Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$258K - $348K *

Transform business systems by leading a talented team to streamline processes and integrate AI. Collaborate cross-functionally to drive effective strategies that enhance operational efficiency and sup...

Today

  •   8 - 10 years exp.  •   Business Services

$85K - $110K *

Engage clinical teams by optimizing supply chain processes and designing a seamless multi-channel support system. Lead a service team to resolve supply chain issues, enhancing operational efficiency a...

Today

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Champion customer satisfaction by managing support operations, ensuring timely service delivery, and resolving issues. Collaborate cross-functionally to meet performance metrics and drive continuous i...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$115K - $125K *

Lead customer support operations to enhance service quality, ensure SLA compliance, and drive continuous improvement. Collaborate cross-functionally, manage escalations, and optimize workflows to fost...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $120K *

Lead efforts to connect with potential clients, understand their needs, and position our unique services accordingly, while forging partnerships in the healthcare sector and driving sales through stra...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Lead systems engineering initiatives, driving architecture and integration across multi-disciplinary teams. Guide complex projects lifecycle and mentor engineers, ensuring alignment with product goals...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $110K *

Lead product sourcing initiatives and optimize supply chains while managing vendor relationships and a high-performing team. Drive negotiations and enhance quality standards for competitive advantage...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Pioneer product sourcing initiatives and optimize supply chains while leading a dynamic team. Foster strong vendor relationships and negotiate contracts to enhance quality, cost-effectiveness, and spe...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Lead strategic sourcing initiatives to optimize supply chains, build vendor relationships, negotiate contracts, and mentor a high-impact team for successful product management and development in a dyn...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Empower sourcing initiatives by negotiating vendor contracts and optimizing supply chains. Lead product sourcing for diverse categories while managing a high-performing team and fostering long-term su...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Unlock potential by leading strategic sourcing initiatives, negotiating vendor contracts, and optimizing supply chains. Collaborate with high-performing teams to drive product development and ensure q...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $120K *

Drive regional operations management and enhance performance through strategic planning, team leadership, and process optimization. Collaborate with management teams to ensure efficient staffing and a...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$115K - $125K *

Oversee customer support operations, ensuring timely service delivery and high satisfaction. Collaborate cross-functionally to drive performance, improve operational efficiency, and resolve issues, wh...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$73K - $110K *

Champion the sales development team, driving performance through coaching, training, and strategic collaboration to meet growth targets and enhance overall sales effectiveness across all branches...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $120K *

Lead regional operations by overseeing management teams, ensuring compliance, and driving performance. Execute business objectives to deliver exceptional customer experiences and maintain efficient wo...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$135K - $155K *

Champion technology advancements by leading a dynamic IT Support team, optimizing service delivery, and ensuring superior technical support across the organization while achieving excellence in operat...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $175K *

Shape the future of design by guiding teams in the execution of complex projects, ensuring high standards in documentation and delivery while fostering technical excellence and mentoring talent across...

3 weeks ago

  •   15+ years exp.  •   Real Estate & Construction

$202K - $303K *

Shape the future of product management by leading cross-functional teams, driving innovation, and strategically launching cutting-edge scan and print solutions. Elevate organizational capabilities thr...

1 month ago

  •   15+ years exp.  •   Technical Services

$96K - $140K *

Champion a fair and equitable workplace by leading employee relations initiatives. Advise on complex issues, conduct investigations, and partner with teams to mitigate risks and enhance organizational...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Join a team that's driving transformational growth in US Payments. You'll lead a dynamic group of sales executives, shaping strategic efforts to build client relationships and achieve ambitious revenu...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Deliver exceptional sales results by cultivating relationships, identifying client needs, and aligning solutions to enhance our ERP offerings. Drive growth through a balance of account management and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$124K - $190K *

Elevate your career by managing and enhancing our Enterprise Risk Management program. Collaborate with stakeholders to align risk strategies with corporate goals while ensuring best practices and risk...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$124K - $190K *

Lead the charge in enhancing Enterprise Risk Management across business units, ensuring aligned risk strategies, standardized processes, and effective stakeholder engagement for optimal operational re...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$103K - $138K *

Join a team that's transforming logistics by managing global sourcing strategies and enhancing efficiencies. Leverage your expertise in procurement to build relationships, drive innovations, and contr...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $113K *

Join a team that's dedicated to delivering high-quality resident care by providing clinical leadership and operational excellence. Engage with interdisciplinary teams and ensure compliance while foste...

Mississauga, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.