Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
$352K - $473K *
Unlock potential by leading transformative strategies for Cloud Success, enhancing operations, analytics, and communication across a global organization. Drive alignment and scalability while influenc...
Reposted 3 days ago
$80K - $95K *
Join a team that's dedicated to driving client success through strategic guidance and expert support. Leverage your affiliate marketing expertise to optimize campaigns and foster strong partnerships...
1 week ago
$80K - $95K *
Transform client success by leveraging your expertise in affiliate marketing to drive impactful strategies and optimize partnerships, ensuring brands achieve immediate success and sustainable growth i...
1 week ago
$80K - $95K *
Join a team that's dedicated to empowering brands through strategic guidance and expert support. As a key player, you'll optimize marketing campaigns and foster partnerships, ensuring clients achieve...
1 week ago
$80K - $95K *
Join a team that's dedicated to empowering brands through strategic guidance and expert support. Leverage your affiliate marketing experience to optimize campaigns and foster partnerships, ensuring cl...
1 week ago
Sr. Director of Customer Success
$150K - $180K *
Transform customer success strategies to enhance client satisfaction and retention. Lead a dynamic team, driving initiatives that elevate user experience and foster growth within a fast-paced SaaS env...
Today
$110K - $130K *
Advance customer relationships by owning a portfolio, driving engagement, and enhancing product value. Collaborate with cross-functional teams to address needs, solve problems, and ensure customer suc...
Reposted 1 week ago
$110K - $130K *
Unlock the potential of customer relationships by driving success and satisfaction. Play a pivotal role in shaping our Customer Success function, ensuring customers gain value and fostering strong par...
Reposted 3 weeks ago
Customer Success Manager, Enterprise
$95K - $115K *
Drive customer success for enterprise aviation accounts, managing onboarding, renewals, and expansions. Collaborate with cross-functional teams to deliver value and build strong executive relationship...
3 weeks ago
Strategic Customer Success Manager
$80K - $100K *
Join a dynamic team as a Strategic Customer Success Manager, driving growth and retention for major law firm accounts. Collaborate cross-functionally to enhance customer value and ensure successful ad...
1 week ago
$125K - $190K *
Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...
Yesterday
$100K - $150K *
Transform customer relationships by driving adoption and success with AI-powered solutions. Collaborate with executive stakeholders to deliver impactful outcomes, ensuring customers maximize the value...
1 week ago
$100K - $150K *
Grow customer success by building trusted relationships with mid-market and enterprise clients. Leverage AI solutions to drive adoption, retention, and measurable impact while collaborating cross-func...
1 week ago
$100K - $150K *
Join a team that's dedicated to building strong customer relationships. Leverage your expertise in AI and customer success to drive adoption and deliver impactful solutions for mid-market and enterpri...
1 week ago
$125K - $150K *
Champion client success by managing post-sale relationships, driving product adoption, and providing strategic guidance to enhance client performance and satisfaction. Collaborate with cross-functiona...
1 week ago
$150K - $190K *
Accelerate customer success by leading post-sales deployments of innovative AI solutions in healthcare. Shape operational strategies to ensure measurable outcomes, adoption, and expansion while drivin...
Reposted 3 weeks ago
$215K - $235K *
Lead the charge in amplifying the CEO's impact by driving strategic initiatives, managing executive communications, and ensuring alignment across teams in a fast-paced, AI-driven environment...
1 week ago
Strategic Customer Success Manager
$90K - $120K *
Develop and maintain strong client relationships to ensure success while driving product adoption and measurable outcomes. Collaborate cross-functionally to deliver exceptional customer experiences fo...
4 weeks ago
Sr. Manager, Enterprise Customer Success - Select
$125K - $169K *
Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...
Reposted today
Director of Customer Success (Retention and Growth)
$98K - $183K *
Join a team that's committed to enhancing government customer success by leading strategic initiatives to improve retention and growth, while fostering strong relationships and maximizing the value of...
3 weeks ago
Director of Customer Success (Retention and Growth)
$98K - $183K *
Join a team that shapes the future of customer success in government by leading strategic relationships, ensuring retention, and cultivating growth through innovative solutions and inspiring leadershi...
3 weeks ago
$110K - $130K *
Drive customer success by maximizing platform adoption and ROI. Engage with executives, foster relationships, and guide clients through their journey while collaborating with internal teams to ensure...
2 days ago
Enterprise Customer Success Manager
$100K - $120K *
Unlock potential by guiding clients through their journey with innovative AI solutions, ensuring seamless integration and maximum value from technology while fostering strong relationships and driving...
1 week ago
Enterprise Customer Success Manager
$110K - $130K *
Unlock potential by guiding clients through their journey with innovative AI solutions, ensuring seamless adoption and maximizing value. Act as a trusted advisor, driving engagement and satisfaction w...
2 weeks ago
Principal AI Success Strategist, Customer Success
$185K - $277K *
Drive AI success by owning customer roadmaps, aligning teams, and maximizing business impact through strategic execution and innovative solutions, ensuring measurable outcomes and high satisfaction th...
3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.