Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$119K - $132K *

Elevate merchant success by optimizing operations and driving revenue growth. As a key advisor, leverage data insights and collaboration to enhance performance and ensure a seamless experience on our...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$107K - $119K *

Elevate merchant success by optimizing operations and driving revenue growth through data insights and relationship management. Collaborate cross-functionally to enhance platform performance and ensur...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$120K - $131K *

Elevate customer success by leading a team of CSMs and TAMs to drive value, retention, and growth. Foster a culture of collaboration and operational excellence while ensuring exceptional customer expe...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Join a dynamic team as you manage customer success and manufacturing readiness. Focus on coordinating order management, communication, and production priorities, ensuring projects align with customer...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $186K *

Champion customer success by driving adoption and value alignment for high-value clients. Collaborate with stakeholders to address technical and business needs, ensuring a seamless experience and maxi...

Arizona, USRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $210K *

Drive the go-to-market success for Customer Success and Staircase products. Own strategy, positioning, and launches in a fast-paced, cross-functional environment, enabling Sales and Success teams to a...

California, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Empower our Named Commercial customers by driving adoption and retention through strategic partnerships. Collaborate with cross-functional teams to enhance customer success and influence product devel...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$285K - $320K *

Transform enterprise growth as a strategic leader, shaping multi-year plans and innovative partnerships. Collaborate with executives to drive market expansion and revenue models, ensuring sustainable...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$166K - $214K *

Elevate customer success by leading a dynamic onboarding team, ensuring seamless transitions from sales to platform activation. Drive adoption and optimize experiences while fostering a culture of exc...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$115K - $130K *

Transform customer relationships by owning onboarding, adoption, and renewals for diverse accounts. Collaborate cross-functionally to enhance product integration and drive customer success, ensuring h...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Partner with us to drive customer success through onboarding, adoption, and renewals. Engage with diverse accounts, collaborate with product teams, and shape our customer success function in a dynamic...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Champion customer success by managing accounts from onboarding to renewal. Collaborate with marketing and product teams to enhance customer experience and drive adoption, ensuring strong relationships...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Join a dynamic team as you manage customer accounts, driving onboarding, adoption, and renewals. Collaborate cross-functionally to enhance customer success and influence product development while ensu...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive client success by managing strategic accounts, fostering relationships, and ensuring value delivery. Collaborate with teams to enhance client experience and contribute to growth while shaping th...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team as a Customer Success Manager, ensuring exceptional client engagement and driving successful implementations, adoption, and growth while collaborating with multiple departments to...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform enterprise healthcare relationships by guiding C-suite leaders through the entire customer journey, ensuring success and expansion with a cutting-edge AI platform while mentoring a growing C...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Empower leading healthcare organizations to maximize AI solutions through strategic customer success management, driving measurable outcomes by partnering with C-suite executives and guiding enterpris...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower advisory teams by driving platform adoption and enhancing client outcomes through hands-on engagement and workflow optimization. Collaborate cross-functionally to ensure measurable success and...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $219K *

Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Empower your career by managing and expanding a diverse portfolio of enterprise accounts. Utilize data-driven insights and strategic recommendations to drive customer success and growth in a dynamic B...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Drive customer success by helping clients optimize privacy programs through our platform. Engage as a trusted advisor, overseeing onboarding and adoption while advocating for customer needs to enhance...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Grow your career with a dynamic team focused on ensuring customer success, driving adoption, and building long-term partnerships within the healthcare technology sector. You'll guide clients on their...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.