Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$111K - $168K *

Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in partner success management by nurturing relationships, driving growth, and maximizing potential for a portfolio of reseller partners. Collaborate cross-functionally to ensure partne...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower partnership growth by managing and optimizing reseller accounts, driving revenue, and enhancing partner success through collaboration and innovative solutions in a dynamic, remote environment...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Engage with reseller partners to drive account success and growth. Manage relationships end-to-end, enabling partners with training and co-selling, while fostering pipeline development and technical a...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's committed to driving partner success by managing relationships, ensuring growth, and leveraging innovative solutions to optimize performance across a diverse portfolio of reseller p...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of partner success by driving growth, managing relationships, and empowering resellers to excel in delivering identity verification solutions. Collaborate cross-functionally to optimi...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Champion customer success and growth by driving retention and strategic expansion across enterprise clients while leading a high-performing team and delivering innovative logistics solutions that alig...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Pioneer strategic customer success initiatives, enhancing client retention and growth while leading a skilled team. Collaborate closely with senior executives and internal departments to drive operati...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Join a team that's driving strategic customer success, managing enterprise accounts, and empowering a dedicated team to enhance client satisfaction and retention through innovative logistics solutions...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Shape the future of customer success by managing key relationships, driving retention, and identifying growth opportunities. Collaborate with cross-functional teams to ensure customer satisfaction and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$215K - $295K *

Pioneer your career by driving impactful people strategies within our dynamic team. Collaborate with leaders to enhance employee engagement, retention, and organizational effectiveness in a fast-paced...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Shape customer success by nurturing relationships, driving adoption, and delivering tailored insights for mid-market and enterprise clients in a dynamic SaaS environment as a proactive advocate for me...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$75K - $95K *

Transform customer experiences by leading onboarding, relationship management, and advocacy efforts. Drive success through data insights and proactive engagement, ensuring alignment with educational g...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$71K - $120K *

Grow your career with a Strategic Partner Manager role, leading strategic partnerships with SMB restaurant clients. Drive business growth, optimize performance, and influence cross-functional teams to...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $156K *

Join a dynamic team to enhance customer success in cancer diagnostics. Lead operations, drive improvements, and foster relationships to ensure exceptional service and support organizational growth in...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Elevate customer satisfaction and success by managing relationships across teams, overseeing implementations, and driving strategic opportunities that contribute to company growth in a fast-paced, rem...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Empower customers to achieve measurable success by managing relationships, driving adoption, and ensuring value realization. Collaborate across teams to identify risks and opportunities, fostering gro...

Vancouver, BCIn-Person

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform customer success by building and leading a pooled team that responds to key signals, ensuring timely support and retention. Design workflows, create playbooks, and leverage data to enhance c...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$176K - $221K *

Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Lead the charge in empowering a high-performing Customer Success team to drive revenue growth, maximize retention, and ensure customers achieve measurable ROI through strategic coaching and proactive...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $210K *

Join us in shaping a world-class customer success strategy to enhance client satisfaction and retention. Lead high-performing teams, drive revenue growth, and deliver exceptional experiences that maxi...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $100K *

Accelerate progress at key restaurant brands as their trusted CSM, guiding their success through tailored insights & strategic support. Manage a complex portfolio to maximize retention and growth in a...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Champion customer success by guiding law firms through onboarding, enhancing engagement, and leveraging insights to drive value and loyalty. Collaborate with cross-functional teams to ensure measurabl...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by guiding law firms through onboarding, enhancing engagement, and leveraging data insights to ensure satisfaction and loyalty. Collaborate cross-functionally to deliver measura...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform customer experiences by owning agency accounts, driving adoption, and ensuring renewals. Enhance processes and collaborate within teams to translate feedback into actionable insights for a g...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.