Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Accelerate progress at the forefront of branded merchandise, leading a dynamic team to enhance client relationships through innovative product solutions and operational excellence, driving strategic g...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$118K - $157K *

Drive operational excellence by overseeing customs brokerage processes, managing performance, and leading strategic initiatives to ensure compliance and profitability while fostering teamwork and cont...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$140K - $150K *

Empower logistics excellence by developing data-driven strategies and leading high-performing teams to optimize supply chain operations, enhance efficiency, and drive measurable cost savings across al...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Join a team that's dedicated to driving success in retail operations across multiple dealerships. You'll inspire teams, uphold core values, and implement strategic initiatives to achieve business goal...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform your career by leading innovative strategies in Workforce Management and Quality Assurance, driving efficiency and customer experience through advanced analytics and AI integration while man...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Lead and optimize manufacturing operations, ensuring compliance with safety, quality, and regulatory standards while driving continuous improvement initiatives across cross-functional teams to enhance...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$168K - $219K *

Drive operational excellence in customer delivery performance, ensuring SLAs and quality outcomes are achieved while collaborating cross-functionally to enhance customer satisfaction and profitability...

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Pioneer innovative financing solutions by partnering with Commercial Banking to deliver tailored credit products, focusing on client needs and strategic objectives while mentoring less experienced tea...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $210K *

Lead transformative IT Service Operations globally, enhancing user experiences and driving proactive service delivery across regions. Collaborate with teams to elevate service management and operation...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Transform financial solutions by engaging with clients to deliver strategic open account financing products across the Commercial Banking sector, leading complex transactions, and mentoring emerging t...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $130K *

Lead the charge in optimizing supply chain operations and customer experience. Drive efficient processes, enhance service levels, and collaborate cross-functionally to ensure excellence in logistics...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Champion operational excellence by leading a high-performing Contact Center team, driving strategy alignment with customer experience goals, and implementing innovative solutions for continuous improv...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $90K *

Manage client location operations, leading a team in service excellence, resource management, and client satisfaction while ensuring compliance with organizational policies and goals to drive ongoing...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$141K - $165K *

Drive your career with a vital leadership role overseeing customer relationships, strategy execution, and collaboration across cross-functional teams to achieve aggressive business goals in a dynamic...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Elevate customer experience by leading strategic lifecycle services and training, ensuring operational excellence and profitability across after-market service business in the Americas while building...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Drive transformative strategies that elevate customer engagement and services, overseeing lifecycle management and training for optimal customer value across the Americas. Lead P&L performance while e...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $140K *

Champion market expansion by building strong client relationships in healthcare. Leverage your sales expertise to drive growth through strategic management of a dynamic sales pipeline while promoting...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $115K *

Lead and optimize field service operations, ensuring top-notch installation, customer support, and troubleshooting of electro-pneumatic equipment, while fostering team development and customer satisfa...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Champion innovation by leading a high-performing engineering team to enhance product development. Drive accountability and strategic execution while overseeing the end-to-end process of delivering mar...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$168K - $219K *

Lead the charge in delivering operational excellence for customer fulfillment, driving performance and governance. Collaborate with cross-functional teams to ensure high-quality outcomes while enhanci...

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Strategize talent management initiatives to enhance employee engagement, performance, and retention, while developing processes to drive organizational change and support leadership in fostering a hig...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Unlock potential by driving operational excellence in a high-growth aerospace environment. Collaborate across teams to enhance efficiency and deliver on strategic goals while managing short-term chall...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $95K *

Drive excellence in customer service operations, managing a large contact center and developing a high-performing team to ensure an outstanding customer experience and uphold company values...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Lead the charge in enhancing customer service excellence by managing operations, guiding teams, and driving performance improvements in a fast-paced contact center environment...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Drive exceptional service by managing a 90+ person contact center, developing leaders, and optimizing operations to enhance customer satisfaction and company culture, while fostering a high-performanc...

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.