimize technical support teams and drive performance. Engage with manufacturer partners to develop strategic initiatives and enhance service delivery in a dynamic...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $175K *

Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...

St. Louis, MORemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $175K *

Deliver comprehensive technology integration leadership for M&A activities, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration, manage resources, and...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.