Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$150K - $180K *

Unlock your potential by leading commercial analytics initiatives in the pharmaceutical sector. Drive strategic decision-making through actionable insights derived from complex healthcare data, while...

Today

  •   5 - 7 years exp.  •   Information Technology

$460K - $500K+*

Join a dynamic team as a strategic finance leader, overseeing FP&A for Film. Collaborate with leadership to shape financial strategies, drive alignment, and enhance reporting processes while managing...

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$200K - $371K *

Elevate marketing strategies by leading a dynamic team focused on HCP engagement in Hemophilia. Drive innovative campaigns, optimize customer experiences, and shape impactful marketing initiatives to...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $130K *

Join a dynamic team as a Sr. Business Analyst, driving risk management goals and enhancing data-driven decision-making in the financial sector. Collaborate with stakeholders to optimize processes and...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $130K *

Join a dynamic team as a Sr. Business Analyst, driving risk management goals through collaboration and technology. Leverage your expertise to enhance processes and support data-driven decisions in a f...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $130K *

Optimize risk management strategies by collaborating with stakeholders to enhance GRC technology use, drive data-driven decisions, and support operational excellence in a dynamic financial environment...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $130K *

Accelerate your career as a Sr. Business Analyst, driving risk management goals and collaborating with stakeholders to enhance organizational processes. Leverage your analytical skills to support data...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $130K *

Join a team that's dedicated to enhancing risk management through innovative solutions. As a Sr. Business Analyst, you'll collaborate with stakeholders to drive data-driven decisions and optimize gove...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $130K *

Innovate within a dynamic team as a Sr. Business Analyst, driving risk management goals and enhancing data-driven decision-making across the organization. Collaborate with stakeholders to optimize pro...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $130K *

Join a dynamic team as a Sr. Business Analyst, driving risk management goals through collaboration and technology. Leverage your expertise to enhance processes and support data-driven decisions in a f...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Shape and execute a comprehensive communications strategy to enhance industry credibility, foster local acceptance, and attract talent, while managing media relations and community engagement in a dyn...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $332K *

Champion a transformative loyalty marketing strategy, driving engagement and partnerships to elevate customer experiences and establish a leading brand presence in the telecommunications industry...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$190K - $332K *

Lead the charge in transforming customer loyalty through innovative marketing strategies, partnerships, and experiences that elevate brand engagement and retention, while driving measurable impact acr...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$99K - $112K *

Join us to lead a dynamic team in delivering impactful insights and analytics for clients. Drive strategic initiatives, enhance client relationships, and ensure excellence in service delivery while fo...

5 days ago

  •   5 - 7 years exp.  •   Media

$96K - $155K *

Shape marketing strategies by leveraging data insights to optimize targeting for acquisition, growth, and engagement campaigns. Collaborate with cross-functional teams to transform complex analytics i...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$96K - $155K *

Drive data-driven marketing strategies by leveraging advanced analytics to enhance audience targeting, optimize campaigns, and deliver impactful customer insights. Collaborate with cross-functional te...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$71K - $125K *

Unlock potential by leading integrated research and analytics projects, advising clients with strategic insights, and managing cross-functional teams to deliver high-quality results in communications...

5 days ago

  •   5 - 7 years exp.  •   Media

$71K - $125K *

Lead the execution of integrated research and analytics projects, advising clients with strategic insights derived from data. Cultivate client relationships while managing project timelines and mentor...

5 days ago

  •   5 - 7 years exp.  •   Media

$90K - $127K *

Transform customer logistics by leveraging data and automation to enhance service, streamline operations, and drive strategic improvements across supply chain management. Collaborate cross-functionall...

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $127K *

Join a team that's driving operational excellence in customer logistics. Leverage data and AI tools to enhance service, solve complex problems, and improve decision-making while collaborating across f...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$144K - $178K *

Champion operational excellence by enhancing GTM strategy, transforming insights into measurable actions while enabling cross-functional collaboration to drive revenue growth in a fast-paced environme...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$160K - $200K *

Lead the charge in designing and implementing scalable data solutions, orchestrating pipelines, and supporting advanced analytics in cloud environments. Collaborate with teams to deliver robust data a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$210K - $260K *

Elevate your career by leading strategic initiatives in enterprise AI and digital collaboration. Drive innovation, optimize user experiences, and manage high-performing teams to enhance technology ado...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$210K - $260K *

Drive strategic leadership in enterprise AI and digital collaboration, overseeing implementation and optimization of platforms like Microsoft 365. Lead teams to enhance user experience and maximize te...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$210K - $260K *

Drive strategic leadership in enterprise AI and digital collaboration, enhancing user experience and optimizing technology investments. Lead teams to implement and govern innovative solutions that tra...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.