Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$150K - $180K *

Transform customer success strategies to enhance client satisfaction and retention. Lead a dynamic team, driving initiatives that elevate user experience and foster growth within a fast-paced SaaS env...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $200K *

Transform client engagement by driving the marketing transformation process to enhance measurable business outcomes. Lead a team focused on delivering exceptional results through innovative strategies...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $175K *

Drive success by leading a dynamic team of Account Managers and Directors to maximize growth opportunities within strategic enterprise accounts, collaborating cross-functionally while fostering an inc...

Reposted today

  •   Less than 5 years exp.  •   Media

$130K - $160K *

Drive program success by coordinating cross-functional teams, managing reporting, and optimizing engagement strategies for a global enterprise account, ensuring alignment with client goals and employe...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in transforming partner data operations and integrations, ensuring efficient case resolution and proactive partner enablement. Drive automation, establish standards, and foster a produ...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$140K - $160K *

Shape enterprise transformation by driving high-priority initiatives, collaborating with business leaders to develop integrated plans and measurable outcomes, while ensuring sustainable practices and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Collaborate with cross-functional teams to drive high-priority initiatives, transforming ambiguous challenges into actionable plans and measurable outcomes, while ensuring alignment and accountability...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$200K - $230K *

Lead the comprehensive marketing function, driving customer growth through integrated strategies across brand, retail, digital, and lifecycle marketing, while optimizing performance and maintaining br...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $200K *

Lead the charge in driving innovation and operational excellence across cross-functional teams, optimizing project execution and financial management to ensure timely delivery of strategic initiatives...

2 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$245K - $392K *

Unlock potential by leading finance transformation initiatives that leverage AI, automation, and advanced analytics. Drive a multi-year roadmap, modernize workflows, and shape a high-performing financ...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$110K *

Elevate channel strategy and partner relationships to drive revenue growth, enhance market positioning, and ensure effective collaboration across teams, while managing negotiations and performance met...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Drive client engagement by building relationships, identifying opportunities, and managing accounts. Collaborate with internal teams to deliver tailored solutions, ensuring client satisfaction and ach...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $155K *

Shape the future of corporate communications by crafting compelling narratives that enhance brand reputation and engage stakeholders. Collaborate with leaders to elevate visibility through strategic m...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $155K *

Optimize corporate communications by crafting compelling narratives that enhance brand reputation. Collaborate with leaders to elevate visibility through media, thought leadership, and engaging conten...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Drive customer engagement by building relationships and promoting cybersecurity services. Collaborate with teams to educate clients, track outreach efforts, and enhance service adoption through effect...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $250K *

Drive impactful R&D initiatives by leading cross-squad efforts in platform modernization, security, and team development. Shape engineering practices and foster technical leadership while ensuring com...

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$200K - $250K *

Transform your career by leading cross-functional R&D initiatives that enhance platform security and modernization. Drive impactful engineering decisions while mentoring a team of Staff Engineers to a...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$119K - $160K *

Unlock potential by leading strategic insights for a major client in the ice cream sector. Drive growth through data-driven decisions, enhance client capabilities, and foster relationships that elevat...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead strategic client partnerships, driving revenue growth and team performance. Build executive relationships and define long-term vision for account success while identifying expansion opportunities...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$187K - $312K *

Drive the development of Integrated Medical Communication Plans in Oncology, leading cross-functional teams to create scientifically accurate content and innovative communication strategies for health...

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $150K *

Empower innovation by leading a skilled engineering team in media supply chain management. Drive strategic initiatives, ensure seamless production delivery, and engage with users to optimize workflows...

1 week ago

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.