Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$110K - $130K *

Transform client service excellence by leading high-performing teams, ensuring seamless operations and strong retention across a diverse client portfolio. Drive strategy and enhance processes to suppo...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform client experiences by leading high-performance service teams to ensure operational excellence, client satisfaction, and retention in a fast-paced portfolio management environment. Drive stra...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Drive strategic commercial leadership to enhance growth, foster customer relationships, and optimize organizational performance, ensuring alignment across diverse functions and developing high-value c...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$123K - $145K *

Contribute to our Sales Solutions team by driving revenue growth through strategic engagement and relationship building. Act as a trusted adviser to clients, helping them leverage professional talent...

Toronto, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Business Services

$106K - $152K *

Accelerate progress at our Sales Solutions team by driving client engagement and revenue growth. You'll cultivate relationships and strategize for success while advocating for clients within the evolv...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Elevate the Professional Services division by leading a national team to optimize delivery across multiple practices. Drive P&L accountability, resource management, and client engagement, ensuring hig...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $170K *

Transform the employee technology experience by leading a modern Digital Workplace team focused on proactive, AI-driven service solutions that enhance user satisfaction and operational efficiency...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$191K - $222K *

Lead a dynamic team to drive strategic growth and deliver exceptional client solutions in enterprise accounts, fostering partnerships and championing operational excellence while mentoring and guiding...

Waterloo, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Shape the future of global sales by driving OPTIMA's commercial growth strategy. Lead cross-functional teams to identify opportunities, maximize revenue, and enhance market share through innovative ch...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Unlock your potential by enhancing student success through strategic leadership in retention, graduation, and career placement. Collaborate across departments to ensure a supportive environment for st...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Lead the charge in expanding and retaining Enterprise Memberships while managing relationships with C-suite executives to drive growth and renewals. Collaborate with cross-functional teams to ensure m...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive membership growth by cultivating executive relationships, managing sales cycles, and ensuring retention. Collaborate cross-functionally to enhance member experience and boost engagement, while l...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by fostering strategic relationships with enterprise clients. Drive adoption, enhance user engagement, and ensure customer satisfaction for sustained revenue growth in a fast-paced, r...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of community living by leading and managing operations, ensuring quality services for individuals. Use your leadership skills to empower teams while driving financial performance and...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Champion operations excellence by leading a dedicated team, optimizing service delivery, enhancing financial performance, and fostering community relationships to support individuals with disabilities...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$163K - $195K *

Lead complex pricing engagements, improving revenue performance and commercial effectiveness. Oversee analyses, guide consulting teams, and strengthen Celerity's pricing methodologies, tools, and deli...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$163K - $195K *

Lead innovative pricing solutions and strategies to enhance client revenue performance. Drive impactful pricing projects, oversee teams, and engage with stakeholders across various industries to deliv...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$194K - $233K *

Unlock potential by leading impactful pricing projects that enhance revenue performance, guiding teams through complex analyses while fostering strong client relationships and contributing to innovati...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$194K - $233K *

Drive high-impact pricing projects, leading analyses and client interactions while enhancing commercial effectiveness across various industries. Collaborate with teams to strengthen pricing strategies...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$194K - $233K *

Lead complex pricing engagements, driving revenue performance through strategic recommendations and collaborative client partnerships. Oversee analysis, methodology development, and team management to...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$178K - $214K *

Champion pricing strategy initiatives with a focus on revenue optimization, leading client engagements and consulting teams to deliver actionable insights and methodologies that enhance commercial eff...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$178K - $214K *

Lead pricing strategy projects, enhance revenue performance, and guide teams while collaborating with clients across industries to deliver high-impact commercial insights and scalable methodologies th...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$178K - $214K *

Unlock potential by leading complex pricing engagements that enhance revenue performance. Collaborate with clients across industries, driving strategy, managing teams, and developing impactful pricing...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$178K - $214K *

Unlock potential by leading complex pricing engagements that enhance clients' revenue performance and commercial strategy effectiveness while collaborating with diverse teams and stakeholders across i...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$163K - $195K *

Optimize revenue performance by leading complex pricing engagements, guiding teams, and translating market insights into strategic recommendations. Foster strong client relationships across functions...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.