Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$352K - $473K *

Unlock potential by leading transformative strategies for Cloud Success, enhancing operations, analytics, and communication across a global organization. Drive alignment and scalability while influenc...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to driving client success through strategic guidance and expert support. Leverage your affiliate marketing expertise to optimize campaigns and foster strong partnerships...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform client success by leveraging your expertise in affiliate marketing to drive impactful strategies and optimize partnerships, ensuring brands achieve immediate success and sustainable growth i...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to empowering brands through strategic guidance and expert support. As a key player, you'll optimize marketing campaigns and foster partnerships, ensuring clients achieve...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to empowering brands through strategic guidance and expert support. Leverage your affiliate marketing experience to optimize campaigns and foster partnerships, ensuring cl...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform customer success strategies to enhance client satisfaction and retention. Lead a dynamic team, driving initiatives that elevate user experience and foster growth within a fast-paced SaaS env...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Advance customer relationships by owning a portfolio, driving engagement, and enhancing product value. Collaborate with cross-functional teams to address needs, solve problems, and ensure customer suc...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock the potential of customer relationships by driving success and satisfaction. Play a pivotal role in shaping our Customer Success function, ensuring customers gain value and fostering strong par...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Drive customer success for enterprise aviation accounts, managing onboarding, renewals, and expansions. Collaborate with cross-functional teams to deliver value and build strong executive relationship...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Join a dynamic team as a Strategic Customer Success Manager, driving growth and retention for major law firm accounts. Collaborate cross-functionally to enhance customer value and ensure successful ad...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Transform customer relationships by driving adoption and success with AI-powered solutions. Collaborate with executive stakeholders to deliver impactful outcomes, ensuring customers maximize the value...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Grow customer success by building trusted relationships with mid-market and enterprise clients. Leverage AI solutions to drive adoption, retention, and measurable impact while collaborating cross-func...

New York City, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Join a team that's dedicated to building strong customer relationships. Leverage your expertise in AI and customer success to drive adoption and deliver impactful solutions for mid-market and enterpri...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion client success by managing post-sale relationships, driving product adoption, and providing strategic guidance to enhance client performance and satisfaction. Collaborate with cross-functiona...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $190K *

Accelerate customer success by leading post-sales deployments of innovative AI solutions in healthcare. Shape operational strategies to ensure measurable outcomes, adoption, and expansion while drivin...

San Francisco, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$215K - $235K *

Lead the charge in amplifying the CEO's impact by driving strategic initiatives, managing executive communications, and ensuring alignment across teams in a fast-paced, AI-driven environment...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Develop and maintain strong client relationships to ensure success while driving product adoption and measurable outcomes. Collaborate cross-functionally to deliver exceptional customer experiences fo...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $183K *

Join a team that's committed to enhancing government customer success by leading strategic initiatives to improve retention and growth, while fostering strong relationships and maximizing the value of...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$98K - $183K *

Join a team that shapes the future of customer success in government by leading strategic relationships, ensuring retention, and cultivating growth through innovative solutions and inspiring leadershi...

Franklin, TNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive customer success by maximizing platform adoption and ROI. Engage with executives, foster relationships, and guide clients through their journey while collaborating with internal teams to ensure...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Unlock potential by guiding clients through their journey with innovative AI solutions, ensuring seamless integration and maximum value from technology while fostering strong relationships and driving...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Unlock potential by guiding clients through their journey with innovative AI solutions, ensuring seamless adoption and maximizing value. Act as a trusted advisor, driving engagement and satisfaction w...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$185K - $277K *

Drive AI success by owning customer roadmaps, aligning teams, and maximizing business impact through strategic execution and innovative solutions, ensuring measurable outcomes and high satisfaction th...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.