Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$81K - $116K *

Unlock potential by guiding teams to deliver valuable product propositions. As a Technical Business Analyst, you'll analyze product integrations and enhance vendor onboarding for operational efficienc...

Montreal, QCIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $98K *

Support our team by providing essential IT Technical Support in a dynamic airport environment. You'll troubleshoot systems, manage employee onboarding/offboarding, and ensure seamless connectivity for...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $106K *

Join a team that's dedicated to providing exceptional technical support, managing complex customer issues, and collaborating with engineering teams to enhance product efficiency and compliance in a dy...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $128K *

Lead the enhancement and support of business applications and databases, ensuring operational efficiency and reliability. Collaborate with various teams for optimal system performance and contribute t...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$64K - $97K *

Lead the charge in providing advanced helpdesk support, resolving complex IT issues, and enhancing user experience through effective communication and documentation. Collaborate with teams to ensure h...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$64K - $97K *

Elevate your career by providing expert third-tier helpdesk support, resolving complex IT issues, and enhancing user experience. Collaborate with teams to ensure seamless service delivery while mentor...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Lead the charge in optimizing application delivery as a Senior Data Analyst, managing production support and enhancements while collaborating with cross-functional teams to drive data-driven solutions...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$62K - $141K *

Join us to empower the Department of War with strategic insights and data-driven analysis. Collaborate with Joint Staff to enhance joint training initiatives, ensuring effective communication and repo...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$72K - $108K *

Unlock potential by providing expert Tier I-III support, managing IT assets, and driving service improvements. Collaborate with IT teams to enhance user experience and maintain documentation while ana...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join as a Senior Systems Analyst to lead daily operations, enhance application performance, manage user access, and support modernization efforts. Collaborate with teams to resolve issues and execute...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Shape the future of data analytics by bridging technical and business teams. Leverage your expertise in Adobe platforms to enhance data insights and reporting, ensuring stakeholders maximize their dat...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Join our Technical Support Team to enhance customer experience by troubleshooting technical issues, providing feedback, and collaborating across departments to ensure seamless product functionality an...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $110K *

Unlock potential by serving as the key liaison between IT and business units, ensuring project alignment with strategic goals, managing requirements, and enhancing operational processes through effect...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Partner with us to bridge business needs and IT solutions, ensuring project alignment with strategy, managing requirements, and enhancing processes for optimal performance and integration across depar...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Engage with business partners to bridge Information Technology and operations, identifying requirements, coordinating projects, and ensuring alignment with IT strategy while enhancing processes and so...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$84K - $100K *

Unlock your potential by defining, developing, and maintaining software applications. Collaborate with teams to enhance functionality and resolve issues, ensuring high-quality solutions that meet busi...

St Thomas, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to providing advanced technical support and troubleshooting for end-user computing environments. Elevate user experiences by resolving complex issues and enhancing operati...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$62K - $103K *

Support a dynamic IT team by troubleshooting technical issues, maintaining systems, and enhancing procedures. Collaborate with colleagues to deliver exceptional service and ensure compliance with inte...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K *

Join a dynamic team as a Senior Technical Services Analyst, leveraging your data expertise to deliver complex data migration projects for diverse clients. Drive efficiency through automation and desig...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in shaping our enterprise network strategy, ensuring resilience and innovation. Collaborate with a skilled team to translate business needs into effective network solutions while overs...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $90K *

Join a team that's dedicated to delivering exceptional IT support by troubleshooting complex technical issues and enhancing service desk operations for a seamless user experience across the organizati...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$132K - $133K *

Transform business systems by defining project scopes and requirements. Collaborate with stakeholders to enhance system functionality and ensure alignment between technical solutions and business need...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$55K - $126K *

Drive success by managing global travel operations and ensuring project goals are met. Collaborate with stakeholders to implement effective strategies and maintain program quality, all while navigatin...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Drive security governance and risk management initiatives, ensuring compliance with standards and frameworks. Collaborate with stakeholders to assess risks, document findings, and enhance security pol...

Richmond, KYRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Oversee comprehensive security risk assessments and compliance initiatives, ensuring adherence to regulatory standards. Collaborate with stakeholders to enhance security governance and manage risk eff...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.