Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$110K - $130K *

Champion customer success by building strong relationships, driving engagement, and identifying growth opportunities in automation solutions. Collaborate cross-functionally to enhance customer experie...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $184K *

Advance the Provider Network operations by overseeing strategic initiatives, ensuring compliance, and enhancing provider relationships across multiple lines of business. Lead cross-departmental effort...

Florida, USRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Champion strategic initiatives in Provider Network Operations, overseeing key functions like Provider Relations and Credentialing. Drive performance and compliance across Medicaid, Medicare, and Comme...

North Carolina, USRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$141K - $208K *

Drive the future of domestic fulfillment by leading operational excellence across multiple sites. This hands-on role focuses on performance, people development, and strategic collaboration to enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $108K *

Drive customer success by overseeing strategic onboarding, product adoption, and retention for high-value clients. Collaborate with stakeholders to ensure satisfaction and measurable results, while fo...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $114K *

Accelerate progress at driving alliance marketing programs that enhance business visibility and growth. Oversee marketing strategy, content development, and campaign management while collaborating cro...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$163K - $179K *

Champion product development by leading market research, defining user needs, and collaborating with cross-functional teams to enhance product offerings and drive successful launches in the medical de...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...

Lafayette, CORemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Empower our growth by leading demand generation strategy, defining go-to-market models, and building a scalable pipeline. Collaborate across teams to ensure measurable success and drive revenue throug...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive impactful care delivery strategies by collaborating across teams to enhance patient access and operational efficiency in the GU portfolio. Shape scalable solutions that support adoption and opti...

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$189K - $231K *

Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$102K - $136K *

Lead the charge in transforming enterprise collaboration and service delivery across Microsoft 365, ensuring compliance and excellence in a regulated healthcare environment while managing strategic pa...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Inspire customer success by owning the entire lifecycle for enterprise accounts. Drive onboarding, optimise cloud solutions, and nurture relationships to ensure long-term retention and revenue growth...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $352K *

Shape the future of marketing compliance by leading automation initiatives, overseeing review processes, and driving collaboration across teams. This hands-on role combines strategic oversight with di...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$120K - $145K *

Shape the future of revenue operations by transforming data into actionable insights. Collaborate with cross-functional teams to enhance performance metrics, streamline reporting, and drive strategic...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Partner with us to drive customer success by engaging with stakeholders and aligning solutions to their needs, fostering growth and ensuring seamless adoption of our technology throughout the customer...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$155K - $206K *

Transform recruiting operations by leading technology and systems strategy, enhancing efficiency and user experience for a large team. Drive innovation through AI and data-driven insights while foster...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $206K *

Transform recruiting operations by leading technology and systems strategy, enhancing efficiency and user experience for a large team of recruiters. Drive innovation through AI and data-driven insight...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$215K - $235K *

Lead a high-performing team to enhance customer retention strategies, drive revenue growth, and ensure exceptional post-implementation experiences for Carrier customers. Collaborate cross-functionally...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Pioneer client success by leveraging technology and insights to enhance satisfaction, retention, and revenue. Collaborate with teams to ensure timely project launches and foster long-term relationship...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Drive large-scale capital projects by leading multidisciplinary teams, ensuring on-time, budget-compliant delivery while adhering to quality and regulatory standards, ultimately enhancing business gro...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$211K - $373K *

Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $240K *

Drive customer success across the Americas by leading a high-performing team focused on retention, expansion, and satisfaction, ensuring operational excellence in both pre and post-sales experiences f...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$170K - $267K *

Drive strategic initiatives and enhance client engagement within the U.S. Institutional business by collaborating across teams to achieve growth objectives, operational excellence, and long-term relat...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.