Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$145K *

Shape the future of end-user technology by leading a dynamic team to enhance support, streamline operations, and drive automation, ensuring a seamless experience for employees across a distributed net...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Join our team as a Technical Support Manager, overseeing a dynamic group of analysts, improving operational efficiency, and enhancing customer service to ensure business users excel with effective tec...

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Oversee shipbuilding projects, ensuring compliance with technical and regulatory standards while managing engineering deliverables and guiding teams through design to delivery phases...

Levis, QCIn-Person

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in ensuring the highest construction quality across multiple sites. As a senior leader, you'll define standards, manage a dedicated quality team, and partner with commissioning to upho...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Pioneer the quality management function for large-scale data center construction. Lead quality assurance across multiple sites, ensuring compliance with standards while fostering collaboration with co...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion quality across large-scale data center projects by establishing and leading best practices, ensuring independent verification, and driving continuous improvement initiatives for construction...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead and transform quality assurance across a cutting-edge data center portfolio. Drive standards, oversee independent verification processes, and partner with construction teams to ensure compliance...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in construction quality management for a large-scale data center portfolio. Drive the establishment of quality standards, ensure compliance, and oversee a dedicated team of Site Qualit...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$250K - $290K *

Elevate your career by leading a high-performing engineering team, driving strategy and innovation in web3 technologies. Shape the future of decentralized systems while ensuring top-tier security and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate the Service Division by leading growth strategies, enhancing operational efficiency, and fostering strong customer relationships while developing high-performing teams and delivering exception...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion the management of IT infrastructure and security, driving compliance and AI initiatives. This hands-on role requires direct involvement in operations, ensuring robust cybersecurity and effici...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Advance customer support operations by leading remote teams to resolve complex UAS issues. Collaborate cross-functionally to enhance customer satisfaction and efficiency, driving performance metrics i...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$240K - $310K *

Elevate your career as you lead a team of technical experts to develop innovative strategies that drive customer engagement and support business growth across diverse sectors...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Lead a dynamic Service Division, driving growth and performance through strategic leadership, operational excellence, and relationship building. Foster a culture of teamwork and safety while deliverin...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Optimize operational strategies and processes to enhance Sales Engineering effectiveness. Drive cross-functional alignment, reporting, and resource planning to scale technical pre-sales operations in...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Inspire innovation by leading technical production for live broadcasts and events. Collaborate with global teams to ensure high-quality execution that captivates fighting game fans. Drive technical ex...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$147K - $205K *

Innovate with us to lead global Technical Support Engineering operations, enhancing customer experience through effective problem-solving, operational excellence, and team development. Drive continuou...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to advocate for customers and solve their complex technical challenges. Collaborate with cross-functional teams and develop internal tools that enhance product performance and scal...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $150K *

Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to ensure successful deployments and build scalable sales processes as the...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to deliver innovative solutions and build scalable processes as the organi...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform the IT infrastructure through leadership and management of critical tech services. Oversee operations in a dynamic environment, lead strategic projects, and ensure alignment with district ob...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $184K *

Join a team that's shaping the future of IT by leading corporate technology strategy, driving innovation, and ensuring secure, scalable services that align with business goals while fostering a high-p...

Calgary, ABIn-Person

4 days ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.