Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Empower growth by leading sales initiatives, driving new opportunities, and collaborating with teams to deliver Salesforce solutions that meet client needs and exceed revenue targets in a dynamic envi...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead a team of Operational Excellence Consultants, driving client engagement and solution design throughout the revenue cycle. Ensure scoping accuracy and operational stability while managing complex...

Yesterday

  •   11 - 15 years exp.  •   Legal & Accounting

$110K - $130K *

Lead the charge in optimizing market operations to enhance member experience and drive growth. Collaborate with local teams to achieve performance goals, ensuring high-quality service delivery and ope...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$155K - $170K *

Empower a high-performing Tier 1 Technical Customer Care team, driving operational excellence and strategic direction in a fast-paced environment. Ensure exceptional customer experiences through effec...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$148K - $175K *

Lead strategic transaction management for complex client portfolios, driving market optimization and execution excellence. Collaborate with cross-functional teams to align real estate initiatives with...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$170K - $200K *

Transform client real estate strategies by leading complex transaction management initiatives, optimizing portfolios, and ensuring execution excellence across diverse asset classes while collaborating...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$148K - $175K *

Lead the charge in transaction management strategy for complex client portfolios, driving market optimization and execution excellence while collaborating with cross-functional teams to achieve client...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$170K - $200K *

Unlock potential by leading strategic transaction management for complex client portfolios, driving market optimization, and executing high-impact real estate initiatives while fostering collaboration...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$127K - $150K *

Transform the landscape of transaction management by leading a specialized team in executing complex lease transactions for clients in technology, aerospace, defense, and life sciences. Drive strategi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $100K *

Advance customer service excellence by leading a dynamic team, enhancing operational efficiency, and resolving escalated issues. Drive performance improvements while fostering a positive work environm...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Transform customer service operations by leading a dynamic team, enhancing performance, and resolving escalated issues to ensure exceptional service delivery and team growth...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $100K *

Empower a high-performing team to deliver exceptional client experiences while overseeing service operations, driving profitability, and ensuring operational excellence in a dynamic environment...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K *

Take ownership of a high-performing Managed Services operation, leading a diverse team to enhance customer support, streamline endpoint management, and drive operational excellence in a 24/7 service m...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $130K *

Grow your career with a transformative operations leadership role focused on scaling packaging and kitting operations while enhancing quality and delivery. Lead a dedicated team to drive meaningful ch...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Lead our operations team to scale packaging and kitting from $5M to $10M, enhancing quality and delivery. Drive continuous improvement and optimize our ERP system while fostering meaningful work exper...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Reimagine operations by leading our packaging and kitting teams to double revenue while enhancing quality and delivery. Drive continuous improvement and develop talent to create meaningful work experi...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Transform operations by scaling packaging from $5M to $10M while enhancing quality and delivery. Lead a dedicated team, optimize ERP systems, and create meaningful work experiences for individuals wit...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Join a team that's driving digital transformation in healthcare. As a senior leader, you'll oversee complex digital initiatives, align stakeholders, and enhance customer experiences while managing mul...

Reposted today

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Shape impactful marketing strategies as a trusted advisor, leading integrated initiatives that drive brand success and foster strong client relationships while inspiring creativity and collaboration a...

Today

  •   5 - 7 years exp.  •   Media

$90K - $115K *

Lead the charge in delivering innovative, integrated campaigns for a globally recognized brand. Collaborate with creative and strategy teams to drive exceptional work while building strong client rela...

2 days ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Lead the charge in optimizing warehouse operations, managing inventory, and ensuring compliance in a dynamic, high-volume environment while fostering a culture of safety and continuous improvement amo...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $110K *

Drive your career with a leadership role overseeing warehouse operations, managing inventory lifecycle, optimizing efficiency, and leading a dedicated team in a dynamic, high-volume environment...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$190K - $225K *

Launch a transformative approach to supply chain management, driving alignment and continuous improvement across multiple business units to achieve measurable efficiency and cost savings. Collaborate...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by leading strategic business development and marketing initiatives. Drive growth through relationship-building, pipeline management, and brand strategy while collaborating across tea...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $235K *

Join a team that's redefining business processes through digital transformation. Lead cross-functional initiatives, ensuring scalable and standardized practices that align with strategic goals while f...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.