Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Lead a dynamic team to enhance client partnerships, driving retention and growth for Fortune 500 and global clients. Your leadership will shape strategies, oversee renewals, and ensure exceptional ser...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in transforming client relationships into strategic partnerships. Guide a team of Strategic Account Executives and Managers to drive retention, revenue growth, and client satisfaction...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Transform business growth by leading operational excellence and client relations. Drive profitability through effective management of service teams and strategic sales initiatives while ensuring compl...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $150K *

Champion operational excellence in patient registration and admitting, driving financial performance and enhancing the patient experience through strategic leadership and collaboration across departme...

2 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Transform site operations by leading cross-functional teams to achieve excellence in Safety, Quality, Delivery, Cost, and People. Drive continuous improvement and operational results in a dynamic, hig...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $150K *

Drive strategic leadership in material planning and supply chain processes, ensuring optimal material availability and inventory management to support operational growth and customer commitments acros...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$145K - $195K *

Reimagine financial leadership by driving strategic planning and analysis to support a fast-growing organization. Collaborate across teams to deliver insights that enhance decision-making and foster i...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive excellence in project delivery by leading cross-functional teams, ensuring high-quality execution and profitability while fostering team development and strategic growth in a dynamic environment...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $160K *

Drive global procurement strategies and foster client relationships while overseeing multi-regional teams. Lead sourcing initiatives, ensure compliance, and deliver measurable value aligned with clien...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$185K - $220K *

Drive operational excellence by leading supply chain strategies, managing sourcing, and building scalable processes. Collaborate with cross-functional teams to ensure timely delivery and mitigate risk...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$155K - $180K *

Lead strategic customer program management, driving retention and growth across multiple verticals. Collaborate with cross-functional teams to enhance performance, build executive partnerships, and de...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's redefining sales strategy by building and leading a high-performing sales team. Drive complex deals, mentor talent, and shape our commercial trajectory in a fast-paced environment f...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by leading a dynamic sales team, driving complex deals, and shaping our go-to-market strategy. This role combines hands-on selling with team development, directly influencing our...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform operations by leading clinical programs and enhancing quality assurance. Drive collaboration across teams to optimize patient outcomes and ensure compliance while managing practice operation...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$175K - $334K *

Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$414K - $494K *

Lead and inspire a high-performing sales organization focused on new business growth in North America. Collaborate with senior leadership to define strategies, optimize processes, and enhance customer...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$372K - $445K *

Empower the growth of new business in North America by leading a dynamic sales team. Drive strategy, optimize processes, and collaborate cross-functionally to enhance customer experiences and achieve...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Champion program management excellence by leading cross-functional teams to deliver complex customer programs on time and within budget. Drive strategic initiatives, enhance operational processes, and...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $130K *

Lead the charge in driving growth by developing strategic relationships with key corporate clients. This role focuses on customer acquisition and requires a proactive approach to sales and business de...

1 month ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$115K - $130K *

Accelerate progress at our organization by driving growth strategies and fostering relationships with key decision-makers. Lead initiatives to enhance customer acquisition and develop tailored solutio...

1 month ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Lead strategic initiatives in sterile processing operations, ensuring compliance, quality, and financial oversight while fostering collaboration with clinical departments and enhancing patient safety...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Lead the charge in managing key client accounts, executing strategic fundraising campaigns, and collaborating with internal teams to drive successful outcomes while enhancing client relationships and...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Elevate your career by leading strategic initiatives in Electrical product management, driving growth through analytics, vendor partnerships, and cross-functional collaboration to optimize profitabili...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive supplier quality excellence by overseeing audits, corrective actions, and risk management. Collaborate with cross-functional teams to ensure timely delivery of high-quality parts while fostering...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion sales excellence by leading strategic initiatives that enhance productivity, optimize processes, and drive growth. Collaborate with cross-functional teams to align goals and foster a culture...

1 week ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.