Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $130K *

Join a team that's redefining customer success in AI-driven solutions. You'll manage enterprise relationships, drive adoption, and ensure customer satisfaction while collaborating with product teams t...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $160K *

Shape the future of customer success by managing strategic accounts, driving retention, and fostering partnerships. Collaborate with stakeholders to enhance product adoption and deliver measurable gro...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead enterprise sales strategies to accelerate growth in complex implementations, guiding clients through the decision-making process while building strong relationships across key stakeholder groups...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $180K *

Drive customer success by fostering relationships, ensuring adoption, and orchestrating post-sales activities. Leverage technical expertise to guide clients through their journey, maximizing the value...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Champion customer success by fostering relationships, driving adoption, and ensuring account health. Leverage technical expertise to guide clients through their journey, maximizing the value of their...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Unlock potential by becoming a trusted advisor to top customers, driving adoption and success through strong relationships and technical expertise. Collaborate across teams to ensure customer satisfac...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Empower customer success by building strong relationships and driving adoption. Leverage your technical expertise to ensure clients realize the full value of their investment while managing renewals a...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K *

Develop and oversee a high-performing sales renewal team, drive growth, ensure customer satisfaction, and foster an inclusive culture by coaching staff and collaborating with management in a fast-pace...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform customer experiences by driving satisfaction and growth through strategic partnerships. Leverage your L&D expertise to enhance client engagement and ensure program success while collaboratin...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Shape the future of customer success in financial services by leading strategy, enhancing customer adoption, and fostering partnerships. Drive growth through a high-performing team while collaborating...

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $210K *

Join a team that's redefining customer success in financial services. Lead strategic initiatives to enhance customer adoption, retention, and growth while developing a high-performing organization tha...

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $195K *

Drive growth by leading new business initiatives, shaping strategies, and building relationships with clients while enhancing agency capabilities to achieve scalable and repeatable success in a dynami...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $195K *

Transform business development by leading strategic growth initiatives, building lasting client relationships, and developing systems for scalable success. Collaborate across teams to drive engagement...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $175K *

Shape the future of client partnerships by driving strategic growth and success for large enterprise organizations. Collaborate with cross-functional teams to deliver exceptional value and measurable...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $120K *

Drive customer success by owning strategic relationships with key clients, managing their journey from strategy to execution. Collaborate with teams to ensure growth and retention while delivering mea...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $123K *

Optimize customer success by building strong relationships, ensuring satisfaction, and driving product value. Collaborate with clients to tailor solutions, resolve issues, and enhance their experience...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $123K *

Drive customer success by building strong relationships, ensuring satisfaction, and optimizing product value. Collaborate with clients to develop tailored success plans and provide strategic guidance...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive your career by managing client relationships, addressing inquiries, and ensuring clients receive timely support and resources. Leverage your expertise to build strong connections and enhance cli...

2 days ago

  •   5 - 7 years exp.  •   Staffing

$100K - $105K *

Transform customer relationships by driving RQI Portfolio adoption and ensuring successful implementations. Collaborate with healthcare leaders to achieve financial goals and enhance patient outcomes...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Lead the charge in driving customer success through effective account management, strategic relationship building, and successful implementation of the RQI Portfolio to achieve financial goals and enh...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Empower customer success by managing accounts, driving RQI adoption, and building lasting relationships. Utilize consultative methods to achieve financial goals while ensuring customer health and maxi...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Join a team that's dedicated to saving lives by managing customer accounts, driving RQI Portfolio adoption, and building lasting relationships. Utilize your consultative skills to achieve financial go...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Drive customer success by managing accounts, achieving sales goals, and implementing RQI programs. Build strong relationships and ensure customer health while promoting best practices and maximizing p...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Transform customer relationships by driving RQI Portfolio adoption and ensuring account success. Leverage consultative methodologies to achieve financial goals while fostering long-term partnerships a...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$205K - $298K *

Empower the future of customer success by leading a team that transforms platform adoption and implementation. Collaborate with cross-functional teams to drive strategic initiatives and enhance custom...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.