Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$136K - $160K *

Shape the future of project management by leading a dynamic team to deliver comprehensive real estate solutions, ensuring client satisfaction and operational excellence across diverse projects and bud...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$146K - $157K *

Transform client relationships through strategic operations and governance. Collaborate across teams to enhance service delivery, manage complex projects, and drive innovation in a fast-paced environm...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$146K - $157K *

Drive client success by managing complex relationships and operations, ensuring seamless coordination across teams. Leverage data fluency and strategic insights to enhance service delivery and client...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$146K - $157K *

Drive success by managing complex client relationships, coordinating operations, and enhancing service delivery. Collaborate across teams to ensure strategic alignment and operational excellence in a...

3 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$146K - $157K *

Drive client success by managing complex relationships and operations. Collaborate across teams to enhance service delivery, optimize processes, and ensure client satisfaction in a fast-paced environm...

3 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Pioneer client retention strategies that deepen relationships and enhance loyalty. Lead cross-functional teams driving CRM and lifecycle marketing programs to maximize client lifetime value and ensure...

Woodbridge, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of client retention by leading strategies that deepen relations, enhance loyalty, and improve lifetime value while overseeing CRM, lifecycle marketing, and a premier loyalty program w...

Vaughan, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Elevate your career by driving strategic initiatives and operational excellence within Capital Markets. Lead AI enablement, governance processes, and enhance business growth through data-driven insigh...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$129K - $207K *

Shape the future of healthcare marketing by leading insights-driven strategies, collaborating across teams to enhance brand experiences, and driving impactful customer engagement through comprehensive...

6 days ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Join a team that's driving strategic business development initiatives to enhance client growth and retention. Lead a high-performing team, collaborate across functions, and implement innovative strate...

4 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$160K - $190K *

Elevate operational excellence by leading business execution and governance initiatives. Drive strategic alignment across teams to enhance resilience, compliance, and performance in a complex financia...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $152K *

Drive strategic workforce initiatives by leading cross-functional teams, aligning education with economic opportunities, and advising leadership on workforce trends to enhance community success and in...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $170K *

Reimagine advertising strategies as you lead innovative campaigns, drive revenue growth, and enhance brand partnerships in the dynamic Creator Economy. Collaborate across teams to deliver compelling...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $170K *

Inspire growth by leading strategic ad sales marketing initiatives, driving revenue through innovative creator partnerships and compelling brand solutions. Collaborate cross-functionally to execute im...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Accelerate regional commercialization of innovative cell therapies by leading strategic initiatives, enhancing customer engagement, and ensuring optimal patient access while collaborating cross-functi...

Florida, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join us to lead the regional commercialization strategy for a groundbreaking cell therapy. Drive customer engagement, enhance patient access, and collaborate cross-functionally to maximize product ado...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead innovative video and virtual event production, driving executive communications and enhancing collaboration across teams. Oversee all aspects from planning to delivery, ensuring high-quality outc...

Today

  •   8 - 10 years exp.  •   Healthcare

$134K - $269K *

Drive growth and innovation in Epic EHR services by leading national strategies, building client relationships, and mentoring teams to deliver high-quality healthcare IT solutions across advisory, imp...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$197K - $313K *

Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to enhancing patient experiences in neuroscience. Collaborate with cross-functional partners to implement strategies that support therapy adherence and drive awareness, en...

5 days ago

  •   Less than 5 years exp.  •   Media

$341K - $427K *

Lead the charge in transforming enterprise sales by managing a high-performing team of Account Executives, driving growth through strategic deals, and utilizing AI to exceed targets across diverse ind...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $200K *

Architect a global BI strategy to transform enterprise data into trusted reporting solutions. Lead cross-functional teams, establish standards, and drive innovation in analytics to enhance decision-ma...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$211K - $290K *

Lead the charge in shaping AI software development strategies and teams. Drive innovation and delivery of AI-enabled solutions while building a high-performing organization that enhances client servic...

3 days ago

  •   11 - 15 years exp.  •   Legal & Accounting

$211K - $290K *

Lead the charge in building a high-performing AI software development team, defining strategy and architecture for AI-enabled solutions, and delivering innovative products that enhance client services...

3 days ago

  •   11 - 15 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.