Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $120K *

Champion facility operations by leading a diverse team to ensure safe, efficient management of multi-building infrastructure, including HVAC and maintenance services, while fostering strong customer r...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$94K - $138K *

Champion the delivery of secure, client-centered application services, leading a team to enhance enterprise systems and support academic and administrative needs while aligning with institutional prio...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$94K - $138K *

Lead the charge in enhancing enterprise application services, ensuring secure, reliable, and client-centered solutions. Collaborate across teams to align technology with institutional priorities and d...

New Westminster, BCRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $215K *

Join the charge in shaping robust web infrastructure as a Mid-Level Systems Administrator, where you'll manage Linux servers and AWS, troubleshoot applications, and collaborate across teams to ensure...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $182K *

Lead the charge in optimizing business operations through process improvement, project management, and data analysis. Collaborate with cross-functional teams to enhance performance and drive impactful...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support operational excellence by monitoring enterprise network infrastructure, ensuring service health, and delivering timely reports. Collaborate with technical teams to address incidents and enhanc...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$88K - $105K *

Advance mission success by leading IT project execution and service delivery. Collaborate with cross-functional teams to ensure compliance and effective resource integration, while serving as the prim...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $140K *

Join a team that's dedicated to enhancing knowledge management and process improvement across procurement systems. Collaborate with experts to streamline operations, develop training materials, and dr...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$89K - $111K *

Manage and lead a dynamic distribution center, driving operational excellence and team performance across multiple shifts while fostering a culture of continuous improvement and employee engagement...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion the growth and strategy of the SMB PC business across North America, driving revenue and market share while leading cross-functional teams to deliver impactful business outcomes in a dynamic...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$79K - $105K *

Shape the future of service delivery by leading a dynamic service desk team, optimizing operations for utilities clients, and enhancing user experiences through effective incident management and proce...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform the Microsoft 365 ecosystem by leading strategic initiatives, enhancing platform reliability, and driving operational excellence through innovative solutions and cross-functional collaborati...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Drive strategic leadership for the Microsoft 365 ecosystem, coordinating platform roadmaps, governance, and cross-functional initiatives to enhance operational efficiency and service reliability acros...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Join a team that's redefining enterprise infrastructure by leading the Microsoft 365 ecosystem, enhancing platform reliability, and driving cross-functional initiatives to optimize performance and ope...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Elevate enterprise infrastructure by leading Microsoft 365 initiatives, ensuring optimal performance, governance, and cross-functional collaboration to enhance digital services and operational continu...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a dynamic team to lead and optimize the Microsoft 365 ecosystem, driving strategic initiatives and ensuring operational excellence across cloud and on-premise environments for enhanced business p...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Engineer the future of enterprise infrastructure by leading Microsoft 365 initiatives. Drive platform governance, enhance service ownership, and optimize operational efficiency across cloud and on-pre...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K - $100K *

Champion the Microsoft 365 ecosystem by leading strategic initiatives, enhancing platform governance, and driving cross-functional collaboration to ensure operational excellence and service reliabilit...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $110K *

Engage in strategic leadership of the Microsoft 365 ecosystem, driving platform governance, service ownership, and cross-functional initiatives to enhance operational efficiency and support digital tr...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive strategic leadership in the Microsoft 365 ecosystem, coordinating platform roadmaps, governance, and cross-functional initiatives to enhance operational efficiency and service reliability across...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Transform the Microsoft 365 ecosystem by leading strategic initiatives, enhancing platform governance, and driving operational excellence across cloud and on-premise environments to ensure seamless se...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$146K - $190K *

Lead the charge in transforming business workflows through AI-driven operations. Collaborate with cross-functional teams to deploy autonomous agents, ensuring alignment and driving measurable impact a...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $175K *

Drive program success by managing project planning, budgeting, and stakeholder communication. Oversee risk management and ensure alignment with program goals while fostering strong team collaboration...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$108K - $130K *

Architect robust IT infrastructure solutions to support a high-volume manufacturing site. Lead incident management, collaborate with teams, and ensure compliance while maintaining system stability and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K *

Empower the growth of a multi-cloud practice by leading strategic initiatives, driving team performance, and enhancing client relationships in Azure, Microsoft 365, and AWS environments. Shape the fut...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.