Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$150K - $180K *

Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform the customer journey by leading a dynamic team to enhance onboarding, adoption, and retention. Leverage AI to drive value and scale operations while ensuring customer success and satisfactio...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $145K *

Lead client relationships in healthcare, ensuring successful onboarding, driving adoption, and promoting long-term satisfaction. Collaborate cross-functionally to enhance client success and retention...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Elevate client relationships by leading Client Success teams to ensure operational excellence, proactive issue resolution, and strategic growth, while fostering collaboration across departments to enh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of client success by managing strategic relationships with enterprise clients, driving adoption and retention, and ensuring that they achieve their business outcomes through our innov...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K *

Champion client success by leading a high-performing team to drive retention, growth, and strategic partnerships. Spearhead proactive account management and revenue outcomes in a collaborative environ...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$95K - $111K *

Engage with high-value technology partners to drive product adoption and renewals. Collaborate cross-functionally to enhance partner success, analyze account health, and influence product roadmaps whi...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower customer success by managing onboarding, training, and support. Drive engagement, cultivate relationships, and create business opportunities through proactive collaboration, all while being th...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion customer success by guiding agents in handling complex cases, enhancing processes, and driving improvements through training and documentation to ensure exceptional customer experiences acros...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$180K - $220K *

Champion a transformative human strategy across multi-site operations, driving talent acquisition, compliance, and cultural integrity. Collaborate with leadership to enhance employee experiences and o...

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join our team as a Customer Success Manager, where you'll drive customer satisfaction and success through strategic relationship management, onboarding, and product insights, ensuring our clients achi...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Manage customer success initiatives for a portfolio of strategic clients, ensuring satisfaction and retention. Collaborate with cross-functional teams to deliver tailored solutions, drive product adop...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Empower customer success by guiding strategic clients through onboarding, implementation, and growth. Collaborate cross-functionally to enhance product value and ensure satisfaction, retention, and op...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$195K - $270K *

Shape the future of our tech culture by partnering with leaders to drive talent development, organizational growth, and strategic planning in a rapidly evolving environment. Elevate the impact of our...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$141K - $157K *

Elevate your career by leading a team to optimize merchant success through operational efficiency, revenue growth, and strategic partnerships. Collaborate with stakeholders to drive product adoption a...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$176K - $196K *

Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights. Collaborate cross-fun...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$158K - $176K *

Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$158K - $176K *

Join a dynamic team to drive merchant success through operational excellence and revenue growth. Lead Customer Success Managers, optimize performance, and foster strategic partnerships to enhance cust...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Elevate client satisfaction and drive measurable value by leading strategic relationships with employers and partners. Own account lifecycles, deliver insights, and engage executives to foster growth...

Seattle, WARemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $120K *

Empower healthcare organizations by enhancing product adoption and customer satisfaction. Drive relationship management, assess account health, and collaborate with technical teams to optimize the val...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Join a dynamic team as a strategic leader driving growth in the home health and hospice sectors. This role emphasizes direct sales, leveraging existing relationships, and developing new business oppor...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower clinician success by leading operations that enhance onboarding, performance, and workflow efficiency. Collaborate across teams to identify risks, implement data-driven solutions, and ensure a...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Empower customer success by building strategic partnerships with enterprise clients. Leverage your expertise to enhance workflows, drive product adoption, and collaborate with cross-functional teams t...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.