Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $85K *

Unlock potential by delivering proactive technical support for global SaaS and cloud clients. Collaborate with cross-functional teams to troubleshoot incidents, enhance platform expertise, and lead by...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$70K - $110K *

Join a team that's dedicated to providing hands-on IT support, managing day-to-day operations, and enhancing cybersecurity measures in a fast-paced aerospace environment. Collaborate closely with coll...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $84K *

Join our team to provide Tier 1 and 2 IT support, troubleshoot issues, and enhance user satisfaction. Collaborate with colleagues to maintain systems, improve processes, and deliver exceptional servic...

Princeton, BCIn-Person

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Transform data management and analysis for operational efficiency, ensuring data integrity and usability. Collaborate with stakeholders to support decision-making and enhance reporting processes acros...

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$146K - $189K *

Transform customer experiences by evaluating digital journeys, identifying gaps, and driving improvements. Collaborate cross-functionally to enhance usability and ensure quality standards are met acro...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Shape the future of security delivery by leading cross-functional teams to execute large-scale security programs. Drive strategic initiatives, enhance operational efficiency, and foster collaboration...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to lead and enhance security program delivery across multiple domains. Drive strategic initiatives, manage cross-functional partnerships, and foster a culture of operational excell...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead and innovate security program delivery, overseeing multiple teams to ensure effective execution of security initiatives, risk management, and cross-functional collaboration, while driving strateg...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Empower security initiatives by leading a team of managers to drive strategic security program delivery, ensuring alignment across engineering, legal, and operations while enhancing risk management an...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Drive the execution of comprehensive security programs, overseeing multiple teams to enhance vulnerability management, incident response, and cross-functional partnerships, while aligning with strateg...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead live productions and ensure flawless execution across broadcasts, events, and recordings. Collaborate with teams to enhance technical operations, mentoring staff while exceeding client expectatio...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Lead the charge in managing medium-to-large projects, ensuring they meet business objectives, timelines, and quality standards while delivering impactful results in a dynamic environment...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Elevate operational excellence by managing the customer service backbone, ensuring seamless Quote-to-Cash processes, and driving efficiency across Sales, Finance, and Customer Success in a fast-scalin...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's shaping product strategies and driving enhancements while delivering exceptional results. Collaborate with stakeholders, lead initiatives, and optimize performance in a dynamic envi...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $100K *

Drive technology adoption and enhance user experience by promoting modern solutions. Collaborate with IT and users to create effective standards, empowering seamless communication and collaboration wi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $100K *

Shape the future of workplace technology by promoting innovative solutions, enhancing communication and collaboration. Empower employees through strategic technology tools and best practices across th...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $100K *

Unlock potential by driving technology adoption for enhanced collaboration and communication. Partner with internal teams to provide innovative solutions, empower users, and lead governance within Mic...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's bridging business needs and technology solutions. As a key advisor, you'll influence strategy for top managed service customers, ensuring a supportable infrastructure and governance...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform the integration landscape by designing and delivering robust Workday solutions. Collaborate with cross-functional teams to create reliable, API-driven integrations that enhance business proc...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$88K - $105K *

Join a dynamic team as a Workday Solutions Engineer, bridging enterprise HR/finance platforms with innovative integration solutions. Collaborate with stakeholders to design and deliver robust, API-dri...

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$79K - $132K *

Manage and execute Integrated Logistics Support strategies, overseeing spares provisioning and technical documentation while leading a team to ensure optimal performance and risk mitigation across all...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K *

Transform project delivery by managing cross-functional IT initiatives while collaborating with stakeholders. Utilize your expertise in Agile and Waterfall to oversee project stages from inception to...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$90K - $117K *

Help us drive revenue growth by managing product portfolios, developing marketing strategies, and collaborating with partners to enhance product offerings. Your expertise will shape our approach to ma...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive the health and security of our Active Directory environment while collaborating across IT teams. As a Systems Administrator, you'll ensure optimal performance, implement best practices, and supp...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform IT support operations by leading a team in delivering Tier 2 solutions, training staff, and enhancing communication between management and personnel. Drive efficiency and ensure high-quality...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.