Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Vice President of Programs & Training
$240K - $265K *
Champion innovative workforce development by leading AI-native training programs, driving strategic partnerships, and ensuring job readiness for underrepresented communities. Oversee a multidisciplina...
3 weeks ago
$212K - $278K *
Join a dynamic team to innovate and shape enterprise strategies, collaborating with C-suite leaders to drive technology transformation. Play a pivotal role in designing scalable solutions and enhancin...
3 weeks ago
Vice President, Patient Services - Remote
$160K - $200K *
Join a dynamic team as a senior leader overseeing multi-program HUB services to ensure excellence in service delivery, compliance, and innovations across various therapeutic areas. Drive strategy and...
Reposted 2 weeks ago
Vice President, Strategic Support, Impact Division
$240K - $325K *
Lead the charge in transforming strategic initiatives into actionable plans, collaborating with senior leaders to enhance operational effectiveness and community impact across diverse functions within...
Yesterday
Senior Director, Customer Success (Remote)
$150K - $180K *
Lead and develop a team of Customer Success Managers, driving portfolio retention and growth while ensuring high client satisfaction across various sectors. Collaborate with sales and operations to es...
3 weeks ago
$160K - $190K *
Oversee and drive net-new revenue growth through strategic client engagement and complex solution sales. Collaborate with multidisciplinary teams to shape enterprise opportunities within regulated sec...
3 weeks ago
$160K - $190K *
Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...
3 weeks ago
Senior Technical Customer Success Manager
$120K - $145K *
Champion customer success by driving onboarding and adoption of our platform. Collaborate with cross-functional teams to meet customer goals and identify growth opportunities, ensuring measurable outc...
Reposted 4 weeks ago
$85K - $110K *
Optimize customer success by managing a diverse portfolio, driving adoption, and leading renewal discussions. Collaborate with cross-functional teams to enhance product offerings and ensure customer s...
1 week ago
Business Development & Customer Success Manager
$95K - $115K *
Join a team that's focused on driving new business while nurturing customer success. Manage relationships from acquisition through onboarding, ensuring longevity and satisfaction while exceeding reven...
Reposted 2 weeks ago
$90K - $120K *
Take ownership of driving growth in the commercial HVAC sector by building strong client relationships, identifying needs, and delivering tailored solutions. Enjoy a hybrid work model while managing y...
3 weeks ago
Vice President, Sales - Technology
$150K - $160K *
Join a dynamic team focused on driving new business in the tech sector. Leverage your market research expertise to build client relationships, develop impactful proposals, and exceed sales targets whi...
Today
Vice President, Sales - Technology
$150K - $160K *
Transform the technology sector by driving new business development, building client relationships, and collaborating within a growing team to deliver impactful market research solutions that meet cli...
Today
Vice President, Sales - Technology
$150K - $160K *
Join us in redefining market research by driving new business development in the tech sector. Leverage your expertise to build client relationships, craft compelling proposals, and shape a collaborati...
Today
$150K - $175K *
Transform partnerships into a strategic growth engine by building and scaling a robust ecosystem that drives high-quality sales leads. Engage with key industry players to create win-win relationships...
2 weeks ago
$247K - $320K *
Unlock marketing potential by leading strategy and execution for a healthcare product, driving demand and adoption through compelling messaging and customer insights in a fast-paced, complex environme...
1 month ago
$85K - $115K *
Engage clients by managing innovative programs that enhance energy solutions. Drive success through strong relationships, effective communication, and strategic problem-solving while collaborating wit...
3 days ago
$80K - $95K *
Accelerate progress at a dynamic sales organization by driving revenue growth through strategic prospecting, understanding client needs, and closing deals with home-services businesses. Own the sales...
2 weeks ago
$90K - $120K *
Empower customer success by managing relationships, driving onboarding, and delivering insights. Collaborate with teams to analyze data, optimize cloud spend, and enhance user experience, ensuring cli...
Yesterday
Customer Sucess Manager III - San Francisco, CA
$120K - $135K *
Transform customer relationships by strategically managing a portfolio of ~40 high-impact accounts. Drive digital transformation and retention through tailored solutions, executive advisory, and proce...
2 days ago
$200K *
Lead the charge in building a high-performing sales team that excels in driving revenue and growth through effective strategies, coaching, and relationship-building with C-Suite leaders. Shape the fut...
4 weeks ago
$210K - $250K *
Lead the charge in therapeutic area strategy and scientific innovation, overseeing discovery portfolios across biologics and small molecules. Drive sustainable pipeline generation and align discovery...
3 days ago
Customer Success Account Manager
$95K - $115K *
Lead the charge in shaping customer experience strategy. Collaborate across teams to enhance account management, optimize processes, and drive customer satisfaction, while growing roles and responsibi...
Reposted 4 weeks ago
Director, Salesforce Delivery & Architecture
$170K - $200K *
Lead the strategy and architecture of a global Salesforce platform, driving delivery and innovation. Collaborate with senior leaders to align technology with business goals, ensuring scalable solution...
Today
Director, Salesforce Delivery & Architecture
$170K - $200K *
Drive the strategy and evolution of the Salesforce platform, leading global teams in architecture, delivery, and operations. Collaborate with senior leaders to align technology with business goals and...
Today
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.