Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $150K *

Grow with us to lead our Customer Success team, engaging clients to ensure satisfaction and operational excellence while driving strategic initiatives and team development across a collaborative, cust...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Transform janitorial service delivery by advancing quality standards, training programs, and operational support. Drive innovation and compliance amid collaborative partnerships, ensuring excellence a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Manage supply chain operations by planning, implementing, and optimizing strategies across teams to enhance productivity and efficiency. Collaborate with various departments to identify improvement op...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $125K *

Champion operational excellence by leading assembly processes, optimizing productivity, and ensuring compliance with safety standards while fostering talent development among a diverse team to achieve...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$125K - $150K *

Champion growth by leading regional operations, driving financial outcomes, and nurturing teams. Develop innovative strategies to enhance project delivery while ensuring customer satisfaction and rein...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$221K - $260K *

Grow client relationships by leading account strategies and delivering exceptional service. Manage teams across service lines, ensuring financial performance and operational excellence while fostering...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$195K - $230K *

Join a team that's pivotal in managing client relationships and delivering excellence across multiple service lines. Your leadership will shape client strategies, drive team success, and enhance servi...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Lead the charge in managing strategic accounts, driving process improvements, and enhancing customer experiences while collaborating across teams to support sustainable growth and retention of top cli...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$82K - $125K *

Oversee store operations by managing departments and driving profitability. Develop team capabilities while ensuring compliance with regulations. Lead merchandising initiatives and recommend capital i...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $180K *

Elevate the Meat, Poultry, Seafood, and Deli category by driving strategic merchandising, category management, and vendor partnerships. Lead a high-performing team, ensuring operational excellence and...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Shape the future of clinical pharmacy by leading innovative programs and teams, enhancing patient outcomes through strategic partnerships and operational excellence in specialty clinics across various...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$59K - $119K *

Join a team that elevates animal health solutions by driving sales growth through strategic customer interactions and relationship-building within your designated territory. Utilize market insights to...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$59K - $119K *

Play a key role in enhancing sales by engaging with veterinarians and clinics. Leverage your sales expertise to drive market share and ensure customer satisfaction through tailored product solutions w...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Develop and lead an Inside Sales team, shaping processes and training from inception to drive revenue growth. This hands-on role requires strategic collaboration with Sales and Operations to achieve t...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $165K *

Pioneer strategic revenue initiatives while leading a high-performance team. Drive increased profitability and strengthen partnerships through effective management of budgets, processes, and team deve...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a team that's shaping the narrative of an industry leader by defining and executing innovative marketing and communications strategies to enhance visibility and reputation across North America. E...

Toronto, ONIn-Person

4 days ago

  •   8 - 10 years exp.  •   Media

$95K - $115K *

Drive product line success from conception to lifecycle, leading cross-functional teams to achieve strategic goals and enhance profitability while ensuring market alignment and competitive edge...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Deliver exceptional growth as a key driver for mid-market advertisers, managing the sales funnel from prospecting to closing, while optimizing campaign success on a transformative ad platform...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $105K *

Grow your career with a dynamic financial services role focused on delivering exceptional client support and enhancing client relationships through financial planning, analysis, and investment managem...

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Empower growth by leading high-performing sales teams, driving revenue, and instilling discipline. This role emphasizes precision execution, mentorship, and strategic collaboration to enhance performa...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $165K *

Lead the charge in transforming payroll operations for accurate compensation, compliance, and continuous improvement within a diverse team across US and Canadian markets, ensuring all policies align w...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Grow your career with a leadership role focused on enhancing asset reliability and maintenance. Collaborate with plant managers and predictive analysts to implement best practices, optimize workflows...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$74K - $95K *

Lead and develop a customer service team to deliver exceptional support, build client relationships, and implement process improvements. Oversee operations and manage performance to ensure achievement...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Optimize direct-to-consumer strategies and performance marketing to scale brands, driving acquisition, retention, and brand growth through hands-on management and innovative execution across multiple...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Reimagine DTC success by driving growth strategies, optimizing performance, and launching brands. Own P&L responsibilities, manage acquisition channels, and build retention strategies to establish str...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.