Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Engage in strategic sourcing and supplier management for the Engine Business Group, overseeing operations across North America. Lead initiatives to optimize costs, enhance supplier relationships, and...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's dedicated to driving excellence in distribution operations. Lead safety, quality assurance, and training initiatives while enhancing customer satisfaction and financial outcomes thr...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Champion an exceptional global customer experience strategy by defining and executing a multi-year roadmap that enhances customer interactions within the Health & Wellness sector, focusing on retentio...

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$175K - $210K *

Join a team that's driving innovation in optical interconnect technology and strategic customer engagement while leveraging extensive industry expertise to identify growth opportunities and position t...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$148K - $220K *

Optimize business process excellence by leading a multi-functional team to enhance operational efficiency, streamline initiatives, and drive sustainable improvements across the organization while coll...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in optimizing global logistics operations, enhancing productivity and performance metrics across ordering, warehousing, and delivery processes while managing a team focused on continuo...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$320K - $400K *

Lead the charge in transforming freight brokerage operations by optimizing scalability, enhancing financial performance, and building a high-impact leadership team within a dynamic, multi-site environ...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$75K - $110K *

Lead the charge in transforming marketing strategies and promoting brand visibility through innovative content and industry engagement, while enhancing demand generation and establishing thought leade...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform enterprise sales by driving strong account relationships, leading contract renewals, and expanding new business. Oversee a high-performing team, develop strategies for retention and growth...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$185K - $200K *

Optimize enterprise application strategy and drive ERP/CRM transformation. Lead teams to align technology with business goals while managing projects and partnerships for successful delivery. Deliver...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K *

Launch strategic sales initiatives to drive revenue growth and enhance customer satisfaction across multiple retail locations, ensuring high performance of sales teams and alignment with market needs...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K *

Lead the charge in driving sales performance and customer satisfaction across multiple retail locations while developing strategies to exceed revenue targets and enhance the customer experience...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Join a team that's revolutionizing sales leadership while driving growth and enhancing customer relationships. You'll oversee diverse teams, develop strategic sales plans, and position the organizatio...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Lead the charge in transforming mid-market advertising by driving growth on our innovative platform. Collaborate with cross-functional teams and take ownership of the sales funnel to exceed targets an...

1 week ago

  •   Less than 5 years exp.  •   Media

$105K - $125K *

Oversee and optimize supply chain operations, enhancing efficiency and profitability through strategic leadership and innovative process improvements, while collaborating with executive teams and depa...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$90K - $114K *

Champion customer service excellence by leading a dedicated team. Drive improvements, manage KPIs, and enhance employee training. Be the point of resolution for client inquiries while fostering a coll...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion a transformative customer experience by leading the Customer Success organization. Design scalable processes, enhance client relationships, and drive operational excellence while partnering a...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform customer support by leading teams to deliver a premium experience for VIP clients. Drive strategy, enhance collaboration, and utilize AI innovations to bolster satisfaction and loyalty acros...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$168K - $227K *

Unlock potential by leading strategic supply chain initiatives and operations. Drive performance and innovation across planning, procurement, logistics, and supplier management while fostering cross-f...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Drive the success of service accounts by managing operations, obtaining new clients, and overseeing service projects while ensuring effective training and personnel management for optimal performance...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Champion customer satisfaction by leading a dynamic service team, managing order processes and technical support, while fostering collaboration across aerospace and defense sectors to elevate customer...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Drive operational success by leading Inbound and Outbound channels, enhancing performance standards, and implementing strategies for efficiency while fostering a collaborative and customer-focused env...

Reposted today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Drive the customer experience through leadership in order management, technical support, and warranty processes. Foster cross-departmental collaboration to enhance service quality, operational efficie...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the execution of complex software implementations, ensuring effective client delivery through direct engagement, cross-functional coordination, and comprehensive risk management. Drive operationa...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Empower holistic customer engagement by leading the CRM strategy and lifecycle communications. Own data integration, multi-channel marketing, and team development to foster personalized, impactful rel...

6 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.