Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
$140K - $160K *
Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...
2 days ago
$142K - $229K *
Play a key role in driving customer success by managing a high-performing team, developing scalable strategies, and ensuring value realization for the Mid-Market Scale segment, all while enhancing cus...
Reposted 3 weeks ago
$67K - $101K *
Drive customer success by managing a portfolio of accounts, ensuring adoption and value realization through strategic engagement, data analysis, and operational discipline. Collaborate with teams to e...
2 weeks ago
$67K - $101K *
Champion customer success by driving adoption, managing account health, and leveraging AI to enhance engagement and value realization across a diverse portfolio of subscription accounts...
2 weeks ago
Customer Success Management Operations Manager
$126K - $182K *
Advance critical business insights and enhance Customer Success operations. Drive regional strategy and performance as a trusted advisor, optimizing processes for growth and efficiency while engaging...
3 weeks ago
Customer Success Management Operations Manager
$132K - $206K *
Optimize operations as you deliver key insights that drive Customer Success performance. Act as a trusted advisor to leadership teams, guiding strategy with data analysis and business intelligence to...
3 weeks ago
Customer Success Management Operations Manager
$126K - $173K *
Empower your career by driving strategic insights and operational excellence across Customer Success teams. Collaborate with leadership to enhance processes, analyze metrics, and facilitate impactful...
3 weeks ago
$100K - $125K *
Empower customer success by building strong relationships, driving product adoption, and ensuring satisfaction. Collaborate with sales to identify growth opportunities and optimize client experiences...
2 days ago
$170K - $220K *
Join a team that's redefining Customer Success by owning strategy, retention, and growth. You'll build systems and relationships that enhance customer experiences while directly influencing product di...
1 week ago
$115K - $192K *
Lead the charge in maximizing customer success by developing strategic relationships, guiding adoption of Omnissa's EUC solutions, and driving measurable business outcomes through proactive engagement...
Yesterday
Director of Customer Success, DSO
$120K - $150K *
Pioneer customer success as you lead a dedicated team to maximize retention, drive customer engagement, and tailor strategies for SMB dental practices while collaborating cross-functionally to achieve...
Reposted 4 weeks ago
$135K - $160K *
Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...
1 week ago
$130K - $150K *
Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...
2 weeks ago
$108K - $134K *
Drive customer success by managing a portfolio of Key and Enterprise clients, ensuring value realization and retention. Collaborate with stakeholders to enhance relationships and deliver impactful bus...
3 weeks ago
$112K - $145K *
Join us to drive customer success for a portfolio of Key and Enterprise clients. You'll enhance relationships, ensure value realization, and lead strategic engagements to foster growth and retention i...
3 weeks ago
$119K - $179K *
Lead customer success initiatives by fostering strategic partnerships, driving innovation, and ensuring clients maximize their Workday experience. Collaborate cross-functionally to deliver tailored so...
Reposted today
$119K - $179K *
Engage with healthcare clients to enhance product adoption and foster long-term partnerships. Monitor customer health, facilitate SaaS implementations, and resolve issues while serving as a trusted ad...
Reposted today
$119K - $179K *
Play a key role in enhancing customer engagement as a vital advocate in our Customer Success Team. Leverage your expertise in Healthcare and SaaS solutions to drive user satisfaction and strategic gro...
Reposted today
$119K - $179K *
Support customer success through proactive relationship management, driving adoption, and ensuring satisfaction within a Healthcare portfolio. Collaborate with cross-functional teams to address client...
Reposted today
$119K - $179K *
Transform customer experiences by driving strategic partnerships and maximizing value from Workday solutions. Collaborate cross-functionally to ensure long-term success and innovation in the healthcar...
Reposted today
$119K - $179K *
Lead the charge in customer success by driving strategic partnerships and maximizing value for healthcare clients. Collaborate cross-functionally to enhance adoption and innovation, ensuring long-term...
Reposted today
$119K - $179K *
Champion customer success by driving strategic partnerships and innovation. Leverage your expertise to guide clients through their AI journey, ensuring they maximize value from their Workday solutions...
Reposted today
$113K - $170K *
Shape the future of higher education by empowering institutions to maximize their technology investments. As a key member of the Customer Success team, you'll drive adoption, engagement, and growth ac...
Reposted yesterday
Head of Client Success and Operations
$110K - $130K *
Join a team that's redefining client success! Lead and develop a dynamic group of 15-30 professionals while owning end-to-end department performance, delivering exceptional outcomes and driving organi...
Reposted 3 days ago
$80K - $95K *
Champion customer success by overseeing onboarding and account growth. Collaborate with teams to ensure customer advocacy and satisfaction while developing playbooks and driving measurable outcomes fo...
3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.