Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
$150K - $180K *
Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...
2 days ago
$150K - $180K *
Transform the customer journey by leading a dynamic team to enhance onboarding, adoption, and retention. Leverage AI to drive value and scale operations while ensuring customer success and satisfactio...
2 days ago
Sr. Client Success Manager (Atlanta)
$135K - $145K *
Lead client relationships in healthcare, ensuring successful onboarding, driving adoption, and promoting long-term satisfaction. Collaborate cross-functionally to enhance client success and retention...
1 week ago
$110K - $130K *
Elevate client relationships by leading Client Success teams to ensure operational excellence, proactive issue resolution, and strategic growth, while fostering collaboration across departments to enh...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Shape the future of client success by managing strategic relationships with enterprise clients, driving adoption and retention, and ensuring that they achieve their business outcomes through our innov...
3 weeks ago
Associate Director of Business Development
$100K *
Champion client success by leading a high-performing team to drive retention, growth, and strategic partnerships. Spearhead proactive account management and revenue outcomes in a collaborative environ...
Reposted 4 weeks ago
Manager, Digital Customer Success
$110K - $130K *
Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...
Reposted 1 week ago
$95K - $111K *
Engage with high-value technology partners to drive product adoption and renewals. Collaborate cross-functionally to enhance partner success, analyze account health, and influence product roadmaps whi...
2 days ago
$80K - $95K *
Empower customer success by managing onboarding, training, and support. Drive engagement, cultivate relationships, and create business opportunities through proactive collaboration, all while being th...
Reposted 4 weeks ago
$80K - $95K *
Champion customer success by guiding agents in handling complex cases, enhancing processes, and driving improvements through training and documentation to ensure exceptional customer experiences acros...
Reposted 1 week ago
Vice President, Human Strategy
$180K - $220K *
Champion a transformative human strategy across multi-site operations, driving talent acquisition, compliance, and cultural integrity. Collaborate with leadership to enhance employee experiences and o...
3 days ago
$100K - $120K *
Join our team as a Customer Success Manager, where you'll drive customer satisfaction and success through strategic relationship management, onboarding, and product insights, ensuring our clients achi...
2 weeks ago
$95K - $115K *
Manage customer success initiatives for a portfolio of strategic clients, ensuring satisfaction and retention. Collaborate with cross-functional teams to deliver tailored solutions, drive product adop...
2 weeks ago
$95K - $115K *
Empower customer success by guiding strategic clients through onboarding, implementation, and growth. Collaborate cross-functionally to enhance product value and ensure satisfaction, retention, and op...
2 weeks ago
Director, People Success - Tech
$195K - $270K *
Shape the future of our tech culture by partnering with leaders to drive talent development, organizational growth, and strategic planning in a rapidly evolving environment. Elevate the impact of our...
Reposted 4 weeks ago
Sr Manager, Customer Success Manager, Enterprise Strategic
$141K - $157K *
Elevate your career by leading a team to optimize merchant success through operational efficiency, revenue growth, and strategic partnerships. Collaborate with stakeholders to drive product adoption a...
2 weeks ago
Sr Manager, Customer Success Manager, Enterprise Strategic
$176K - $196K *
Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights. Collaborate cross-fun...
2 weeks ago
Sr Manager, Customer Success Manager, Enterprise Strategic
$158K - $176K *
Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights...
2 weeks ago
Sr Manager, Customer Success Manager, Enterprise Strategic
$158K - $176K *
Join a dynamic team to drive merchant success through operational excellence and revenue growth. Lead Customer Success Managers, optimize performance, and foster strategic partnerships to enhance cust...
2 weeks ago
Strategic Client Success Manager
$100K - $120K *
Elevate client satisfaction and drive measurable value by leading strategic relationships with employers and partners. Own account lifecycles, deliver insights, and engage executives to foster growth...
Reposted 4 weeks ago
$80K - $120K *
Empower healthcare organizations by enhancing product adoption and customer satisfaction. Drive relationship management, assess account health, and collaborate with technical teams to optimize the val...
Reposted 4 weeks ago
$160K - $200K *
Join a dynamic team as a strategic leader driving growth in the home health and hospice sectors. This role emphasizes direct sales, leveraging existing relationships, and developing new business oppor...
1 week ago
Senior Customer Success Operations Manager
$104K - $176K *
Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...
Reposted 3 weeks ago
Senior Manager, Onboarding & Growth
$110K - $130K *
Empower clinician success by leading operations that enhance onboarding, performance, and workflow efficiency. Collaborate across teams to identify risks, implement data-driven solutions, and ensure a...
2 weeks ago
$88K - $105K *
Empower customer success by building strategic partnerships with enterprise clients. Leverage your expertise to enhance workflows, drive product adoption, and collaborate with cross-functional teams t...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.