Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Elevate the employee experience by leading the design and administration of comprehensive benefits programs. Collaborate with leadership to ensure competitive offerings, compliance, and a positive wor...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Champion the enhancement of a comprehensive benefits program to support thousands across North America while fostering a high-performing team and simplifying complex benefits communications to improve...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Empower a thriving culture and enhance employee experience through strategic initiatives, leadership coaching, and data-driven insights, focusing on engagement, inclusion, and performance across a glo...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Drive commercial excellence by leading operations that enhance revenue growth, customer satisfaction, and operational alignment. This role involves managing metrics, pricing strategies, and optimally...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $200K *

Champion the financial future of complex funds by overseeing fiscal operations. Lead a dynamic team and collaborate with executives to drive strategic financial decisions while ensuring compliance and...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$186K - $235K *

Empower the development of innovative products by leading technical management in formulation, regulatory compliance, and quality assurance. You’ll drive safety standards and enhance team capabilities...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$201K - $294K *

Lead and execute large scale Chemicals & Fuels projects, ensuring safe delivery, compliance, and alignment with strategic objectives. Drive project governance, risk management, and stakeholder engagem...

Reposted 2 weeks ago

  •   15+ years exp.  •   Energy & Utilities

$175K *

Drive the long-term architecture and strategy for core revenue systems. Lead a growing team to enhance data integrity and scalability for Sales, Finance, and Customer Success while partnering with lea...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K *

Lead the charge in managing transportation, warehouse, and retail operations, driving efficiency and growth while fostering team development and ensuring exceptional customer service across all channe...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$180K *

Unlock operational excellence by leading our Transportation and Warehouse teams. Drive growth in retail donation centers and optimize processes while ensuring compliance, enhancing team performance, a...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Drive impactful process improvements across the organization. Champion initiatives to enhance customer experiences, boost profitability, and facilitate business transformation while leading and mentor...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$121K - $190K *

Inspire and elevate trade merchandising strategies, fostering compelling product presentations and strong cross-channel collaboration to enhance brand visibility and drive sales growth across the whol...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$85K *

Shape the future of support services by managing team performance, engaging stakeholders, and implementing key interventions for individuals in crisis while fostering professional development and coll...

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Launch transformative ecommerce strategies to drive revenue growth, enhance customer experiences, and optimize marketplace performance across Amazon, Shopify, and emerging platforms. Collaborate acros...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Shape the future of online sales by leading ecommerce strategy and growth across platforms. Collaborate cross-functionally to optimize performance, enhance customer experience, and expand brand presen...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Pioneer the digital product strategy for Commercial, leading a portfolio that enhances client interactions, drives value through emerging technologies, and ensures operational excellence while managin...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's shaping strategy and delivering excellence in consulting for life sciences. Use your expertise to drive revenue growth and influence digital transformations at the executive level a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Accelerate progress at developing maintenance best practices for Internal Combustion Engine Forklifts. Partner with cross-functional teams to enhance product quality, reliability, and customer satisfa...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Drive high-quality business performance and operational excellence across regions by coaching and aligning leadership teams, ensuring accountability, and fostering a culture of continuous improvement...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$147K - $197K *

Grow your career with a dynamic leadership role directing warehouse operations, optimizing processes, and driving teams towards operational excellence in a high-volume distribution environment for aut...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$147K - $197K *

Build a high-performing distribution center by leading operations, team development, and strategic initiatives. Drive excellence in safety, service, and operational efficiency in a fast-paced environm...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead high-volume distribution center operations, driving performance, strategic initiatives, and talent development while ensuring safety, efficiency, and excellent service levels across all warehouse...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's driving transformational change in fulfillment operations by leading high-impact projects, enhancing performance, and fostering a culture of continuous improvement across the organi...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$165K - $185K *

Drive operational excellence in the supply chain, leading initiatives across logistics, inventory management, and new product launches while fostering a culture of continuous improvement and scalabili...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Advance global sales operations by optimizing processes and driving innovative solutions while leading a high-performing team and collaborating across functions to enhance efficiency and ensure compli...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.