Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$80K - $95K *

Lead the charge in managing a multi-location service order processing team, ensuring timely repair services and exceptional customer satisfaction. Mentor staff to enhance their skills and career growt...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$175K - $250K *

Lead the charge in enhancing Benefits Operations by driving strategy, improving client experiences, and ensuring team performance. Collaborate across functions to implement scalable solutions and achi...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $250K *

Lead the charge in enhancing benefits operations by driving strategy, improving client experiences, and ensuring team performance. Collaborate across functions to implement scalable solutions and fost...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $250K *

Champion operational excellence by leading Benefits Ops, driving strategy, and enhancing client satisfaction. Oversee team performance, implement process improvements, and foster growth in a dynamic e...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$185K - $277K *

Engage with senior leadership to drive strategic initiatives, enhance operational efficiency, and foster cross-functional collaboration, ensuring impactful outcomes for the People team and the organiz...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $150K *

Analyze customer engagement to drive retention, product adoption, and outcomes, while managing commercial performance through strategic insights and proactive solutions in a high-growth environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform onboarding processes by leading implementation delivery, designing pricing models, and integrating teams. Own the commercial aspects while ensuring quality and efficiency in customer transit...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock potential by bridging quantum technology and customer needs, ensuring successful implementation and continuous utilization of innovative solutions while collaborating with R&D to drive advancem...

San Francisco, CARemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of sales enablement by developing strategies that enhance recruiting, retention, and productivity. Lead a team to optimize tools and processes, ensuring sales professionals have the r...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $175K *

Champion client growth by nurturing relationships and driving retention for high-value accounts, ensuring expansion within luxury brands. Collaborate with teams to enhance client engagement and revenu...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Take ownership of driving growth in the commercial HVAC sector by building strong client relationships, identifying needs, and delivering tailored solutions. Enjoy a hybrid work model while managing y...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$98K - $154K *

Empower your career by leading diverse teams in service delivery and client management. Drive ITIL-aligned processes, enhance performance metrics, and foster strong client relationships while ensuring...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $154K *

Elevate client service delivery by leading cross-functional teams, managing risks, and applying ITIL practices. Drive performance metrics and foster strong client relationships while ensuring operatio...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $258K *

Champion the transformation of content management and CRM capabilities, leading a high-performing team to enhance digital asset governance and optimize content discoverability for global engagement ac...

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Champion operational excellence by leading process design, quality assurance, and team engagement. Drive continuous improvement initiatives while ensuring compliance and customer satisfaction in a dyn...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $165K *

Take ownership of quality strategy and supply chain optimization, driving innovation and cost efficiency. Collaborate cross-functionally to enhance customer experience and implement tech-driven soluti...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K *

Elevate channel strategy and partner relationships to drive revenue growth, enhance market positioning, and ensure effective collaboration across teams, while managing negotiations and performance met...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$99K - $142K *

Shape the future of employee engagement by leading initiatives that foster a culture of belonging, continuous learning, and equity. Collaborate with leaders to enhance the employee experience and driv...

Toronto, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$140K - $160K *

Engineer a comprehensive lifecycle program from the ground up, overseeing customer engagement from initial quote to policy issuance. Collaborate cross-functionally to optimize retention strategies and...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $160K *

Empower your career by driving customer success in automation. As a key advisor, you'll enhance relationships, monitor engagement, and identify growth opportunities, ensuring optimal use of robotic so...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of customer engagement by driving adoption and success of robotic automation solutions. Build strong relationships, monitor customer health, and identify growth opportunities to enhan...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.