Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$110K - $130K *
Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...
1 week ago
Associate Director, Client Services
$110K - $130K *
Shape the future of client partnerships by leading loyalty strategies and cross-functional teams to enhance retail programs, driving measurable impact and client satisfaction in a fast-paced environme...
2 weeks ago
Associate Director, Client Services
$110K - $130K *
Lead the charge in enhancing client relationships and loyalty strategies, driving impactful programs across retail accounts. Collaborate with cross-functional teams to deliver measurable results and f...
2 weeks ago
Director, SMB Product Marketing, Financial Value-Added Services
$136K - $225K *
Drive the go-to-market strategy for SMB Financial Services, collaborating across teams to enhance product adoption and accelerate growth. Leverage your expertise in fintech and marketing to create imp...
1 week ago
Director, IT Service Management
$155K - $175K *
Champion exceptional IT service experiences by leading end-user technology support teams, ensuring alignment with business needs through best practices, effective processes, and industry-leading tools...
Yesterday
Distribution Manager - North America
$100K - $120K *
Contribute to strategic growth by managing key distribution partnerships, executing channel strategies, and driving revenue across North America. Collaborate with sales and product teams to identify o...
1 week ago
$120K - $140K *
Drive growth by cultivating high-impact partnerships and executing tailored strategies. Collaborate cross-functionally to deliver value-driven solutions, ensuring client success and expanding market p...
1 week ago
$120K - $140K *
Drive growth by cultivating high-impact partnerships and exceeding revenue targets. Collaborate cross-functionally to develop tailored strategies that align with client objectives, ensuring successful...
1 week ago
$120K - $140K *
Grow your career with a dynamic team as you drive client growth through strategic partnerships, leveraging tailored solutions to meet ambitious objectives and expand market presence across multiple st...
1 week ago
$120K - $140K *
Drive growth by cultivating strategic partnerships and exceeding revenue targets. Leverage insights to develop tailored solutions, navigate complex sales cycles, and collaborate cross-functionally to...
1 week ago
$120K - $198K *
Optimize growth by leading product management initiatives, analyzing data trends, and collaborating with stakeholders to drive profitability and strategic alignment across multiple business lines...
1 week ago
Director, Franchise Commercial Execution
$145K - $169K *
Join us to lead integrated execution capabilities, driving commercial agendas and enhancing bottler operations. Collaborate across teams to optimize deployment, improve market execution, and achieve b...
Yesterday
Director, Franchise Commercial Execution
$145K - $169K *
Join a dynamic team to develop and execute commercial strategies, ensuring alignment across categories and stakeholders. Drive growth through innovative planning and market insights, while enhancing b...
Yesterday
$150K - $180K *
Unlock growth by developing relationships with senior executives, driving member acquisition, and enhancing long-term member value. Collaborate closely with internal partners to ensure seamless engage...
Reposted 3 weeks ago
Senior Director, Contract Compliance & Administration
$205K - $256K *
Partner with us to lead strategic contract compliance and administration, driving operational excellence and revenue optimization across diverse functions. Champion AI and automation initiatives to en...
4 weeks ago
Senior Manager, Warehouse/Fulfillment Operations
$80K - $95K *
Drive operational excellence by leading a high-performing team in a dynamic fulfillment environment. Oversee daily operations, enhance client relationships, and ensure safety and productivity while fo...
Yesterday
$125K - $190K *
Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...
1 week ago
$140K - $155K *
Drive customer satisfaction by shaping a multi-year CX strategy, developing leaders, and integrating technology to enhance service delivery and operational efficiency across the organization...
1 week ago
Senior Director, Customer Success Management
$231K - $340K *
Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...
1 week ago
$125K - $150K *
Lead the charge in optimizing operations across manufacturing, supply chain, and quality. Drive continuous improvement initiatives while ensuring alignment with corporate goals and enhancing overall f...
6 days ago
$95K - $115K *
Build a dynamic DTC CRM strategy to drive retention, customer journey optimization, and revenue growth. Engage with cross-functional teams to personalize experiences and leverage analytics, ensuring i...
Reposted 2 weeks ago
$90K - $135K *
Transform project delivery by leading initiatives from preconstruction to closeout, ensuring safety, quality, and financial performance while fostering strong client relationships and team collaborati...
3 weeks ago
$90K - $135K *
Advance your career by leading projects from inception to completion, ensuring timely delivery, budget adherence, and quality standards. Collaborate with teams and clients to drive successful outcomes...
3 weeks ago
Regional Service Manager, West, TransLogic
$96K - $110K *
Join a team that's dedicated to delivering exceptional customer service while leading a large Field Service organization. Drive customer satisfaction and operational excellence through effective leade...
4 days ago
Regional Service Manager, West, TransLogic
$96K - $110K *
Transform customer experiences by leading a dedicated service team, ensuring exceptional support and satisfaction. Collaborate across departments to address client needs, manage escalations, and drive...
4 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.