Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$140K - $189K *

Join a team that's dedicated to enhancing service delivery across VA platforms, focusing on operational leadership, compliance, and continuous improvement to ensure mission-critical hosting services r...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading regional field services operations, enhancing customer relationships, managing workforce capacity, and driving performance improvements while ensuring exceptional service d...

Today

  •   11 - 15 years exp.  •   Media

$110K - $130K *

Lead regional field services operations, ensuring exceptional service delivery, managing workforce capacity, and driving performance improvements while fostering strong customer relationships and empl...

Today

  •   11 - 15 years exp.  •   Media

$128K - $173K *

Elevate your career as a Service Delivery Manager, overseeing 140+ tech resources and multiple data center services. Drive client engagements, manage projects, and ensure cloud-based service delivery...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $120K *

Optimize Microsoft 365 productivity and collaboration tools, providing expert support, training, and solutions to enhance user experience and organizational efficiency. Collaborate with teams to drive...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Join a team that's dedicated to delivering exceptional IT support by troubleshooting complex technical issues and enhancing service desk operations for a seamless user experience across the organizati...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Advance IT operations by supporting strategic planning and management, ensuring compliance and operational readiness of cybersecurity systems, while mentoring teams to exceed performance standards and...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to optimizing IT systems and enhancing performance across enterprise environments. You'll tackle advanced troubleshooting and system monitoring, ensuring reliable operatio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead and manage FOIA Processing Support Services, ensuring compliance, quality, and timely delivery. Oversee operations, staff performance, and maintain communication with government representatives t...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$88K - $105K *

Join a team that leads and manages complex low voltage security projects from planning to execution while ensuring high standards of quality and client satisfaction in a dynamic environment...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Drive project success by coordinating planning, execution, and delivery across complex IT programs. Lead cross-functional teams, manage risks, and ensure alignment with federal standards while deliver...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Manage and oversee complex IT project delivery, ensuring alignment with federal standards and organizational processes. Lead cross-functional teams, monitor performance, and facilitate Agile ceremonie...

Arlington, VARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Manage stable IT operations and support infrastructure, ensuring data security and compliance. Provide hands-on end-user support while coordinating with global teams on projects and outages, maintaini...

Today

  •   Less than 5 years exp.  •   Technical Services

$110K - $165K *

Join a team that's shaping cloud delivery excellence by orchestrating multiple projects, mentoring top talent, and ensuring strategic client engagement for this dynamic leadership role. Drive effectiv...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Champion a high-performing support operations team, ensuring exceptional customer service and efficient processes. Lead incident management, oversee technical engineers, and drive continuous improveme...

Dallas, TXRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in optimizing support operations, managing a skilled team to ensure exceptional customer service and adherence to SLAs. Drive process improvements and foster a collaborative environmen...

Today

  •   Less than 5 years exp.  •   Information Technology

$120K - $148K *

Transform project management by collaborating across teams to deliver integrated rack systems that meet customer needs, ensuring timely execution and resource management for successful solutions in a...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $126K *

Manage and enhance a secure multi-platform IT environment for critical national security missions. Collaborate with diverse teams to address challenges, implement solutions, and ensure reliable cybers...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $125K *

Transform your career by joining a dynamic team focused on video installations. Collaborate with IT professionals to deliver high-quality setups, ensuring seamless connectivity and support for diverse...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Serve as a strategic leader in facilities management, overseeing operations, ensuring compliance, and driving innovation across multiple sites. Lead teams to achieve safety, financial, and service exc...

Edmonton, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $155K *

Lead the charge in executing complex, mission-critical projects while mentoring field leaders and ensuring client satisfaction. Manage risks, sequencing, and quality control to deliver reliable result...

Today

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Lead complex, multi-million-dollar projects, ensuring timely delivery and budget adherence while collaborating with diverse teams and clients to overcome challenges and drive innovative solutions...

Ottawa, ONIn-Person

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Shape the future of complex projects by leading multi-million-dollar initiatives from inception to completion, ensuring timely delivery, budget adherence, and stakeholder satisfaction while fostering...

Vaughan, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$118K - $128K *

Drive program success by leading planning, execution, and coordination within the Fire Control organization, integrating Earned Value Management and stakeholder collaboration to achieve objectives and...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $165K *

Lead and innovate IT Support operations, shaping user experiences and team culture while managing Microsoft 365 and identity platforms. Drive strategic initiatives, optimize processes, and ensure serv...

Today

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.