Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$134K - $252K *

Join a team that's dedicated to enhancing customer experiences by managing post-sales relationships, driving technology adoption, and fostering communication across teams to ensure client satisfaction...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$134K - $252K *

Join a dynamic team as a Senior Customer Success Manager, driving customer engagement and satisfaction. Leverage your expertise to guide clients through the post-sales journey, ensuring impactful adop...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in driving customer success for manufacturing clients, ensuring they achieve measurable value from our platform. Build strong relationships, guide adoption, and support continuous impr...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Champion client success by driving retention and expansion through data-driven insights and strategic advisement, while fostering relationships across various stakeholders within accounting firms for...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $105K *

Partner with us to drive customer success and growth, acting as a strategic advisor for a diverse portfolio of accounting firms. You’ll lead value realization, retention strategies, and cross-function...

CanadaRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Join a team that's redefining Customer Success in AI-driven environments. Drive measurable outcomes with enterprise customers while shaping strategies for onboarding, expansion, and renewals amid rapi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Transform the future of healthcare by driving client success and turning feedback into actionable insights. Engage with U.S. clients, ensuring they maximize platform value while building strong, trust...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$145K - $200K *

Drive operational excellence and retention by leading a high-performing Customer Success team. Guide strategic client engagements, foster growth, and champion innovative solutions, ensuring exceptiona...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Engage with customers to drive adoption of asset intelligence solutions, ensuring measurable ROI through predictive maintenance and data analytics. Collaborate cross-functionally to enhance customer s...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by driving customer success with asset intelligence solutions. Collaborate with cross-functional teams to enhance customer experience, optimize maintenance strategies, and ensure meas...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by driving customer success through asset intelligence solutions. Collaborate with cross-functional teams to enhance customer engagement, optimize maintenance strategies, and ensure m...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion customer success by driving adoption of asset intelligence solutions, collaborating with cross-functional teams to enhance value realization, and ensuring measurable ROI through effective tra...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by driving customer success with asset intelligence solutions. Collaborate with cross-functional teams to enhance customer experience, optimize maintenance strategies, and ensure meas...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $221K *

Lead the charge in driving customer success through strategic engagement, ensuring alignment between sales and professional services while fostering strong relationships to enhance customer satisfacti...

Today

  •   11 - 15 years exp.  •   Consumer Technology

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion consumer experience by leading a new function that enhances product journeys, drives engagement, and fosters loyalty through actionable insights and strategic initiatives, directly impacting...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Lead the charge in transforming partner data operations and integrations, ensuring efficient case resolution and proactive partner enablement. Drive automation, establish standards, and foster a produ...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Champion customer success by managing a portfolio of accounts, ensuring value realization and driving growth through technology adoption and service expansion. Collaborate with teams to enhance custom...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Elevate customer success by managing accounts to drive value realization, ensuring technology adoption, and achieving renewal and expansion targets through strategic insights and collaboration with sa...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engage customers by managing a portfolio to drive value realization and renewals. Leverage data insights to enhance service contracts and subscriptions, ensuring high satisfaction and growth in Annual...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$151K - $205K *

Lead the charge in transforming the Customer Success function as you scale operations, focusing on retention, onboarding, and creating a high-value experience across diverse verticals. Collaborate wit...

Somerset, KYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$151K - $205K *

Engage and lead the Customer Success organization by shaping strategy, overseeing onboarding, retention, and expansion efforts. Collaborate cross-functionally to enhance customer experience and drive...

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $115K *

Join a team that's dedicated to driving customer success through effective management of accounts, ensuring value realization and fostering growth in Annual Recurring Revenue (ARR) while leveraging da...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Champion project success by managing timelines, resources, and stakeholder communication. Drive seamless implementation experiences while collaborating with cross-functional teams to deliver value-dri...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $150K *

Unlock the potential of partner relationships as a key Customer Success Manager, driving onboarding, implementation, and continuous support for enterprise clients in the EdTech sector, while ensuring...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.