Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$270K - $330K *

Optimize post-sale strategies by leading operations and enhancing customer outcomes. Collaborate cross-functionally to improve processes, maximize efficiency, and support business growth within a high...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Champion client success by building strategic partnerships, driving growth, and maximizing the value of solutions with cross-functional teams. Contribute significantly to enhancing client relationship...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Support business growth by enhancing customer relationships and troubleshooting issues. Collaborate across teams to maximize client success and drive value, helping property managers and owners levera...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Elevate customer success by becoming a strategic partner who analyzes business needs, drives recommendations, and fosters strong relationships to optimize revenue and satisfaction within the wellness...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$171K - $299K *

Advance customer experience strategy and drive AI-enabled transformations by ensuring seamless integration of automated solutions with human interactions, fostering a high-quality, frictionless journe...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$146K - $235K *

Lead the charge in designing and executing global enablement programs that drive success in customer renewal and adoption strategies. Collaborate across teams to enhance customer productivity and rete...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$140K - $206K *

Lead the charge in developing and executing global enablement programs that enhance customer success productivity and retention. Collaborate cross-functionally to align learning strategies with perfor...

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$140K - $197K *

Join the effort to elevate customer success by designing and executing global training programs. Collaborate with cross-functional teams to enhance retention and adoption strategies, ensuring impactfu...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Drive impactful customer success for enterprise clients by enhancing engagement and adoption of solutions. Collaborate with stakeholders to achieve measurable business outcomes and ensure retention an...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $145K *

Elevate client success by ensuring seamless integration of AI solutions, driving adoption, and delivering superior experiences for 40+ mid-market customers, while optimizing processes and contributing...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $145K *

Engage clients by overseeing the integration of AI solutions into workflows, ensuring value-driven adoption and optimizing customer success through strategic support and relationship management...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$144K - $180K *

Empower partners through customer success by overseeing onboarding, training, and platform optimization. Collaborate cross-functionally to enhance user experiences and drive adoption, ensuring valuabl...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Join a team that's leading the charge in customer success, driving hiring transformations for mid-market clients. Leverage your expertise in recruiting operations to enhance customer outcomes and fost...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$197K - $344K *

Engineer innovative data platforms and lead multi-team engineering initiatives to shape AI-driven product experiences. Drive strategic architecture and governance while cultivating a high-performance...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$197K - $313K *

Shape the future of data engineering by leading teams, setting architectural direction, and driving platform strategies for advanced, AI-driven product experiences at an enterprise scale...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$140K *

Lead the charge in optimizing customer success with Synapse applications. Collaborate across teams to elevate user experience and drive business outcomes for strategic enterprise imaging clients in yo...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Shape the future of product development for an innovative inventory intelligence platform. Lead a team to drive strategic vision, enhance AI features, and engage with dealers to deliver superior softw...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $90K *

Accelerate customer success by managing a diverse portfolio of accounts, driving adoption, and effectively addressing potential risks through a structured engagement model. Collaborate cross-functiona...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $95K *

Support a diverse portfolio of commercial accounts by enhancing customer engagement and driving product adoption through structured success plans and proactive risk management within a growing tech st...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $115K *

Optimize customer success initiatives by delivering exceptional technical support for the Pathify platform. Collaborate cross-functionally to resolve complex issues, enhance user experience, and drive...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $115K *

Transform customer experiences by delivering exceptional technical support for our platform. This dynamic role requires diagnostics and collaboration, ensuring seamless user interactions while trouble...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Drive customer success by managing relationships, enhancing product usage, and identifying growth opportunities within a dynamic, technology-driven environment...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$83K - $90K *

Contribute to accelerated revenue growth as a Customer Success Manager in eCommerce, leveraging AI tools to enhance account management through prioritized outreach, risk management, and engagement str...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$115K - $125K *

Lead a dynamic Customer Success team, ensuring operational efficiency and client satisfaction across the West Coast. Champion client relationships and drive sales growth while managing escalations and...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.