Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
Sr. Director of Customer Success
$150K - $180K *
Transform customer success strategies to enhance client satisfaction and retention. Lead a dynamic team, driving initiatives that elevate user experience and foster growth within a fast-paced SaaS env...
1 week ago
$150K - $200K *
Transform client engagement by driving the marketing transformation process to enhance measurable business outcomes. Lead a team focused on delivering exceptional results through innovative strategies...
Reposted 1 week ago
Managing Director, Enterprise Accounts
$160K - $175K *
Drive success by leading a dynamic team of Account Managers and Directors to maximize growth opportunities within strategic enterprise accounts, collaborating cross-functionally while fostering an inc...
Reposted today
Program Manager, Global Strategic Accounts
$130K - $160K *
Drive program success by coordinating cross-functional teams, managing reporting, and optimizing engagement strategies for a global enterprise account, ensuring alignment with client goals and employe...
2 weeks ago
$150K - $180K *
Lead the charge in transforming partner data operations and integrations, ensuring efficient case resolution and proactive partner enablement. Drive automation, establish standards, and foster a produ...
2 weeks ago
Director, Enterprise Transformation
$140K - $160K *
Shape enterprise transformation by driving high-priority initiatives, collaborating with business leaders to develop integrated plans and measurable outcomes, while ensuring sustainable practices and...
2 weeks ago
Director, Enterprise Transformation
$140K - $160K *
Collaborate with cross-functional teams to drive high-priority initiatives, transforming ambiguous challenges into actionable plans and measurable outcomes, while ensuring alignment and accountability...
2 weeks ago
$200K - $230K *
Lead the comprehensive marketing function, driving customer growth through integrated strategies across brand, retail, digital, and lifecycle marketing, while optimizing performance and maintaining br...
Reposted 4 weeks ago
Director, Commercial Excellence & Project Management
$180K - $200K *
Lead the charge in driving innovation and operational excellence across cross-functional teams, optimizing project execution and financial management to ensure timely delivery of strategic initiatives...
2 days ago
Senior Director, Finance Transformation
$245K - $392K *
Unlock potential by leading finance transformation initiatives that leverage AI, automation, and advanced analytics. Drive a multi-year roadmap, modernize workflows, and shape a high-performing financ...
Reposted today
$110K *
Elevate channel strategy and partner relationships to drive revenue growth, enhance market positioning, and ensure effective collaboration across teams, while managing negotiations and performance met...
4 weeks ago
$100K - $120K *
Drive client engagement by building relationships, identifying opportunities, and managing accounts. Collaborate with internal teams to deliver tailored solutions, ensuring client satisfaction and ach...
3 weeks ago
$90K - $155K *
Shape the future of corporate communications by crafting compelling narratives that enhance brand reputation and engage stakeholders. Collaborate with leaders to elevate visibility through strategic m...
Yesterday
$90K - $155K *
Optimize corporate communications by crafting compelling narratives that enhance brand reputation. Collaborate with leaders to elevate visibility through media, thought leadership, and engaging conten...
Yesterday
Customer Engagement Specialist
$80K - $95K *
Drive customer engagement by building relationships and promoting cybersecurity services. Collaborate with teams to educate clients, track outreach efforts, and enhance service adoption through effect...
1 week ago
Director, Software Engineering
$200K - $250K *
Drive impactful R&D initiatives by leading cross-squad efforts in platform modernization, security, and team development. Shape engineering practices and foster technical leadership while ensuring com...
Today
Director, Software Engineering
$200K - $250K *
Transform your career by leading cross-functional R&D initiatives that enhance platform security and modernization. Drive impactful engineering decisions while mentoring a team of Staff Engineers to a...
Today
Senior Director, Consumer and Shopper Insights
$119K - $160K *
Unlock potential by leading strategic insights for a major client in the ice cream sector. Drive growth through data-driven decisions, enhance client capabilities, and foster relationships that elevat...
1 week ago
$125K - $150K *
Lead strategic client partnerships, driving revenue growth and team performance. Build executive relationships and define long-term vision for account success while identifying expansion opportunities...
2 days ago
Director, Global Content Design and Delivery, Oncology
$187K - $312K *
Drive the development of Integrated Medical Communication Plans in Oncology, leading cross-functional teams to create scientifically accurate content and innovative communication strategies for health...
6 days ago
Director, ERP/WMS Service Delivery
$150K - $180K *
Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...
2 weeks ago
Director, ERP/WMS Service Delivery
$150K - $180K *
Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...
2 weeks ago
$135K - $160K *
Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...
2 weeks ago
$140K - $150K *
Empower innovation by leading a skilled engineering team in media supply chain management. Drive strategic initiatives, ensure seamless production delivery, and engage with users to optimize workflows...
1 week ago
Director, CRM Product Management
$150K - $180K *
Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...
2 weeks ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.