Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$171K - $273K *

Shape the future of sales operations by leading a high-performing team focused on strategic business planning, capacity management, and performance analysis to drive growth and productivity across glo...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Elevate client success by driving revenue growth and strategic relationships across a diverse portfolio. Lead initiatives for customer retention and operational excellence while collaborating with cro...

4 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $140K *

Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing transportation solutions for a diverse portfolio of enterprise clients. Your expertise...

Chicago, ILRemote

4 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $85K *

Manage client relationships and drive account growth by fostering trust and engagement. Collaborate cross-functionally to ensure client satisfaction and retention while identifying expansion opportuni...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$147K - $167K *

Lead the charge in executing and refining digital customer success programs, collaborating across teams to enhance customer journeys, manage vendor partnerships, and ensure program quality while drivi...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Empower your career by managing and expanding a diverse portfolio of enterprise accounts. Utilize data-driven insights and strategic recommendations to drive customer success and growth in a dynamic B...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $120K *

Explore customer success by managing relationships, driving product adoption, and ensuring satisfaction for enterprise clients. Collaborate cross-functionally to enhance the customer experience and ac...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enhancing the post-sale experience for advisors and clients. Drive strategic initiatives, build a high-performing team, and establish scalable processes to support growth while ensu...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the success of a diverse Customer Success team, enhancing customer satisfaction and retention through strategic leadership and data-driven initiatives. Collaborate across departments to optimize...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Elevate customer success by leading a dynamic team focused on driving adoption, enhancing relationships, and achieving measurable outcomes through collaboration and strategic initiatives across variou...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Grow senior client relationships by delivering strategic insights and guiding high-value accounts to achieve measurable outcomes. Lead cross-functional teams, foster innovation, and drive business imp...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$102K - $113K *

Elevate merchant success by optimizing operations and driving revenue growth through data insights and relationship management. Collaborate cross-functionally to enhance platform performance and ensur...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Transportation

$119K - $132K *

Join our team to optimize merchant success on our delivery platform. Leverage data insights and operational expertise to enhance performance, drive revenue growth, and foster strong relationships with...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$119K - $132K *

Elevate merchant success by optimizing operations and driving revenue growth. As a key advisor, leverage data insights and collaboration to enhance performance and ensure a seamless experience on our...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$107K - $119K *

Elevate merchant success by optimizing operations and driving revenue growth through data insights and relationship management. Collaborate cross-functionally to enhance platform performance and ensur...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $135K *

Join a team that's redefining partner success by enhancing relationships and driving mutual growth. Utilize your expertise to streamline integrations and optimize partner experiences in a fast-paced a...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$168K - $252K *

Lead the Customer Success team to ensure client retention, satisfaction, and growth. Collaborate cross-functionally to drive adoption of our data intelligence platform and align customer objectives wi...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$225K - $275K *

Transform customer success in healthcare by driving adoption, retention, and strategic partnerships. Collaborate cross-functionally to enhance customer experiences and manage complex implementations...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Join us to drive customer success through proactive onboarding, relationship building, and cross-functional collaboration. Navigate challenges, advocate for customers, and shape product improvements w...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Champion customer success by managing a portfolio of enterprise clients, driving retention and growth through strategic relationships and tailored solutions. Collaborate across teams to deliver measur...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's redefining Customer Success by building AI-driven systems that enhance customer engagement, retention, and growth. Lead a high-performance team while collaborating cross-functionall...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $190K *

Transform customer success by building AI-driven strategies that enhance engagement, retention, and growth. Lead a high-performance team while fostering relationships with strategic clients and drivin...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.