Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$140K - $160K *

Transform customer success by leading a high-impact team to enhance retention and foster growth. Collaborate with various functions to optimize performance and ensure top-tier support for a diverse eC...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Help us lead and develop a dynamic eClinical Customer Success team, driving customer retention and growth through strategic collaboration, operational excellence, and a strong focus on our UK and NHS...

Needham, MARemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$94K - $133K *

Champion client engagement by leading high-impact programs, managing relationships, and ensuring optimal value realization through strategic oversight and proactive insights across teams in an enterpr...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Deliver exceptional support to SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer su...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate customer success by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms. Collaborate with stakeholders to ensure measurable value and long-term...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform customer experiences by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms to ensure measurable value and success throughout the customer li...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Empower customer success by leading engagement strategies and maximizing value in the customer journey. Shape onboarding, training, and renewals to drive outcomes while collaborating across department...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$104K - $145K *

Lead the charge in enhancing customer experiences for our HELOC product line. Manage a dedicated team, optimize communication channels, and collaborate with cross-functional partners to deliver except...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$163K - $250K *

Shape the future of client engagement by leading strategic Salesforce solutions. Drive pre-sales efforts, collaborate with C-suite stakeholders, and leverage multi-cloud expertise to deliver impactful...

Connecticut, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$180K - $220K *

Champion customer experience transformation by leading initiatives that enhance digital engagement, optimize operations, and align strategies across teams. Drive impactful change in a dynamic environm...

Today

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Support clients by providing expert technical assistance and fostering strong relationships. Analyze software usage to enhance client success and drive retention through proactive engagement and colla...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Advance your career by driving customer success in AI solutions. Collaborate with cross-functional teams to ensure deep adoption and optimize value for clients, transforming technical deployments into...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and cross-functional collaboration...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and strategic collaboration across teams and stakeho...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $247K *

Lead the charge in driving customer success through AI solutions and change management. Collaborate with cross-functional teams to ensure deep adoption and optimize value for enterprise clients in the...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Elevate customer success by guiding global clients through their quantum journey. Collaborate cross-functionally to ensure seamless onboarding, drive engagement, and maximize value from our advanced s...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Elevate customer success by guiding global clients through their quantum journey, ensuring they maximize value from our software. Collaborate cross-functionally to drive engagement, satisfaction, and...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$210K - $250K *

Lead global revenue growth by driving B2B sales strategies, managing high-performing teams, and expanding market presence across key sectors. Collaborate cross-functionally to achieve ambitious revenu...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$171K - $273K *

Shape transformative customer success strategies by leading a high-performing team, ensuring exceptional service delivery, and fostering collaborative partnerships with stakeholders for optimal client...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Advance customer satisfaction by leading a high-performance team of Success Architects, driving exceptional support and adoption of Agentforce solutions for diverse customer segments through effective...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.