Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$123K - $273K *

Drive customer success by fostering partnerships and ensuring optimum value is delivered from our solutions. Leverage technical expertise in a collaborative environment to enhance client relationships...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$133K - $192K *

Lead change management initiatives and execute impactful communication strategies, ensuring all stakeholders are aligned and engaged. Drive operational excellence while handling multiple projects in a...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$147K - $298K *

Develop deep relationships with HLS customers, driving value from their Salesforce investment. Manage expectations and success metrics, ensuring seamless resolution of incidents while optimizing user...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$123K - $273K *

Pioneer customer success by fostering trusted relationships, guiding enterprise clients in optimizing Salesforce investments, and addressing their evolving needs to drive maximum value and ensure oper...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$208K - $263K *

Champion the growth of strategic partnerships, balancing coaching with commercial insight to drive revenue and operational excellence across the Partner Account Management function. Foster cross-funct...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$208K - $263K *

Empower our Partner Account Management team to drive strategic revenue growth, overseeing performance while coaching and developing managers to enhance pipeline quality, forecast accuracy, and partner...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Shape the future of GTM systems by leading cross-functional teams to enhance platform capabilities for Marketing, Sales, Customer Success, and Support. Drive strategy alignment, prioritize investments...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$228K - $308K *

Drive the evolution of GTM platforms by leading cross-functional initiatives that enhance business effectiveness, ensuring tech capabilities align with strategic goals across Marketing, Sales, and Cus...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $201K *

Shape the future of program management by leading complex, cross-functional initiatives. Drive business outcomes, influence decisions, and optimize program delivery autonomously while collaborating wi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K *

Drive innovative digital strategies for public affairs campaigns, manage client relationships, and lead a high-performing team to deliver effective solutions and maximize client satisfaction in a dyna...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$185K - $240K *

Drive enterprise transformation by working cross-functionally to define & prioritize strategic initiatives that enhance growth, cost-effectiveness, and operational efficiency while fostering collabora...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Shape innovative digital customer success initiatives while collaborating with cross-functional teams to drive adoption, retention, and upselling for a growing portfolio. Utilize your creativity and s...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $150K *

Help us transform the building experience at One Liberty Plaza by leading strategic partnerships, enhancing tenant services, and ensuring operational excellence while curating a cohesive, community-dr...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$145K - $156K *

Champion operational excellence as a regional leader driving KPIs and scaling high-performing teams. Collaborate cross-functionally to enhance service delivery and implement standardized workflows acr...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$135K - $165K *

Manage client relationships and service delivery for Oracle managed services. Drive governance, enhance client satisfaction, and oversee performance metrics while acting as the strategic liaison betwe...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$84K - $94K *

Champion customer success by managing relationships and maximizing satisfaction for complex hosting and colocation clients. Collaborate cross-functionally to ensure the achievement of customer goals a...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$84K - $94K *

Empower customer success through relationship management and strategic engagement. Drive satisfaction and retention by providing outstanding support for complex hosting environments while collaboratin...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$201K - $302K *

Join a team that's driving the Service Engagement function, leading complex bid processes, and ensuring success through strong collaboration between Sales and delivery. Shape key opportunities and enh...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$212K - $292K *

Partner with us to transform Legal Operations through strategic leadership, technology adoption, and operational excellence. Lead a dynamic team while driving innovative solutions to enhance productiv...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$113K - $133K *

Elevate client relationships by managing strategic healthcare and financial accounts, driving revenue through data collaboration solutions, and aligning with business objectives while leading cross-fu...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$113K - $133K *

Own and grow strategic healthcare and financial services accounts, leading client initiatives to drive adoption of data solutions, align business objectives, and optimize campaigns for improved perfor...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Shape the future of student success by leading comprehensive support systems spanning K-12 education, postsecondary pathways, and community partnerships, ensuring equitable access and student outcomes...

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$117K - $180K *

Transform organizational health by partnering with tech leaders to drive strategic HR initiatives that enhance team performance, engagement, and effectiveness in a dynamic environment. Shape and execu...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$280K - $290K *

Transform revenue growth by partnering with sales leaders to implement best practices that drive new and expansion sales, enhance processes, and improve performance across a diverse portfolio of B2B s...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive seamless integrations and empower agencies with GydeOS. You'll be hands-on in technical setups, optimizing configurations, and delivering swift support to ensure successful platform adoption acr...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.