Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
eClinical Customer Success Team Lead
$140K - $160K *
Transform customer success by leading a high-impact team to enhance retention and foster growth. Collaborate with various functions to optimize performance and ensure top-tier support for a diverse eC...
4 weeks ago
eClinical Customer Success Team Lead
$140K - $160K *
Help us lead and develop a dynamic eClinical Customer Success team, driving customer retention and growth through strategic collaboration, operational excellence, and a strong focus on our UK and NHS...
4 weeks ago
Client Services, Engagement Manager
$94K - $133K *
Champion client engagement by leading high-impact programs, managing relationships, and ensuring optimal value realization through strategic oversight and proactive insights across teams in an enterpr...
3 weeks ago
Customer Success Manager - SLED
$90K - $110K *
Deliver exceptional support to SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer su...
1 week ago
Customer Success Manager - SLED
$80K - $95K *
Elevate customer success by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms. Collaborate with stakeholders to ensure measurable value and long-term...
1 week ago
Customer Success Manager - SLED
$95K - $115K *
Transform customer experiences by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms to ensure measurable value and success throughout the customer li...
1 week ago
$90K - $120K *
Empower customer success by leading engagement strategies and maximizing value in the customer journey. Shape onboarding, training, and renewals to drive outcomes while collaborating across department...
Reposted 4 weeks ago
Customer Experience Manager, Home Lending
$104K - $145K *
Lead the charge in enhancing customer experiences for our HELOC product line. Manage a dedicated team, optimize communication channels, and collaborate with cross-functional partners to deliver except...
1 week ago
Director of Customer Experience Operations
$110K - $130K *
Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...
Reposted 1 week ago
$163K - $250K *
Shape the future of client engagement by leading strategic Salesforce solutions. Drive pre-sales efforts, collaborate with C-suite stakeholders, and leverage multi-cloud expertise to deliver impactful...
2 weeks ago
Vice President, Customer Experience
$180K - $220K *
Champion customer experience transformation by leading initiatives that enhance digital engagement, optimize operations, and align strategies across teams. Drive impactful change in a dynamic environm...
Today
$80K - $95K *
Support clients by providing expert technical assistance and fostering strong relationships. Analyze software usage to enhance client success and drive retention through proactive engagement and colla...
Reposted 2 weeks ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...
Reposted 3 days ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Advance your career by driving customer success in AI solutions. Collaborate with cross-functional teams to ensure deep adoption and optimize value for clients, transforming technical deployments into...
Reposted 3 days ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and cross-functional collaboration...
Reposted 3 days ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and strategic collaboration across teams and stakeho...
Reposted 3 days ago
Agentic Customer Success Manager, Senior Manager
$147K - $247K *
Lead the charge in driving customer success through AI solutions and change management. Collaborate with cross-functional teams to ensure deep adoption and optimize value for enterprise clients in the...
Reposted 3 days ago
Agentic Customer Success Manager, Senior Manager
$123K - $227K *
Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...
Reposted 3 days ago
Director, Sales Strategy & Value
$150K - $180K *
Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...
1 week ago
$110K - $130K *
Elevate customer success by guiding global clients through their quantum journey. Collaborate cross-functionally to ensure seamless onboarding, drive engagement, and maximize value from our advanced s...
Reposted 1 week ago
$100K - $120K *
Elevate customer success by guiding global clients through their quantum journey, ensuring they maximize value from our software. Collaborate cross-functionally to drive engagement, satisfaction, and...
Reposted 1 week ago
$210K - $250K *
Lead global revenue growth by driving B2B sales strategies, managing high-performing teams, and expanding market presence across key sectors. Collaborate cross-functionally to achieve ambitious revenu...
1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Shape transformative customer success strategies by leading a high-performing team, ensuring exceptional service delivery, and fostering collaborative partnerships with stakeholders for optimal client...
Reposted 3 days ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Advance customer satisfaction by leading a high-performance team of Success Architects, driving exceptional support and adoption of Agentforce solutions for diverse customer segments through effective...
Reposted 3 days ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...
Reposted 3 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.