Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Lead the charge in scientific project management, integrating complex Earth system modeling efforts across teams to ensure successful execution, risk management, and deliverable tracking in a dynamic...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join our dynamic team as we enhance client relations, driving seamless support and proactive solutions. Collaborate across functions to elevate user experience and product knowledge while mentoring ju...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's driving innovation in global projects, focusing on the full life cycle of Manufacturing Execution Systems (MES) implementation and upgrades, particularly in the Life Science sector...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$138K - $165K *

Lead a dynamic IT Operations team, ensuring seamless service delivery across multiple offices. Drive innovation through AI and automation while managing IT engineers and building a robust IT Service D...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$113K - $237K *

Lead the charge in designing and implementing enterprise Apple mobility solutions, ensuring secure and scalable management of macOS and iOS devices while collaborating with cross-functional teams to o...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Lead a multidisciplinary team to enhance DoD medical product development, driving strategic decisions and managing risk while collaborating with government and industry partners to improve Warfighter...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $115K *

Optimize administrative and operational functions to ensure seamless division support, manage documentation, and enhance laboratory security while preparing for future finance responsibilities in a dy...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Advance your career by managing and optimizing enterprise network infrastructure, ensuring security and performance across corporate and branch locations while collaborating with stakeholders to imple...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $120K *

Reimagine project management by leading innovative initiatives that align with business goals. Collaborate with cross-functional teams to drive success, manage resources, and implement best practices...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$64K - $113K *

Join a team that's dedicated to enhancing end-user computing experiences by providing Tier 2 support, troubleshooting technical issues, and improving service processes across diverse environments whil...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$64K - $113K *

Optimize end-user computing support by resolving escalated incidents, managing devices, and enhancing user experience across diverse environments. Collaborate with technical teams to improve processes...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$134K - $269K *

Contribute to transformative organizational change as a trusted advisor, guiding large-scale initiatives to enhance business outcomes and drive growth through effective change management strategies an...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$134K - $269K *

Advance organizational transformation initiatives by leading change management efforts. Drive client engagement, strategy alignment, and adoption to ensure sustainable business outcomes while mentorin...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$134K - $269K *

Shape your career by leading transformative change initiatives, advising executives, and driving sustainable outcomes in a collaborative consulting environment focused on enterprise performance and gr...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $189K *

Manage and secure Windows-based infrastructure, ensuring compliance and operational resilience. Collaborate with cybersecurity teams to implement hardening and identity management solutions that prote...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$169K - $228K *

Lead the charge in enhancing enterprise support by managing technical teams, driving process improvements, and fostering customer relationships to deliver exceptional service and solutions across dive...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Elevate operational efficiency by managing the Electrical Install Division, ensuring project safety, quality, and timely execution while optimizing staffing and profitability across multiple projects...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive project success by managing technical requirements, coordinating tasks, and fostering effective communication across teams in a dynamic, mission-driven environment...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$97K - $161K *

Empower seamless information sharing by aligning processes and technology, driving knowledge management initiatives, and optimizing data flow across organizations for high-priority analytic production...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Support critical IT infrastructure by managing Active Directory and Windows Server environments, while also administering Acumatica ERP. Collaborate with teams to enhance security, streamline operatio...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Drive the strategy and modernization of digital workplace solutions, enhancing collaboration and knowledge management across a diverse, global workforce. Lead a team to implement AI tools and ensure a...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead and coordinate transition activities for a large-scale government technology initiative, ensuring operational continuity and effective knowledge transfer between vendors and stakeholders througho...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in optimizing manufacturing operations, ensuring excellence in production, quality, and cost management. Collaborate with cross-functional teams to drive efficiency and meet customer c...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$79K - $106K *

Join a team that's dedicated to providing exceptional technical support, managing complex customer issues, and collaborating with engineering teams to enhance product efficiency and compliance in a dy...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.