3-5 years experience in Customer Success or Account Management.
Strong relationship-building and engagement skills for customer renewals.
Empathetic with a proactive approach to achieving customer goals.
Proven ability to drive customer success in complex environments.
Passionate about delivering long-term value to customers.
Excellent communication and interpersonal skills.
Responsibilities
Own customer enrollment and address product-related inquiries.
Onboard new customers and train end users post go-live.
Generate new business opportunities through events.
Demonstrate platform capabilities to prospects and clients.
Advocate for customer feedback in product and marketing strategies.
Build trusted advisor relationships with key stakeholders.
Measure engagement and implement strategies to enhance ROI.
Benefits
Collaborative cross-functional team environment.
Opportunity to influence product roadmap based on customer input.
Engagement with clients at various organizational levels.
Dynamic startup culture encouraging adaptability.
Potential for professional growth in a value-driven company.
Full Job Description
Job Description
What You'll Do
The CSM will be involved in all aspects of support, account management, product demonstrations, existing customer education and new business development.
Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering.
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
Generate new business opportunities through tradeshows and conferences.
Demonstrate the platform to prospects as well as existing customers.
Represent the voice of the customer to provide input into the product roadmap, marketing and sales process.
Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value.
Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback.
Measure customer engagement and execute strategies to drive maximum ROI.
Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies).
Qualifications
What We're Looking For
3-5 years experience in Customer Success, Account Management, Strategic Services or related areas; selling to and serving customers while making them immensely successful in terms of increased adoption and delivering value.
Experience building and maintaining relationships, while driving engagement as well as renewals.
Empathetic, positive attitude with a desire to help customers reach their goals.
Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.
Fanatical about customer success and tenacious at driving long-term customer value.
Team player with the highest level of integrity, who will continue to improve the way MedPut serves its customers.
Excellent communication and interpersonal skills.
Ability to work independently and to deliver on detail as well as strategy.
Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.
Experience in employee benefits is a plus but not required.
