Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$175K - $185K *

Elevate your career by partnering with senior living executives to drive adoption and ROI. This strategic role combines clinical insight and commercial acumen to enhance client relationships and opera...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$76K - $95K *

Join a team that's dedicated to enhancing customer success by building strong relationships, analyzing data trends, and providing technical support to ensure optimal utilization of solutions while adv...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $270K *

Join us to lead customer marketing initiatives that drive revenue and advocacy. As a strategic leader, you'll manage a talented team to enhance customer experiences and implement impactful marketing p...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Partner with us to enhance customer outcomes as a strategic advocate, driving renewals and expansion in a dynamic Mid-Market environment. Leverage your expertise to foster relationships and ensure cus...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$195K - $229K *

Lead the charge in customer marketing strategy, driving upsell and retention across segments. Collaborate with cross-functional teams to create engaging programs that enhance customer success and fuel...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $160K *

Optimize customer success relationships with key enterprise accounts. Drive product adoption, enhance retention, and collaborate closely with sales and product teams for strategic customer growth and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Transform customer journeys by leading and scaling a global enablement strategy. Drive measurable engagement and retention through innovative programs, content, and communities while guiding a high-pe...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$106K - $139K *

Empower client success by leading a dynamic service delivery team, ensuring effective project management and stakeholder engagement to drive strategic client initiatives and system enhancements...

6 days ago

  •   11 - 15 years exp.  •   Business Services

$90K - $120K *

Transform customer experience by leading a dynamic Customer Success team, driving customer satisfaction, retention, and revenue through strategic initiatives, technical support, and proactive engageme...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $95K *

Champion client success in the manufacturing sector by guiding teams, optimizing campaigns, and nurturing key relationships to exceed client expectations and drive results in a dynamic environment...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Champion customer success by managing accounts, driving engagement, and building trusted relationships. Showcase measurable value and guide onboarding while identifying growth opportunities to enhance...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $140K *

Join our dynamic team to drive exceptional customer experiences and value. As a trusted advisor, you'll build relationships, guide product adoption, and ensure customer satisfaction while collaboratin...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $160K *

Contribute to large-scale, high-visibility customer engagements by leading complex implementations. Oversee project governance and ensure on-time delivery while coordinating cross-functionally with va...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $100K *

Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $120K *

Champion client success by driving digital training strategies on our platform. Collaborate with customers to identify opportunities, ensure contract renewals, and foster valuable relationships to ach...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$151K - $207K *

Help us drive customer success by establishing strong relationships with enterprise clients to meet business objectives and increase satisfaction. Act as a strategic advisor, delivering solutions that...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Inspire exceptional client relationships by driving net revenue retention, managing a skilled Customer Success team, and leading innovative AI transformations to optimize client journeys and foster gr...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Drive customer success by managing a portfolio of global accounts to foster adoption, renewals, and growth, while collaborating with internal teams to ensure optimal service delivery and satisfaction...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Empower a high-performing team in driving customer success through technical expertise, scalable processes, and effective risk management. Lead strategic onboarding, escalation resolution, and collabo...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$270K - $330K *

Optimize post-sale strategies by leading operations and enhancing customer outcomes. Collaborate cross-functionally to improve processes, maximize efficiency, and support business growth within a high...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Champion client success by building strategic partnerships, driving growth, and maximizing the value of solutions with cross-functional teams. Contribute significantly to enhancing client relationship...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Support business growth by enhancing customer relationships and troubleshooting issues. Collaborate across teams to maximize client success and drive value, helping property managers and owners levera...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Elevate customer success by becoming a strategic partner who analyzes business needs, drives recommendations, and fosters strong relationships to optimize revenue and satisfaction within the wellness...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$171K - $299K *

Advance customer experience strategy and drive AI-enabled transformations by ensuring seamless integration of automated solutions with human interactions, fostering a high-quality, frictionless journe...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Drive impactful customer success for enterprise clients by enhancing engagement and adoption of solutions. Collaborate with stakeholders to achieve measurable business outcomes and ensure retention an...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.