Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$140K - $160K *

Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...

2 days ago

  •   8 - 10 years exp.  •   Media

$142K - $229K *

Play a key role in driving customer success by managing a high-performing team, developing scalable strategies, and ensuring value realization for the Mid-Market Scale segment, all while enhancing cus...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$67K - $101K *

Drive customer success by managing a portfolio of accounts, ensuring adoption and value realization through strategic engagement, data analysis, and operational discipline. Collaborate with teams to e...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$67K - $101K *

Champion customer success by driving adoption, managing account health, and leveraging AI to enhance engagement and value realization across a diverse portfolio of subscription accounts...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$126K - $182K *

Advance critical business insights and enhance Customer Success operations. Drive regional strategy and performance as a trusted advisor, optimizing processes for growth and efficiency while engaging...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$132K - $206K *

Optimize operations as you deliver key insights that drive Customer Success performance. Act as a trusted advisor to leadership teams, guiding strategy with data analysis and business intelligence to...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$126K - $173K *

Empower your career by driving strategic insights and operational excellence across Customer Success teams. Collaborate with leadership to enhance processes, analyze metrics, and facilitate impactful...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $125K *

Empower customer success by building strong relationships, driving product adoption, and ensuring satisfaction. Collaborate with sales to identify growth opportunities and optimize client experiences...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$170K - $220K *

Join a team that's redefining Customer Success by owning strategy, retention, and growth. You'll build systems and relationships that enhance customer experiences while directly influencing product di...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $192K *

Lead the charge in maximizing customer success by developing strategic relationships, guiding adoption of Omnissa's EUC solutions, and driving measurable business outcomes through proactive engagement...

Georgia, USRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer customer success as you lead a dedicated team to maximize retention, drive customer engagement, and tailor strategies for SMB dental practices while collaborating cross-functionally to achieve...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$108K - $134K *

Drive customer success by managing a portfolio of Key and Enterprise clients, ensuring value realization and retention. Collaborate with stakeholders to enhance relationships and deliver impactful bus...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $145K *

Join us to drive customer success for a portfolio of Key and Enterprise clients. You'll enhance relationships, ensure value realization, and lead strategic engagements to foster growth and retention i...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $179K *

Lead customer success initiatives by fostering strategic partnerships, driving innovation, and ensuring clients maximize their Workday experience. Collaborate cross-functionally to deliver tailored so...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Engage with healthcare clients to enhance product adoption and foster long-term partnerships. Monitor customer health, facilitate SaaS implementations, and resolve issues while serving as a trusted ad...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Play a key role in enhancing customer engagement as a vital advocate in our Customer Success Team. Leverage your expertise in Healthcare and SaaS solutions to drive user satisfaction and strategic gro...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Support customer success through proactive relationship management, driving adoption, and ensuring satisfaction within a Healthcare portfolio. Collaborate with cross-functional teams to address client...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Transform customer experiences by driving strategic partnerships and maximizing value from Workday solutions. Collaborate cross-functionally to ensure long-term success and innovation in the healthcar...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Lead the charge in customer success by driving strategic partnerships and maximizing value for healthcare clients. Collaborate cross-functionally to enhance adoption and innovation, ensuring long-term...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Champion customer success by driving strategic partnerships and innovation. Leverage your expertise to guide clients through their AI journey, ensuring they maximize value from their Workday solutions...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$113K - $170K *

Shape the future of higher education by empowering institutions to maximize their technology investments. As a key member of the Customer Success team, you'll drive adoption, engagement, and growth ac...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Join a team that's redefining client success! Lead and develop a dynamic group of 15-30 professionals while owning end-to-end department performance, delivering exceptional outcomes and driving organi...

CanadaRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Champion customer success by overseeing onboarding and account growth. Collaborate with teams to ensure customer advocacy and satisfaction while developing playbooks and driving measurable outcomes fo...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.