Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $180K *

Play a key role in enhancing the customer journey by leading strategies that drive customer satisfaction and retention. Collaborate with cross-functional teams to create a seamless member experience a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$154K - $247K *

Drive revenue growth for Enterprise customers by managing accounts, pipeline deals, and relationships. Utilize strong communication and negotiation skills to exceed sales targets and ensure sustainabl...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in enhancing client success through strategic initiatives, operational excellence, and team leadership. Foster executive relationships while driving revenue growth, retention, and alig...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $150K *

Join a team that's shaping our global supply chain strategy. Lead procurement efforts, optimize vendor relations, and implement Lean methodologies to ensure product quality and inventory efficiency wh...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Oversee the global supply chain strategy, driving efficiencies and supplier relations while leading a team to optimize inventory management and improve product quality in a dynamic, fast-paced environ...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$114K - $130K *

Serve as a strategic partner to clients, guiding them towards their financial goals through tailored investment strategies and exceptional relationship management, while overseeing a team to ensure hi...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the charge in efficient field service delivery, ensuring quality, safety, and customer satisfaction while fostering a high-performance team and optimizing regional operations for growth...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $160K *

Drive operational excellence by leading field service activities, ensuring safety, service quality, and customer satisfaction. Develop high-performing teams and execute regional improvement plans for...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Accelerate progress at the forefront of logistics strategy, optimizing supply chain operations for perishable products while leading cross-functional collaborations to elevate operational excellence a...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Accelerate progress at a dynamic organization by leveraging your expertise in project management to drive initiatives and enhance operational efficiency across multiple teams, ensuring alignment with...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$125K - $150K *

Join a team that empowers global implementation excellence by leading a dedicated team responsible for complex enterprise initiatives, enhancing customer value, and driving project success in a dynami...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead and elevate the organization's quality strategy, ensuring compliance, fostering continuous improvement, and partnering with cross-functional teams to enhance product quality and customer satisfac...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive strategic growth and client satisfaction by managing complex relationships, delivering innovative solutions, and executing high-impact initiatives. Collaborate cross-functionally to meet client...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive sales growth and enhance customer satisfaction by developing strategies and leading multi-unit retail teams. Oversee performance metrics and collaborate with store leaders to foster a customer-c...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead transformative sales strategies to drive revenue growth and enhance customer satisfaction across multiple retail sites, empowering store teams to excel and deliver exceptional shopping experience...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform retail sales performance by leading multiple locations to exceed targets, enhancing customer satisfaction, and driving strategic initiatives to cultivate a thriving market presence and foste...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion a customer-first culture by driving strategic sales initiatives across multiple retail locations, fostering sales team development and enhancing customer satisfaction to achieve market growth...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Champion marketing innovation by leading a team focused on product positioning, ensuring seamless collaboration between departments and leveraging market insights for strategic growth...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Lead a dynamic team to drive innovative product marketing strategies, ensuring effective collaboration across departments. Utilize market insights to enhance product positioning and elevate customer e...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Join a team that's redefining product marketing by leading a talented group to drive innovative strategies, mentor associates, and enhance collaboration across departments, all while shaping the futur...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Engage and mentor a team of Product Marketing Associates to drive innovative marketing strategies, ensuring seamless communication between departments. Utilize insights from market research to shape p...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Lead the charge in shaping innovative product marketing strategies, mentoring a dedicated team, and driving cross-departmental collaboration to enhance product positioning and visibility in the market...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $300K *

Drive strategic technology leadership for customer engagement, overseeing multi-platform delivery across sales, service, and marketing. Collaborate with business leaders to align technology roadmaps w...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Join us to lead strategic technology initiatives that enhance Sales, Service, Marketing, and Digital Commerce experiences. Collaborate with cross-functional teams to deliver scalable, AI-enabled solut...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Reimagine technology leadership as you drive the vision for customer engagement and marketing platforms. Partner across disciplines, delivering innovative solutions that enhance customer experiences a...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.