Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$176K - $208K *

Drive digital transformation by leading the migration from Microsoft 365 to Google Workspace. You'll architect solutions, manage data pipelines, and ensure seamless transitions while minimizing downti...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$176K - $208K *

Lead the charge in transforming our digital landscape by migrating from Microsoft 365 to Google Workspace. You'll architect, execute, and support a seamless transition, ensuring data integrity and min...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$176K - $208K *

Lead the charge in migrating our workforce from Microsoft 365 to Google Workspace. You'll design, execute, and manage the transition, ensuring zero data loss and minimal downtime while enhancing our c...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$176K - $208K *

Lead the digital transformation by migrating workforce data and infrastructure from Microsoft 365 to Google Workspace. Ensure seamless execution, minimal downtime, and zero data loss while managing te...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $104K *

Pioneer the digital transformation by leading the migration from Microsoft 365 to Google Workspace. You will architect, execute, and optimize the transition, ensuring minimal downtime and zero data lo...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$176K - $208K *

Champion digital transformation by leading the migration from Microsoft 365 to Google Workspace. Leverage your expertise in cloud systems and data management to ensure a seamless transition with zero...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $105K *

Elevate customer satisfaction as a Technical Support Manager, leading a team to resolve complex equipment issues. Drive continuous improvement initiatives while collaborating with cross-functional tea...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock customer success by leading technical support initiatives, enhancing operational efficiency, and driving continuous improvement in industrial equipment solutions. Collaborate with cross-functio...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Transform technology operations as the first dedicated IT leader, optimizing infrastructure and vendor partnerships across a newly integrated service company. Drive strategic initiatives and ensure go...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$108K - $130K *

Manage and optimize IT systems, ensuring reliability and performance. Provide support for troubleshooting, maintenance, and compliance, while coordinating with security teams to enhance system operati...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Drive customer success by managing relationships post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery process. Grow into a le...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to drive customer success post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery function. Your role will shape the fut...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Lead the charge in delivering critical technology projects, driving initiatives from planning to production support while managing teams and stakeholders effectively. Foster collaboration and ensure p...

Mississauga, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Empower customer relationships by identifying opportunities and delivering tailored solutions. Engage face-to-face with clients, leveraging your sales expertise to drive business growth and enhance sa...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a team that's driving revenue growth through strategic relationships and sales of IT products. Manage the full sales cycle while collaborating with internal teams to tailor solutions for large en...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate operations by managing a dynamic distribution center, ensuring excellence in inbound, warehouse, outbound, and transportation functions while fostering a safe, productive environment for assoc...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Pioneer innovative solutions as a Senior Manager in Deployed Engineering, leading hands-on deployments and building a high-performing team. Collaborate closely with customers and internal teams to dri...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by leading a dynamic team in deploying innovative AI solutions for top audit firms. Engage directly with clients while building production code and shaping the future of audit te...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $217K *

Transform service desk operations by leading Tier I support, managing incidents, and driving process improvements. Collaborate with stakeholders to enhance service delivery and ensure compliance with...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Take ownership of advanced technical support for enterprise end-user computing, ensuring high-quality service and operational excellence. Collaborate globally to resolve complex issues and enhance use...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion the implementation and support of Document Management platforms while leading a dynamic team to enhance operational efficiency and drive strategic initiatives across projects, client engageme...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Champion seamless communication services by leading unified communications strategy and execution. Oversee a team to enhance platforms like Microsoft Teams and Cisco CUCM, driving migrations to cloud...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Deliver comprehensive configuration management for a federal client's analytics platform. Lead CI/CD pipeline operations, manage container deployments, and ensure secure integration with compliance st...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $125K *

Transform your career by managing and elevating a world-class photography collection. Oversee strategic collections management, enhance public access, and lead a dedicated team to connect diverse audi...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$136K - $225K *

Unlock potential by leading complex delivery initiatives that drive Agile transformation and enhance program governance across technology and business teams, ensuring alignment with strategic objectiv...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.