Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$95K - $115K *

Drive transformative customer experiences by owning journey strategies, optimizing interactions, and collaborating across teams to elevate value and connection. Your insights will directly improve how...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$155K - $170K *

Transform your career by owning full-funnel marketing strategies while leading franchise development. Collaborate with partners to diagnose challenges, leverage AI tools, and drive impactful growth in...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Transform the AI Pharma landscape by driving new business growth and building partnerships with top global clients. Collaborate cross-functionally to deliver exceptional customer value while owning a...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Optimize client relationships by leading complex onboarding and implementation, driving product adoption and ensuring ROI. Collaborate across teams to advocate for clients and deliver measurable succe...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Shape the future of clinical insights by leading HCP and pharmaceutical programs with a focus on delivering high-quality, impactful solutions while fostering relationships with key opinion leaders in...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $118K *

Unlock potential by leading customer success programs across New Mexico, ensuring successful implementation and adoption of healthcare solutions. Manage stakeholder relationships and mentor teams to d...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $118K *

Transform healthcare outcomes by leading strategic customer success programs in New Mexico. Guide a dedicated team to ensure effective implementations and drive stakeholder engagement for success acro...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $195K *

Empower life and annuity carriers through technology-based solutions by leveraging your extensive network and expertise to drive new business and underwriting sales, from prospects to closed deals in...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$185K - $215K *

Lead the strategy and governance of enterprise business applications and digital transformation initiatives, ensuring technology aligns with organizational goals, enhances efficiency, and maximizes va...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $190K *

Lead strategic initiatives to drive growth by cultivating relationships with the Consultant community. Collaborate with sales and marketing to maximize opportunities, translating complex industry insi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$133K - $173K *

Innovate retention strategies by leading a transformative renewals motion that drives revenue growth, enhances customer experience, and simplifies processes through data-driven decision-making and sca...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Lead enterprise sales strategies to accelerate growth in complex implementations, guiding clients through the decision-making process while building strong relationships across key stakeholder groups...

Today

  •   5 - 7 years exp.  •   Business Services

$270K - $310K *

Innovate with us to establish a dynamic global go-to-market enablement function that empowers teams across various roles, enhancing strategy, execution, and customer outcomes in a complex B2B technolo...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion efficiency by leading the development of internal tools and AI workflows to enhance Customer Success. Drive valuable solutions from discovery to adoption, balancing user needs and business im...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive efficiency and scalability in Customer Success through innovative internal tools and AI workflows. Lead cross-functional teams to transform user needs into impactful solutions, balancing immedia...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$153K - $187K *

Lead the charge in managing comprehensive service engagements, driving operational excellence, and overseeing financial performance while ensuring exceptional client experiences and strategic delivery...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$153K - $187K *

Oversee the leadership of service engagements, operational performance, and resource management, ensuring delivery excellence and client satisfaction across a distributed team in a transformative envi...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $260K *

Drive strategic account management for key client relationships while mentoring a high-performance team to ensure seamless delivery and client success, fostering innovation and growth opportunities ac...

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$180K - $210K *

Elevate revenue generation by leading a national inside sales organization. Design scalable processes, foster high-performance culture, and drive predictable sales outcomes through collaboration and i...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $210K *

Advance your career by leading a national inside sales organization to drive revenue growth. You'll develop strategies, optimize processes, and mentor next-gen leaders while collaborating cross-functi...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Deliver exceptional user experiences as you lead the optimization of our critical insurance funnel, driving revenue growth through data analysis and strategic vision while managing a high-performing p...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$138K - $221K *

Innovate in a dynamic leadership role, guiding a global team to enhance partner delivery and product strategies. Drive commercial growth and customer success across the payments landscape, shaping exc...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$138K - $221K *

Drive strategic partner delivery and product strategy by leading a global team. Collaborate across functions to solve complex customer needs, ensuring successful implementations and a strong customer...

North York, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$141K - $200K *

Partner with us to enhance customer success through ownership of the entire lifecycle, ensuring retention, driving product adoption, and identifying expansion opportunities in a dynamic environment...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$143K - $216K *

Innovate the training experience for Customer Success Managers by creating engaging, AI-integrated, hands-on learning resources that empower users to excel in their roles and enhance customer relation...

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.