Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$240K - $265K *

Champion innovative workforce development by leading AI-native training programs, driving strategic partnerships, and ensuring job readiness for underrepresented communities. Oversee a multidisciplina...

3 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$212K - $278K *

Join a dynamic team to innovate and shape enterprise strategies, collaborating with C-suite leaders to drive technology transformation. Play a pivotal role in designing scalable solutions and enhancin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Join a dynamic team as a senior leader overseeing multi-program HUB services to ensure excellence in service delivery, compliance, and innovations across various therapeutic areas. Drive strategy and...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$240K - $325K *

Lead the charge in transforming strategic initiatives into actionable plans, collaborating with senior leaders to enhance operational effectiveness and community impact across diverse functions within...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead and develop a team of Customer Success Managers, driving portfolio retention and growth while ensuring high client satisfaction across various sectors. Collaborate with sales and operations to es...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $190K *

Oversee and drive net-new revenue growth through strategic client engagement and complex solution sales. Collaborate with multidisciplinary teams to shape enterprise opportunities within regulated sec...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $190K *

Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Champion customer success by driving onboarding and adoption of our platform. Collaborate with cross-functional teams to meet customer goals and identify growth opportunities, ensuring measurable outc...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Optimize customer success by managing a diverse portfolio, driving adoption, and leading renewal discussions. Collaborate with cross-functional teams to enhance product offerings and ensure customer s...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's focused on driving new business while nurturing customer success. Manage relationships from acquisition through onboarding, ensuring longevity and satisfaction while exceeding reven...

Vancouver, BCIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $120K *

Take ownership of driving growth in the commercial HVAC sector by building strong client relationships, identifying needs, and delivering tailored solutions. Enjoy a hybrid work model while managing y...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $160K *

Join a dynamic team focused on driving new business in the tech sector. Leverage your market research expertise to build client relationships, develop impactful proposals, and exceed sales targets whi...

Today

  •   5 - 7 years exp.  •   Media

$150K - $160K *

Transform the technology sector by driving new business development, building client relationships, and collaborating within a growing team to deliver impactful market research solutions that meet cli...

Today

  •   5 - 7 years exp.  •   Media

$150K - $160K *

Join us in redefining market research by driving new business development in the tech sector. Leverage your expertise to build client relationships, craft compelling proposals, and shape a collaborati...

Today

  •   5 - 7 years exp.  •   Media

$150K - $175K *

Transform partnerships into a strategic growth engine by building and scaling a robust ecosystem that drives high-quality sales leads. Engage with key industry players to create win-win relationships...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$247K - $320K *

Unlock marketing potential by leading strategy and execution for a healthcare product, driving demand and adoption through compelling messaging and customer insights in a fast-paced, complex environme...

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $115K *

Engage clients by managing innovative programs that enhance energy solutions. Drive success through strong relationships, effective communication, and strategic problem-solving while collaborating wit...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Accelerate progress at a dynamic sales organization by driving revenue growth through strategic prospecting, understanding client needs, and closing deals with home-services businesses. Own the sales...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Empower customer success by managing relationships, driving onboarding, and delivering insights. Collaborate with teams to analyze data, optimize cloud spend, and enhance user experience, ensuring cli...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $135K *

Transform customer relationships by strategically managing a portfolio of ~40 high-impact accounts. Drive digital transformation and retention through tailored solutions, executive advisory, and proce...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K *

Lead the charge in building a high-performing sales team that excels in driving revenue and growth through effective strategies, coaching, and relationship-building with C-Suite leaders. Shape the fut...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$210K - $250K *

Lead the charge in therapeutic area strategy and scientific innovation, overseeing discovery portfolios across biologics and small molecules. Drive sustainable pipeline generation and align discovery...

3 days ago

  •   11 - 15 years exp.  •   Transportation

$95K - $115K *

Lead the charge in shaping customer experience strategy. Collaborate across teams to enhance account management, optimize processes, and drive customer satisfaction, while growing roles and responsibi...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $200K *

Lead the strategy and architecture of a global Salesforce platform, driving delivery and innovation. Collaborate with senior leaders to align technology with business goals, ensuring scalable solution...

Today

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Drive the strategy and evolution of the Salesforce platform, leading global teams in architecture, delivery, and operations. Collaborate with senior leaders to align technology with business goals and...

Today

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.