Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Customer Success Manager, Global Delivery Partnerships
$119K - $132K *
Elevate merchant success by optimizing operations and driving revenue growth. As a key advisor, leverage data insights and collaboration to enhance performance and ensure a seamless experience on our...
1 week ago
Customer Success Manager, Global Delivery Partnerships
$107K - $119K *
Elevate merchant success by optimizing operations and driving revenue growth through data insights and relationship management. Collaborate cross-functionally to enhance platform performance and ensur...
1 week ago
Manager, Customer Success and Technical Account Management
$120K - $131K *
Elevate customer success by leading a team of CSMs and TAMs to drive value, retention, and growth. Foster a culture of collaboration and operational excellence while ensuring exceptional customer expe...
1 week ago
$80K - $95K *
Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...
Reposted 1 week ago
Manager, Customer Success & Manufacturing Readiness
$95K - $115K *
Join a dynamic team as you manage customer success and manufacturing readiness. Focus on coordinating order management, communication, and production priorities, ensuring projects align with customer...
Reposted 3 weeks ago
$123K - $186K *
Champion customer success by driving adoption and value alignment for high-value clients. Collaborate with stakeholders to address technical and business needs, ensuring a seamless experience and maxi...
2 days ago
Principal Product Marketing Manager, Customer Success and Staircase
$180K - $210K *
Drive the go-to-market success for Customer Success and Staircase products. Own strategy, positioning, and launches in a fast-paced, cross-functional environment, enabling Sales and Success teams to a...
Reposted 3 weeks ago
Senior Customer Success Manager, Commercial
$120K - $150K *
Empower our Named Commercial customers by driving adoption and retention through strategic partnerships. Collaborate with cross-functional teams to enhance customer success and influence product devel...
Today
Chief Strategy and Growth Officer
$285K - $320K *
Transform enterprise growth as a strategic leader, shaping multi-year plans and innovative partnerships. Collaborate with executives to drive market expansion and revenue models, ensuring sustainable...
3 weeks ago
$80K - $110K *
Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...
Reposted 2 weeks ago
$166K - $214K *
Elevate customer success by leading a dynamic onboarding team, ensuring seamless transitions from sales to platform activation. Drive adoption and optimize experiences while fostering a culture of exc...
1 week ago
$115K - $130K *
Transform customer relationships by owning onboarding, adoption, and renewals for diverse accounts. Collaborate cross-functionally to enhance product integration and drive customer success, ensuring h...
2 days ago
$115K - $130K *
Partner with us to drive customer success through onboarding, adoption, and renewals. Engage with diverse accounts, collaborate with product teams, and shape our customer success function in a dynamic...
2 days ago
$115K - $130K *
Champion customer success by managing accounts from onboarding to renewal. Collaborate with marketing and product teams to enhance customer experience and drive adoption, ensuring strong relationships...
2 days ago
$115K - $130K *
Join a dynamic team as you manage customer accounts, driving onboarding, adoption, and renewals. Collaborate cross-functionally to enhance customer success and influence product development while ensu...
2 days ago
$80K - $95K *
Drive client success by managing strategic accounts, fostering relationships, and ensuring value delivery. Collaborate with teams to enhance client experience and contribute to growth while shaping th...
2 weeks ago
$80K - $95K *
Join a dynamic team as a Customer Success Manager, ensuring exceptional client engagement and driving successful implementations, adoption, and growth while collaborating with multiple departments to...
4 weeks ago
$135K - $160K *
Transform enterprise healthcare relationships by guiding C-suite leaders through the entire customer journey, ensuring success and expansion with a cutting-edge AI platform while mentoring a growing C...
Reposted 3 weeks ago
$150K - $180K *
Empower leading healthcare organizations to maximize AI solutions through strategic customer success management, driving measurable outcomes by partnering with C-suite executives and guiding enterpris...
Reposted 3 weeks ago
Customer Success Engineer, Advisory
$110K - $130K *
Empower advisory teams by driving platform adoption and enhancing client outcomes through hands-on engagement and workflow optimization. Collaborate cross-functionally to ensure measurable success and...
2 days ago
Customer Success Engineer, Advisory
$100K - $120K *
Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...
2 days ago
$169K - $219K *
Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...
2 weeks ago
$100K - $130K *
Empower your career by managing and expanding a diverse portfolio of enterprise accounts. Utilize data-driven insights and strategic recommendations to drive customer success and growth in a dynamic B...
3 weeks ago
$120K - $140K *
Drive customer success by helping clients optimize privacy programs through our platform. Engage as a trusted advisor, overseeing onboarding and adoption while advocating for customer needs to enhance...
Reposted 2 weeks ago
$90K - $110K *
Grow your career with a dynamic team focused on ensuring customer success, driving adoption, and building long-term partnerships within the healthcare technology sector. You'll guide clients on their...
Reposted 3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.