Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Elevate operational excellence by leading cross-border data contributor services, driving modernization and compliance while fostering a high-performing team. Transform data exchange strategies into a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of live events by leading technical production solutions across North America. Collaborate with teams to transform creative concepts into immersive experiences, ensuring successful de...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Manage and optimize IT Service Desk operations, ensuring effective support for end users. Lead a team of technicians, enhance workflows, and drive improvements in service delivery while maintaining hi...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$262K - $394K *

Accelerate progress at Clio Phones by leading the growth of a cloud-native VoIP platform for law firms. Own P&L, build operational plans, and drive market strategy while managing cross-functional team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$140K - $150K *

Elevate your career by managing high-impact brand strategy projects, fostering client relationships, and leading a dynamic team in a collaborative consulting environment. Drive business growth through...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $150K *

Shape the future of brand strategy by leading high-impact consulting projects, fostering client relationships, and mentoring teams in a dynamic environment focused on delivering actionable insights an...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $150K *

Accelerate growth by delivering impactful brand strategies and consulting solutions while establishing strong client relationships in a dynamic, collaborative environment that fosters innovation and e...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Shape the future of catalog management by leading data-driven strategies, optimizing processes, and enhancing cross-functional collaboration to ensure comprehensive fitment and interchange coverage, d...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$155K - $195K *

Advance your career by leading innovative benefits programs that enhance employee experience and drive organizational success. Manage strategies across a large workforce while partnering with key stak...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$135K - $160K *

Champion the transformation of Product Creation by leading strategic initiatives that enhance technology, streamline processes, and drive operational excellence across cross-functional teams, ensuring...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$67K - $101K *

Transform warehouse operations by leading and mentoring associates while ensuring safety, efficiency, and quality standards. Collaborate with departments to streamline processes and drive continuous i...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $150K *

Transform the sales landscape by coaching and training professionals to excel in their roles. Engage in hands-on mentorship, develop impactful curricula, and lead initiatives that drive sales success...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Champion operational excellence by leading production processes, ensuring compliance, and driving strategic initiatives. Collaborate cross-functionally to enhance performance, develop future leaders...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$154K - $208K *

Shape the future of quality operations by leading teams to enhance product excellence and consumer satisfaction across global markets, driving continuous improvement and strategic initiatives in a dyn...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$175K - $200K *

Develop and lead institutional fundraising strategies, bridging investor demand with innovative investment products. Collaborate with cross-functional teams to drive product launches and enhance inves...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $170K *

Reimagine customer education and documentation by leading a global team to enhance AI-driven content production, streamline workflows, and deliver impactful training that accelerates customer success...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$250K - $287K *

Lead the charge in developing and implementing a robust pricing and contract management strategy. Collaborate with cross-functional teams to optimize decision-making and enhance contract execution for...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the development and oversight of accounting functions, ensuring timely completion of tasks while collaborating with various stakeholders to enhance processes and internal controls. Drive efficien...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$166K - $228K *

Oversee transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept t...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Drive transformational AI projects within the Voice of Customer team, collaborating with cross-functional leaders to enhance customer experience and deliver high-impact programs globally. Shape the fu...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Lead transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept to d...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive transformative growth by managing and expanding a $6M+ CPG account base. Utilize strategic selling and analytical insights to foster relationships, enhance revenue, and introduce new clients wit...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $90K *

Engineer compliant government contracts for optimal utilization and growth. As a key liaison, oversee negotiation, execution, and ongoing compliance while ensuring all processes align with public-sect...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Join a team that's focused on ensuring a compliant contracting experience for public-sector clients. Lead the contract lifecycle, from negotiation to compliance monitoring, while collaborating across...

Lewisburg, TNRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Elevate production excellence by leading complex client programs, ensuring strategic delivery, client satisfaction, and operational efficiency across multi-million-dollar initiatives and diverse marke...

3 weeks ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.