Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$146K - $282K *

Drive tax compliance and strategy across federal and multistate entities. Lead ASC 740 provisions, manage audits, and enhance processes while collaborating with cross-functional teams and mentoring ta...

2 days ago

  •   11 - 15 years exp.  •   Legal & Accounting

$208K - $286K *

Join a team that drives operational excellence in pharmaceutical manufacturing. You'll lead site activities to ensure quality and safety while optimizing performance and fostering a culture of continu...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $110K *

Launch your career by driving client success, managing multi-site governance, and building relationships. Collaborate with operational teams to enhance program execution and client satisfaction while...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $100K *

Lead and inspire teams to optimize manufacturing processes, ensuring quality meets customer standards. Drive efficiency and cost-effectiveness while fostering a safe and collaborative work environment...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Champion customer retention strategies by leading CRM initiatives, enhancing engagement, and maximizing lifetime value across all channels to drive measurable growth and loyalty for the brand...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$107K *

Unlock potential by leading a dynamic Contact Center that enhances customer experience, strategizes staffing needs, and drives operational excellence through innovative management practices and effect...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Shape client success by leading account strategy, overseeing program execution, and ensuring performance. Drive growth through consultative partnerships, data insights, and proactive management of cli...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$128K - $176K *

Provide strategic leadership to enhance pharmacy services, driving innovative initiatives and market expansion, while collaborating across departments to elevate patient access and experience in healt...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead strategic account initiatives to drive customer growth and profitability. Collaborate with leadership to develop sales programs, analyze performance metrics, and enhance sales tools, fostering a...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead the charge in managing operations at a key site dedicated to missile solutions, ensuring compliance and operational excellence while fostering a culture of mentorship and growth among a diverse t...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $130K *

Oversee U.S. distribution center operations, ensuring operational excellence, compliance, and efficient team coordination while supporting sales and marketing initiatives in a dynamic environment...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $200K *

Advance growth by leading the West Coast sales team, building client relations, and executing CDMO strategies to enhance market presence and revenue across pharmaceutical and biotech sectors...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Tackle strategic growth initiatives by leading a high-performing sales team in the CDMO sector. Drive client acquisition, relationship management, and market expansion to enhance service offerings and...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$202K - $229K *

Shape product strategy and outcomes for enterprise capabilities across manufacturing and warehousing. Collaborate with teams to make impactful decisions, driving product maturity and delivering cohere...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Lead the strategic execution of digital banking initiatives, ensuring seamless member experiences while driving innovation. Oversee platform performance, cross-functional collaborations, and vendor re...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$152K - $203K *

Lead enterprise production and supply planning across a regulated environment, driving optimal inventory management. Collaborate with cross-functional teams while enhancing supply chain processes to e...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Join a team that's shaping the future of trade and contract operations for a cutting-edge biotechnology firm. Lead system implementation and management, ensuring operational excellence as the company...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$155K - $175K *

Optimize retail operations for an NHL franchise, driving business growth and enhancing customer experience through strategic leadership in omni-channel retail management and team development...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$70K - $95K *

Unlock your leadership potential by enhancing safety, quality, and efficiency in our operations. Collaborate with teams to improve KPIs, cultivate employee engagement, and drive continuous improvement...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Lead and drive operational excellence by managing budgets, enhancing productivity, and implementing process improvements. Collaborate with teams to ensure quality and safety standards while fostering...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Help us enhance customer interactions by leading a team dedicated to exceptional service. Drive improvements across sales, operations, and finance while fostering a culture of collaboration and commit...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Lead the charge in driving strategic sales operations, focusing on revenue growth, renewals, and cross-functional collaboration. Enhance performance through data-driven tactics and effective project m...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Lead the charge in driving strategic sales operations to scale revenue initiatives and enhance profitability. Collaborate across teams to implement effective retention strategies, optimize forecasting...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$130K - $175K *

Advance your career by leveraging your expertise in financial services sales. Collaborate with key decision-makers at banks and fintechs to forge strategic partnerships and drive revenue growth throug...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$186K - $256K *

Engage in strategic operational leadership for a revenue-generating warehouse, driving P&L performance and operational excellence while managing multiple sites and fostering a culture of high performa...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.