Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Champion supply chain excellence across global manufacturing sites, optimizing materials flow and inventory management. Drive cost-saving strategies, lead SIOP processes, and ensure alignment among cr...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$174K - $272K *

Shape the future of digital transformation by leading enterprise-wide process redesign, ensuring seamless integration of product, process, and quality data across functions to achieve operational exce...

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $155K *

Oversee planning and management of engineering functions, ensuring compliance with healthcare regulations while enhancing service quality, team performance, and client relations in a high-stakes envir...

2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$90K - $120K *

Take ownership of P&L for a $10M+ residential HVAC/Plumbing OpCo, leading operations, building teams, and driving performance using data-driven metrics to achieve rigorous goals within a structured ac...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $130K *

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $155K *

Deliver impactful client relationships by strategically guiding C-level engagements, managing renewals, and driving growth through insightful proposals and effective solutions that address client pain...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Transform the electronics market by driving sales strategy, managing a skilled team, and developing innovative product offerings while ensuring profit maximization and customer satisfaction through de...

2 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$185K - $210K *

Drive revenue growth by leading a dynamic sales department, mentoring Account Executives, and shaping marketing strategies to enhance performance and client engagement across multiple locations...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Lead the charge in shaping client strategies and driving performance improvements, while mentoring a talented team in a hybrid environment. Foster strong client relationships and innovate solutions to...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead the charge in evolving digital commerce platforms, driving innovative consumer experiences and revenue growth through a multi-disciplinary team, optimizing technology with business outcomes, scal...

5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$173K - $214K *

Empower analytics-driven decision-making by leading strategic initiatives for customer performance and insights. Manage a team, collaborate cross-functionally, and drive growth through data analysis a...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Join a dynamic team as you lead operations at our service center, overseeing employee development and ensuring timely freight delivery while maintaining compliance with industry standards and safety r...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $120K *

Lead the charge in innovative communications strategy development and execution. This role requires managing high-profile client relationships, guiding a dynamic team, and driving impactful media camp...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Join our team to oversee operations, drive efficiency, and enhance service quality in the bustling Less-than-Truckload (LTL) industry, while managing a dynamic team and ensuring compliance with regula...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$108K - $184K *

Unlock potential by leading customer service operations to enhance satisfaction, drive performance, and foster a culture of improvement and collaboration across teams, ensuring a seamless and exceptio...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Join a team that excels in project management! Oversee equipment installations for new store projects, ensuring effective collaboration and communication with stakeholders for timely and quality proje...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$120K - $150K *

Lead strategic initiatives for product profitability by analyzing data, collaborating with teams, and mentoring colleagues to enhance performance in the personal Auto and Renters markets. Drive growth...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of product development for an innovative inventory intelligence platform. Lead a team to drive strategic vision, enhance AI features, and engage with dealers to deliver superior softw...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Lead a dynamic team to enhance customer service in packaging, bridging communications between customers, sales, design, and production. Drive efficiency and accuracy in project delivery within a fast...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$156K - $247K *

Optimize procurement strategies to lead North America's purchasing function, driving efficiency and supplier partnerships. Collaborate cross-functionally to deliver cost-effective solutions aligned wi...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $175K *

Lead and oversee manufacturer program operations and client relations while collaborating with executive management to enhance service delivery, drive organizational growth, and ensure effective commu...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Partner with us to lead innovative IT business systems development, ensure optimal performance, and manage a talented team of IT professionals, aligning technology solutions with strategic business ob...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $231K *

Unlock potential by leading pharmacy contract negotiations and managing key manufacturer relationships. Drive strategies for procurement and cost reduction to support business goals within a high-impa...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $231K *

Drive your career with strategic leadership in specialty trade, managing key pharmaceutical relationships and negotiating impactful contracts to enhance market access and operational efficiency in a h...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Join a team that empowers sales talent through coaching and leadership. You'll drive performance in real estate, ensuring success through training and expert knowledge of the industry, while engaging...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.