Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$160K - $190K *

Accelerate progress at senior living communities by leading a high-performing Customer Success team, ensuring measurable outcomes and fostering strong partnerships to enhance care delivery and custome...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$97K - $119K *

Lead the charge in transforming research into actionable insights for clients. Manage projects, build relationships, and deliver impactful recommendations in a fast-paced client service environment fo...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$97K - $119K *

Lead client-centric research projects by transforming insights into actionable business strategies. Collaborate closely with stakeholders to shape impactful solutions in a dynamic environment, fosteri...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$102K - $124K *

Unlock the potential of media effectiveness by leading research design and delivery. Collaborate with clients to translate complex data into actionable insights, while mentoring teams and driving stra...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Unlock potential by driving leasing performance across a diverse industrial portfolio. Collaborate with teams to develop strategies, foster relationships, and enhance asset value through effective neg...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$207K - $255K *

Pioneer innovative solutions by leading cross-functional teams to drive client success. Leverage extensive experience in management consulting and technology to deliver high-quality results in a dynam...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Shape the future of utility account management by leading strategic growth initiatives across the Eastern US. Drive commercial operations, build executive relationships, and enhance proposal quality t...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$300K - $375K *

Transform operations by leading a large team to optimize performance and enhance customer service. Drive strategic initiatives and foster a culture of excellence in one of the largest facilities, ensu...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Join a team that's driving enterprise growth in healthcare by leading strategic partnerships and expanding adoption of innovative identification solutions. Your expertise will enhance patient safety a...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in driving enterprise growth within healthcare systems by cultivating strategic partnerships, managing GPO relationships, and expanding adoption of innovative identification solutions...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$175K - $185K *

Lead our design team to elevate brand narratives through innovative storytelling, trend leadership, and creative excellence. Collaborate cross-functionally to inspire and drive strategic initiatives t...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Media

$131K - $237K *

Drive strategic vision and operational excellence for service operations across the Americas. Lead customer success, technical support, and training initiatives while fostering cross-functional collab...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $175K *

Join a team that's redefining customer engagement through innovative marketing strategies. As a leader, you'll oversee omnichannel operations, enhance customer experiences, and drive retention while c...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Elevate customer satisfaction by leading initiatives that enhance homeowner experiences, drive quality assurance, and foster a customer-first culture across teams. Collaborate cross-functionally to im...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$136K - $160K *

Drive global procurement strategies and foster client relationships to enhance value delivery. Lead cross-regional teams, ensuring alignment with client objectives while promoting sustainable sourcing...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive operational excellence in specialty services across multiple states, ensuring accurate documentation, financial performance, and strong interdepartmental coordination while building a high-perfo...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Advance operational excellence by leading day-to-day functions, managing staff, and driving strategic goals to ensure timely production and delivery while optimizing costs and enhancing customer satis...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $180K *

Shape the future of customer engagement by leading strategic sales and support initiatives. Drive growth, enhance customer satisfaction, and foster partnerships while overseeing a high-performing team...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $145K *

Drive your career with a leadership role overseeing IT operations, ensuring efficient systems implementation, user support, and strategic partnerships while developing a high-performing team to meet o...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Accelerate progress at a dynamic company by driving new client acquisition and managing the full sales cycle. Engage with executives, build strategic plans, and convert opportunities into revenue, con...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Join a dynamic team to enhance supply chain efficiency for defense technology. Lead sourcing, planning, and supplier performance initiatives while collaborating across departments to ensure high-rate...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Unlock operational excellence as you drive business transformation and process improvements across the enterprise. Collaborate with stakeholders to leverage data insights and enhance efficiency in Glo...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Accelerate your career by leading a dynamic sales team, driving complex deals, and shaping our go-to-market strategy. This role offers the chance to mentor talent while directly influencing our commer...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Optimize supply chain operations by leading daily processes, ensuring quality and safety standards, and developing staff to enhance operational efficiency and meet financial objectives...

Reposted today

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.