Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$196K - $294K *

Shape the future of digital work by driving strategic initiatives that enhance enterprise productivity and collaboration, ensuring exceptional employee experiences and aligning with business goals...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$160K - $170K *

Transform user experiences by creating impactful product education and training. Collaborate cross-functionally to enhance product adoption, streamline communication, and drive measurable user success...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by joining a dynamic Customer Success Team, driving client engagement and growth in the banking, crypto, and payments sectors. Collaborate closely with stakeholders to enhance cust...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success by managing key accounts in banking, crypto, and payments. Collaborate with teams to enhance client experiences, identify growth opportunities, and minimize churn while ensuring...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$148K - $185K *

Lead the charge in driving enterprise healthcare workforce solutions growth by developing sales strategies, building executive relationships, and managing complex sales cycles to exceed revenue target...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Manage a dynamic project management team, ensuring strategic delivery of high-impact programs while fostering team growth and adherence to PMO standards. Drive successful project outcomes through effe...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$161K - $269K *

Lead the charge in transforming data-driven decision-making across a global organization by developing and executing a comprehensive BI strategy, fostering cross-functional partnerships, and advancing...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $95K *

Optimize client relationships by guiding them through onboarding and lifecycle processes. Ensure satisfaction and retention while acting as a trusted advisor for IT solutions, driving revenue growth a...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in driving business development and managing key partner relationships. This role focuses on expanding market presence and achieving revenue growth through effective communication and...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $220K *

Join a dynamic team to architect a winning go-to-market strategy that aligns Sales, Marketing, and Product. Lead GTM efforts, enhance revenue growth, and cultivate customer engagement in a fast-paced...

RemoteRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $210K *

Drive growth by building and leading a high-performing sales team in the Southeast. Own the territory strategy, recruit top talent, and convert developer adoption into enterprise success while collabo...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Accelerate progress at a pioneering enterprise sales team in the Southeast. Lead recruitment, set operational standards, and transform developer adoption into a thriving business while driving growth...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$260K - $312K *

Lead the charge in enhancing client relationships and operational excellence. Drive strategic initiatives, manage a large team, and deliver exceptional service to ensure long-term client satisfaction...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Join a team that's dedicated to enhancing customer experiences through effective onboarding. Lead the onboarding process, collaborate across teams, and ensure client satisfaction with tailored solutio...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $101K *

Empower client success by building strong relationships and delivering tailored solutions. Engage with diverse professionals to drive value, enhance retention, and maximize ROI through collaborative e...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Join a team that leads client-focused consulting across care management, focusing on operational excellence, team development, and innovative solutions. Drive performance, enhance client relationships...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Pioneer client success by leveraging technology and insights to enhance satisfaction, retention, and revenue. Collaborate with teams to ensure timely project launches and foster long-term relationship...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$280K - $300K *

Unlock potential by leading a dynamic Account Management team to drive growth, enhance customer retention, and achieve sales objectives. Collaborate with leadership to implement strategies and foster...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Accelerate progress at enterprise-level security transformations by guiding Fortune 100 clients through DevSecOps adoption. Leverage your expertise to build trusted relationships, drive value, and inf...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the Indiana I/DD market by leading operations, managing budgets, and ensuring compliance. Drive performance and build partnerships while enhancing care delivery for Individuals with Intellec...

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$165K - $190K *

Transform the service landscape by leading a dynamic team to enhance customer satisfaction, drive operational excellence, and achieve strategic goals across a diverse territory. Your leadership will s...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead and innovate within a cross-functional team to enhance customer satisfaction, drive growth, and achieve operational excellence across a significant territory, ensuring alignment with strategic go...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead the charge in enhancing customer satisfaction and operational excellence across a significant field service territory. Drive strategic initiatives, manage cross-functional teams, and ensure align...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.