Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$113K - $158K *

Design and optimize Workday solutions to enhance HR technology initiatives. Collaborate with stakeholders to translate business needs into effective strategies, driving projects from concept to delive...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $137K *

Drive operational excellence by managing a diverse team in cloud infrastructure, ensuring efficient data center operations, mentoring staff, and implementing innovative solutions to enhance performanc...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Lead the digital sales tools strategy, driving transformation and productivity through AI. Oversee critical platforms, manage a high-performing team, and deliver actionable insights to enhance sales p...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $115K *

Advance your career by providing essential IT support for manufacturing operations, ensuring seamless functionality of hardware, software, and network systems while collaborating with corporate IT to...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $140K *

Drive key Navy programs by managing resources, schedules, and budgets for successful technology initiatives. Collaborate with teams to assess risks, develop processes, and ensure the completion of tec...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to delivering exceptional IT support and service enhancements. Leverage your expertise in end-user computing to troubleshoot, resolve issues, and optimize IT service deliv...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Lead and oversee the delivery of complex technical projects, ensuring timely execution, stakeholder coordination, and alignment with business goals. Foster collaboration across teams to drive innovati...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $106K *

Support our team by resolving complex technical issues and customer escalations. Collaborate with cross-functional teams to enhance service quality and ensure compliance during the ES 1.1x upgrade, dr...

Texas, USRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$100K *

Drive the successful delivery of enterprise-scale technology projects, overseeing planning, execution, and adoption. Collaborate with cross-functional teams to ensure timely, budget-friendly implement...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Drive growth operations by managing a hybrid team, streamlining processes, and implementing tech solutions to enhance decision-making and accelerate business development efforts across the organizatio...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Champion the delivery of utility infrastructure for data centers, ensuring projects are completed on time and within budget. Collaborate with diverse stakeholders to manage construction and optimize p...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Manage high-performing end-user services to ensure responsive, secure support for workplace technology, driving operational excellence and team development while overseeing compliance and continuous i...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$84K - $105K *

Elevate your career by managing a diverse portfolio of facilities, ensuring operational excellence and client satisfaction while driving financial performance and fostering strong relationships with s...

Milton, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform facility management by ensuring operational excellence and client satisfaction across a diverse portfolio. Lead financial performance, oversee maintenance, and foster strong relationships wi...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Champion the management and operational performance of multiple facilities, ensuring cost-effective, safe, and efficient operations while fostering strong client relationships and delivering exception...

Orillia, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Unlock potential by managing a diverse portfolio of facilities, ensuring operational excellence, financial performance, and exceptional client relationships while leading a team to deliver top-tier se...

Oshawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Elevate facility management by ensuring operational excellence, financial performance, and client satisfaction across a diverse portfolio. Collaborate with teams to deliver high-quality service and ma...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Accelerate progress at our facilities management operation, overseeing financial and operational performance. Build strong client relationships and manage a diverse portfolio to provide top-tier servi...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Oversee the management and operational performance of client facilities, ensuring efficient and cost-effective services while maintaining compliance with safety standards and contractual agreements. B...

Calgary, ABIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion operational excellence by driving performance, mentoring talent, and ensuring service delivery across strategic accounts, balancing hands-on management with strategic initiatives for impactfu...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$81K - $92K *

Elevate technology management across campus by ensuring seamless functionality, training staff, and integrating new equipment. Collaborate with various departments to enhance classroom experiences and...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Deliver complex IT projects by leading cross-functional teams, ensuring alignment with strategic goals, and utilizing Agile and Waterfall methodologies. Drive project success from planning to implemen...

Chalk River, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$88K - $105K *

Shape the future of IT service delivery by coordinating cross-functional teams, translating strategic goals into actionable plans, and ensuring alignment with business priorities. Drive successful pro...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Drive successful IT service delivery by coordinating multidisciplinary teams, translating strategic goals into actionable plans, and ensuring alignment with business priorities. Foster collaboration a...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Pioneer IT service delivery excellence by coordinating multidisciplinary teams, translating strategic goals into actionable plans, and ensuring alignment with business priorities for successful techno...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.