Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$220K - $245K *

Drive growth by leading the product marketing function across diverse legal customer segments, crafting tailored go-to-market strategies, and building a high-performance team that executes innovative...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$140K - $175K *

Support cross-functional teams to implement AI-driven healthcare solutions, driving project success and ensuring post-implementation ROI. You'll tackle challenges in customer engagement and enhance th...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $225K *

Lead the charge in transforming B2B service operations through innovative Salesforce solutions, optimizing case management, and enhancing customer experience while guiding a dynamic team towards effic...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Transform customer service experiences by leading the B2B Service team, optimizing Salesforce technologies, and driving automation for enhanced efficiency and satisfaction across the enterprise...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Lead the charge in transforming B2B service through Salesforce strategy, driving automation and self-service, while enhancing operational efficiency. Mentor a high-performing team to deliver measurabl...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Take ownership of B2B service platform strategy to enhance Salesforce capabilities, driving operational efficiency, automation, and superior customer experiences while leading a high-performing team i...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $225K *

Unlock innovation as a leader in B2B service transformation, driving Salesforce capabilities to enhance customer experiences and operational efficiency while managing a dynamic team committed to excel...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Engage in driving customer trust as you optimize and oversee vital incident and change communications for a dynamic SaaS environment, ensuring timely, clear product messaging and operational excellenc...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Lead customer communications operations to ensure timely, clear messaging during product updates and incidents. Engage cross-functional teams to drive process improvements and deliver exceptional cust...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in enhancing customer relationships through strategic CRM initiatives, driving acquisition, retention, and lifetime value. Collaborate cross-functionally to optimize customer experienc...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $105K *

Create strategic growth in technology retail by leading national programs and client partnerships. Drive operational excellence while developing high-performing teams to enhance client relationships a...

Mississauga, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $150K *

Join our team to drive impactful digital and traditional media strategies. Oversee execution, manage a junior team, and collaborate with experts to deliver performance-driven results and insights that...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Elevate our telecom delivery leadership by managing a multi-tower portfolio, fostering client relationships, and driving strategic initiatives. Utilize your telecom expertise to oversee complex projec...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive strategic delivery for a $55M+ telecom portfolio, leading modernization efforts and ensuring excellence across multiple engineering streams while fostering executive relationships for long-term...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Champion strategic delivery excellence across multiple telecom initiatives, fostering high-quality outcomes while managing client relationships and operational risks. Drive innovation and growth in a...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Lead the charge in shaping strategic telecom client relationships while overseeing multi-tower delivery portfolios, driving innovation in systems engineering and operational excellence. Influence tech...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Empower telecommunication transformation as you lead multi-tower delivery portfolios, influence technology direction, and enhance client relationships. Shape strategic outcomes through robust operatio...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Drive strategic delivery excellence across a $55M telecom portfolio, leading complex engineering programs while fostering client engagement and operational innovation. Elevate team performance and inf...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Engage as a strategic leader, directing a $55M+ telecom delivery portfolio while shaping technology direction and enhancing client relationships. Elevate operational excellence and drive innovation in...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Lead the charge in strategic delivery for a pivotal telecom account, managing a multimillion-dollar portfolio. Drive modernization efforts, foster executive relationships, and enhance operational exce...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Join a team that's shaping telecom delivery excellence. Lead a multi-tower portfolio, driving modernization and technology direction while collaborating with C-suite stakeholders for growth and strate...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$170K - $200K *

Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $135K *

Champion customer success by leading a high-performing team to enhance customer engagement, optimize product adoption, and drive value realization for strategic accounts, ensuring a collaborative, res...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $135K *

Lead the charge in enhancing customer success for our largest accounts. Oversee a team dedicated to driving product value through strategic engagement and metrics-driven initiatives. Cultivate trusted...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$183K - $340K *

Join a transformative leadership role to shape and operationalize a customer trust strategy that enhances data protection and regulatory compliance, while partnering with diverse teams to strengthen c...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.