Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $120K *

Join a dynamic team as a Senior Mechanical Engineer, focusing on innovative solutions for mining and port operations. Collaborate on diverse projects, enhancing performance and safety while managing e...

Calgary, ABIn-Person

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Shape innovative solutions as a Senior Mechanical Engineer, driving capital projects and enhancing mining operations. Collaborate with multidisciplinary teams to optimize systems and ensure project su...

Mississauga, ONIn-Person

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$146K - $185K *

Elevate progress at a dynamic data center by optimizing network performance, ensuring redundancy, and collaborating with teams to troubleshoot and enhance infrastructure. Bring your expertise in routi...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform product development through customer engagement, leading cross-functional teams and technical initiatives. Drive innovation and enhance reliability by managing the full lifecycle of complex...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive product development by collaborating with customers and R&D teams, managing full lifecycle activities from requirements to deployment while ensuring technical excellence and customer satisfactio...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Grow your career by leading complex analytical projects and delivering expert support for diverse consumer products. Collaborate with clients to ensure accurate results while mentoring junior team mem...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Develop advanced polymeric materials and semiconductor cleaning products through experimental design and collaboration with cross-functional teams to drive innovation and commercialization of next-gen...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $115K *

Accelerate operational excellence by driving process improvements and modernizing equipment in a dynamic CNC machining environment. Collaborate with teams to enhance quality, reduce costs, and support...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$180K - $205K *

Empower underground operations by leading geotechnical risk management and providing expert guidance on rock mechanics, ensuring safety and stability throughout the mine life cycle while collaborating...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $165K *

Lead complex mining and process engineering projects, optimizing client processes and enhancing project outcomes while mentoring teams and fostering client relationships in a collaborative environment...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Join a growing engineering team and lead our mission to deliver flawlessly constructed compliance solutions. Drive execution and quality in a fast-paced environment while shaping the technical directi...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$161K - $221K *

Optimize complex systems in the semiconductor industry by designing, integrating, and testing innovative solutions. Collaborate with cross-functional teams to ensure high-quality standards and exceed...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $165K *

Lead the design and optimization of complex systems in the semiconductor industry, collaborating with cross-functional teams to develop innovative solutions and ensure high-quality standards are met t...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $165K *

Unlock potential by designing and optimizing complex systems in the semiconductor industry. Collaborate with cross-functional teams to develop innovative solutions, ensuring high-quality standards and...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Deliver innovative solutions by leading the development and lifecycle management of fabricated products, collaborating cross-functionally to ensure safety, reliability, and manufacturability while mee...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the future of materials engineering by leading technical projects, troubleshooting processes, and optimizing material performance across manufacturing facilities...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support our engineering team by troubleshooting material issues and leading testing initiatives. Collaborate across manufacturing facilities to enhance performance and ensure the highest quality stand...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in optimizing engineering performance by spearheading process improvements, project execution, and safety initiatives while enhancing team capabilities and ensuring compliance with reg...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Join a team that's dedicated to structural design and rehabilitation, collaborating across disciplines to deliver high-quality engineering solutions. This role offers opportunities for leadership and...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $140K *

Explore innovative technology in mechanical engineering, collaborating across multidisciplinary teams to design, prototype, and refine cutting-edge equipment for defense applications, with a focus on...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $125K *

Unlock the potential of energy efficiency by leading innovative research projects. Collaborate with a dynamic team to analyze building performance, develop models, and drive market transformation in r...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Shape the future of passenger rail by leading mechanical systems integration and validation. Collaborate with suppliers and clients to ensure compliance and deliver manufacturable designs for refurbis...

Montreal, QCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Optimize manufacturing systems for avionics hardware, enhancing production efficiency and scalability. Collaborate cross-functionally to translate data into actionable insights, ensuring smooth transi...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Champion engineering excellence by guiding payload and countermeasure development. As a trusted advisor, you'll evaluate designs, oversee milestones, and ensure cross-organization collaboration for ti...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Drive capital and continuous improvement projects, enhancing safety and productivity. Collaborate with cross-functional teams to manage engineering solutions from concept to startup, ensuring complian...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.