Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$165K - $175K *
Unlock potential by leading a dynamic sales team to drive revenue growth, develop strategic plans, and foster strong client relationships while ensuring alignment with organizational goals and market...
2 days ago
$165K - $175K *
Unlock potential by leading a dynamic sales team to drive revenue growth, develop strategic plans, and foster strong client relationships while managing operations across multiple regions and ensuring...
2 days ago
$165K - $175K *
Drive revenue growth by leading a high-performing sales team, developing strategic plans, and fostering strong client relationships. Collaborate across departments to align goals and ensure market com...
2 days ago
$165K - $175K *
Lead the charge in driving revenue growth by developing strategic sales plans, mentoring a high-performing team, and fostering strong client relationships while navigating market trends and ensuring a...
2 days ago
$165K - $175K *
Lead our sales team to drive revenue growth, develop strategic plans, and foster strong client relationships. This role requires dynamic leadership and regular travel to ensure alignment with organiza...
2 days ago
$150K - $180K *
Lead the charge in enhancing supplier quality and reliability within a dynamic supply chain environment. Drive strategic initiatives, manage teams, and ensure compliance to optimize production efficie...
1 week ago
$100K - $120K *
Drive success by leading a dynamic sales team, fostering customer relationships, and implementing effective strategies to enhance performance and growth in a fast-paced environment...
3 weeks ago
$236K - $500K+*
Empower your career by leading strategic sales initiatives in the Telco sector. Drive revenue growth, inspire high-performing teams, and build executive relationships while shaping innovative solution...
Yesterday
$150K - $180K *
Transform customer experiences by leading product management strategies, driving innovation, and mentoring top talent. Collaborate across teams to align product vision with business goals, ensuring qu...
1 week ago
$140K - $160K *
Unlock potential by leading client relationships and cross-functional teams to deliver innovative product strategies and solutions. Drive growth and operational excellence while mentoring talent in a...
1 week ago
$159K - $265K *
Take ownership of the product strategy for a leading sports website, driving innovation and team success while collaborating across design and engineering. Lead, mentor, and develop product managers t...
Reposted 4 days ago
Director of Operations - Warehouse
$110K - $130K *
Lead operational excellence by managing warehouse teams, optimizing logistics, and driving continuous improvement initiatives to achieve strategic goals and enhance productivity...
1 month ago
$125K - $150K *
Grow your career with a strategic leadership role driving product vision, innovation, and profitability. Collaborate across teams to enhance product lifecycle management and market strategies, ensurin...
2 weeks ago
$110K - $130K *
Elevate operational excellence by managing service centers, driving profitability, and implementing strategic improvements. Collaborate across departments to enhance performance, ensure compliance, an...
2 days ago
$110K - $130K *
Manage operations across service centers, driving profitability and efficiency. Oversee budgets, implement process improvements, and lead staff to achieve strategic goals while ensuring compliance wit...
2 days ago
Director of Service - Northeast
$110K - $130K *
Engage with customers by providing top-tier service and support, managing field service operations, and leading a team of technicians to ensure quality and compliance in the food, medical, and consume...
3 weeks ago
$165K - $185K *
Lead operational excellence and drive growth by collaborating with Managing Partners to enhance performance, develop talent, and ensure compliance while delivering exceptional experiences for customer...
Yesterday
Head of Dermalogica Procurement
$215K - $230K *
Optimize procurement strategies for Dermalogica, ensuring cost efficiency, supplier resilience, and innovation. Collaborate with R&D and supply chain to enhance brand performance and drive sustainable...
1 week ago
Director, Supply Chain Finance
$180K - $200K *
Transform your career by leading financial strategies that enhance supply chain efficiency and drive operational excellence in a dynamic global environment. Collaborate with cross-functional teams to...
3 weeks ago
Director, Commercial Sales - New England Region
$170K - $265K *
Advance your career by leading a dynamic sales team in New England, driving performance and ensuring exceptional customer experiences through effective project management and collaboration with variou...
1 week ago
Service Business Operations Lead
$90K - $100K *
Elevate operational efficiency by leading the Service Business Operations team, ensuring accurate processing of sales orders and invoicing while fostering collaboration across departments to drive ser...
4 weeks ago
Director, Warehouse Operations
$100K - $120K *
Lead warehouse operations to ensure safety, efficiency, and optimal resource use. Collaborate with teams to maintain compliance and drive productivity while fostering a supportive work environment for...
Reposted 1 week ago
Director, Warehouse Operations
$108K - $130K *
Optimize warehouse operations by leading safety, efficiency, and personnel management. Ensure compliance with regulations while fostering a productive environment that supports staff development and o...
2 weeks ago
$125K - $150K *
Lead the sales strategy and team in driving growth across the Central Territory. Build elite partnerships, mentor high-performing teams, and leverage market expertise to exceed revenue goals in the co...
3 weeks ago
Director, Manufacturing Human Resources
$110K - $130K *
Join us in leading strategic HR initiatives across our manufacturing network, ensuring effective talent management, employee relations, and operational alignment. Drive workforce planning and developm...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.