Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $130K *

Lead the charge in enhancing customer success through strategic oversight, operational excellence, and team management, ensuring seamless post-sale experiences and driving renewals for high-value acco...

Montreal, QCIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$285K - $325K *

Accelerate growth by leading transformative marketing strategies that integrate sales and digital experiences. Drive customer acquisition and expansion while optimizing performance across channels and...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$155K - $170K *

Empower a high-performing Tier 1 Technical Customer Care team, driving operational excellence and strategic direction in a fast-paced environment. Ensure exceptional customer experiences through effec...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Unlock potential by delivering exceptional customer support and insights. Collaborate with cross-functional teams to resolve issues, enhance product offerings, and maintain high satisfaction rates in...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Empower customer success by managing a high-value portfolio, driving retention and growth. Leverage strategic insights to enhance product adoption and ensure measurable ROI, while fostering strong rel...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $145K *

Champion exceptional member experiences and drive strategic partnerships, ensuring satisfaction and retention for industry stakeholders. Collaborate across teams to deliver high-impact interactions an...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by leading a dynamic team focused on enhancing client experiences across diverse fueling solutions. Collaborate cross-functionally to ensure account retention and growth while f...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Join a team that's dedicated to driving AI adoption and customer success. You'll empower clients to maximize value from AI products, ensuring seamless integration and ongoing support while collaborati...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $140K *

Reimagine client success by managing relationships and ensuring seamless communication across teams. Drive operational excellence and enhance client satisfaction through proactive updates, coordinatio...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$78K - $84K *

Engage customers by transforming relationships into partnerships, guiding them through product capabilities, and driving adoption. Collaborate with teams to enhance customer experience and proactively...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $205K *

Lead the federal growth strategy by developing innovative capture and proposal approaches, building key relationships, and driving revenue in a dynamic environment. Play a critical role in shaping org...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$210K - $260K *

Shape the future of audience growth by leading lifecycle marketing strategies, enhancing customer engagement, and driving demand generation initiatives to maximize long-term value and collaboration ac...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$140K - $165K *

Engage with customers to drive success and revenue growth through strategic account management, ensuring they achieve business value from advanced manufacturing solutions while fostering strong relati...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead customer outcomes for service sellers by ensuring successful onboarding, adoption, and health. Collaborate closely with clients to enhance their profitability and experience by leveraging your ex...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to driving customer success through exceptional onboarding, adoption, and health. Your role will span various service sectors, ensuring clients maximize their value and ou...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$155K - $175K *

Accelerate progress at Kira by building operational infrastructure, managing compliance, and enhancing financial planning. Collaborate cross-functionally to ensure effective systems and processes as t...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Unlock potential by serving as a strategic advisor to high-value agency partners, driving influencer marketing success through tailored strategies, stakeholder engagement, and data-driven insights to...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Grow your career with us by serving as a strategic partner to customers, aligning their goals with our platform capabilities. Drive adoption and success through trusted relationships, strategic planni...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower high-value mid-market customers by fostering strong partnerships, aligning their marketing goals with platform capabilities, and driving adoption to ensure successful influencer marketing outc...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping organizational growth by partnering with leaders to develop talent strategies, enhance workforce effectiveness, and drive employee engagement. This strategic role blends han...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading strategic initiatives for key enterprise partners. Drive adoption, manage complex programs, and deliver measurable value while engaging with executives and navigating techn...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $90K *

Drive customer success by managing onboarding for skilled nursing facilities, ensuring smooth transitions from contract to go-live. Collaborate with internal teams and external stakeholders to refine...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $195K *

Elevate client relationships by managing key accounts, driving satisfaction and growth. Collaborate with internal teams to deliver tailored solutions, ensuring long-term success and measurable ROI for...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$195K - $225K *

Lead the charge in transforming client development through strategic operations and enablement. Drive growth initiatives, manage a high-performing team, and ensure seamless execution across programs t...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$175K - $210K *

Lead the charge in driving enterprise growth within healthcare by building relationships with national and regional health plans. Own new logo acquisition and expansion, leveraging a robust support sy...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.