Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$120K - $145K *

Partner with us to drive innovative mechanical design solutions for Navy missile systems. Leverage your expertise in complex programs to lead design analysis and collaborate with diverse teams, ensuri...

Indiana, USRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$83K *

Join a team that's shaping the future of mechanical engineering in data centers. Collaborate on design, construction, and commissioning while developing AI tools to enhance efficiency. This role offer...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $117K *

Unlock potential by leveraging your expertise in structural engineering to ensure the integrity and safety of marine vessels. Collaborate with a dynamic team to support critical naval operations and e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $137K *

Innovate across capital projects and chemical operations, delivering practical mechanical engineering solutions while collaborating with multidisciplinary teams to ensure effective project execution a...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Champion the lifecycle sustainment of hypersonic weapons systems, ensuring operational readiness and technical integrity. Collaborate with cross-functional teams to align engineering solutions with fl...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $155K *

Shape project success by leading engineering efforts, managing budgets, and ensuring compliance with industry standards. Collaborate with teams to deliver high-quality results on time and within scope...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$78K - $127K *

Join a team that's shaping the future of environmental infrastructure by designing innovative process mechanical systems for water and wastewater treatment projects across diverse industries...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $155K *

Join a team that's redefining energy solutions by designing innovative fluid and power systems. As a Process Engineer, you'll drive the development and optimization of cutting-edge technologies in a f...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Engage with our dynamic engineering team as you design and model innovative refrigerant and water piping systems using Solidworks, ensuring precision in product documentation and lifecycle management...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $154K *

Lead the charge in high-quality process design for complex industrial projects, collaborating across disciplines to ensure effective delivery from concept to detail, while driving execution in a dynam...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Contribute to the design and analysis of vital water infrastructure projects, ensuring compliance and quality. Lead multidisciplinary teams, mentor junior engineers, and engage with clients to deliver...

Rancho Cordova, CARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the design and analysis of water infrastructure projects, ensuring compliance and innovation. Collaborate with multidisciplinary teams to deliver sustainable solutions that enhance community serv...

Oakland, CARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Engage in the design and analysis of vital water infrastructure projects. Lead multidisciplinary teams to deliver innovative solutions, ensuring compliance and quality while mentoring junior engineers...

Riverside, CARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Empower communities by leading innovative water infrastructure projects. As a Senior Structural Engineer, you'll design and analyze critical facilities, mentor junior engineers, and ensure compliance...

San Diego, CARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$104K - $134K *

Unlock potential by driving innovative mechanical designs for mission-critical facilities. Collaborate with multidisciplinary teams, execute complex projects, and enhance mechanical design expertise i...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Help us drive procurement excellence by leveraging your mechanical engineering expertise to support strategic sourcing and supplier management for defense programs, ensuring quality and cost-effective...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead strategic procurement initiatives by leveraging mechanical engineering expertise to optimize sourcing, negotiate contracts, and manage supplier relationships for defense programs, ensuring qualit...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of passenger rail by leading mechanical systems integration and validation. Collaborate with suppliers and clients to ensure compliance and deliver manufacturable designs for refurbis...

Montreal, QCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Lead the charge in designing innovative water infrastructure solutions. Collaborate with multidisciplinary teams to enhance community services through resilient engineering practices, ensuring complia...

Walnut Creek, CARemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Shape the future of water infrastructure by leading innovative design and analysis for critical facilities. Collaborate with multidisciplinary teams to deliver resilient solutions that enhance communi...

Santa Clara, CARemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engage in a dynamic role overseeing large projects and teams, ensuring successful delivery through effective stakeholder coordination and project management. Contribute to innovative power delivery so...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $170K *

Engineer innovative mechanical solutions for DOJ/BOP facilities, providing expert analysis and support for HVAC systems. Collaborate with stakeholders to enhance decision-making through technical docu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$111K - $150K *

Join a team that's advancing renewable energy solutions through expert power system analysis. Lead complex studies, collaborate with cross-functional teams, and drive innovative engineering practices...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive innovative structural design solutions for utility projects, ensuring quality and compliance. Collaborate with multidisciplinary teams while mentoring junior engineers in a fast-paced environmen...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$118K - $180K *

Join a team that's redefining nuclear power engineering by designing innovative systems and leading projects that enhance plant operations and safety. Collaborate with clients and drive impactful modi...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.