Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Principal Product Manager, Enterprise Applications
$196K - $294K *
Shape the future of digital work by driving strategic initiatives that enhance enterprise productivity and collaboration, ensuring exceptional employee experiences and aligning with business goals...
Reposted 2 weeks ago
Sr. Product Enablement Manager
$160K - $170K *
Transform user experiences by creating impactful product education and training. Collaborate cross-functionally to enhance product adoption, streamline communication, and drive measurable user success...
Today
Senior Customer Success Manager
$110K - $130K *
Elevate your career by joining a dynamic Customer Success Team, driving client engagement and growth in the banking, crypto, and payments sectors. Collaborate closely with stakeholders to enhance cust...
2 days ago
Senior Customer Success Manager
$110K - $130K *
Drive customer success by managing key accounts in banking, crypto, and payments. Collaborate with teams to enhance client experiences, identify growth opportunities, and minimize churn while ensuring...
2 days ago
Vice President, Workforce Solutions
$148K - $185K *
Lead the charge in driving enterprise healthcare workforce solutions growth by developing sales strategies, building executive relationships, and managing complex sales cycles to exceed revenue target...
2 weeks ago
$110K - $130K *
Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...
1 week ago
$110K - $130K *
Manage a dynamic project management team, ensuring strategic delivery of high-impact programs while fostering team growth and adherence to PMO standards. Drive successful project outcomes through effe...
1 week ago
Director of Product & Data Strategy
$150K - $180K *
Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...
Reposted 4 weeks ago
Director, Business Intelligence
$161K - $269K *
Lead the charge in transforming data-driven decision-making across a global organization by developing and executing a comprehensive BI strategy, fostering cross-functional partnerships, and advancing...
2 weeks ago
Client Success Manager - San Diego
$75K - $95K *
Optimize client relationships by guiding them through onboarding and lifecycle processes. Ensure satisfaction and retention while acting as a trusted advisor for IT solutions, driving revenue growth a...
3 weeks ago
Senior Partner Success Manager
$100K - $120K *
Lead the charge in driving business development and managing key partner relationships. This role focuses on expanding market presence and achieving revenue growth through effective communication and...
1 week ago
$180K - $220K *
Join a dynamic team to architect a winning go-to-market strategy that aligns Sales, Marketing, and Product. Lead GTM efforts, enhance revenue growth, and cultivate customer engagement in a fast-paced...
Reposted 4 weeks ago
$175K - $210K *
Drive growth by building and leading a high-performing sales team in the Southeast. Own the territory strategy, recruit top talent, and convert developer adoption into enterprise success while collabo...
3 days ago
$175K - $210K *
Accelerate progress at a pioneering enterprise sales team in the Southeast. Lead recruitment, set operational standards, and transform developer adoption into a thriving business while driving growth...
3 days ago
$260K - $312K *
Lead the charge in enhancing client relationships and operational excellence. Drive strategic initiatives, manage a large team, and deliver exceptional service to ensure long-term client satisfaction...
3 weeks ago
$88K - $105K *
Join a team that's dedicated to enhancing customer experiences through effective onboarding. Lead the onboarding process, collaborate across teams, and ensure client satisfaction with tailored solutio...
2 weeks ago
$70K - $101K *
Empower client success by building strong relationships and delivering tailored solutions. Engage with diverse professionals to drive value, enhance retention, and maximize ROI through collaborative e...
2 days ago
Director, Professional Services & Business Consulting
$130K - $160K *
Join a team that leads client-focused consulting across care management, focusing on operational excellence, team development, and innovative solutions. Drive performance, enhance client relationships...
3 weeks ago
$88K - $105K *
Pioneer client success by leveraging technology and insights to enhance satisfaction, retention, and revenue. Collaborate with teams to ensure timely project launches and foster long-term relationship...
3 days ago
Director, Account Management (SMB Channel)
$280K - $300K *
Unlock potential by leading a dynamic Account Management team to drive growth, enhance customer retention, and achieve sales objectives. Collaborate with leadership to implement strategies and foster...
3 weeks ago
Senior Technical Success Manager
$120K - $145K *
Accelerate progress at enterprise-level security transformations by guiding Fortune 100 clients through DevSecOps adoption. Leverage your expertise to build trusted relationships, drive value, and inf...
6 days ago
Vice President, Market Operations (I/DD)
$150K - $180K *
Transform the Indiana I/DD market by leading operations, managing budgets, and ensuring compliance. Drive performance and build partnerships while enhancing care delivery for Individuals with Intellec...
Yesterday
Vice President of Field Service
$165K - $190K *
Transform the service landscape by leading a dynamic team to enhance customer satisfaction, drive operational excellence, and achieve strategic goals across a diverse territory. Your leadership will s...
2 weeks ago
Vice President of Field Service
$165K - $190K *
Lead and innovate within a cross-functional team to enhance customer satisfaction, drive growth, and achieve operational excellence across a significant territory, ensuring alignment with strategic go...
3 weeks ago
Vice President of Field Service
$165K - $190K *
Lead the charge in enhancing customer satisfaction and operational excellence across a significant field service territory. Drive strategic initiatives, manage cross-functional teams, and ensure align...
3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.