Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $146K *

Unlock potential by designing advanced systems for diverse projects, collaborating with clients and technical teams to create innovative solutions in critical facilities, healthcare, and corporate env...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$120K - $130K *

Take ownership of complex engineering projects, collaborating with customers to design, build, and deploy innovative solutions using advanced technologies. Drive technical outcomes from discovery to p...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$105K - $200K *

Advance your career by providing cybersecurity expertise and mentoring within high-performing teams. Lead compliance efforts for combat systems, ensuring adherence to RMF guidelines while collaboratin...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$80K - $100K *

Deliver exceptional help desk support in a dynamic environment, ensuring service availability and user satisfaction. Collaborate with a small team to troubleshoot issues and maintain seamless operatio...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$81K - $95K *

Optimize security operations by monitoring threats, investigating incidents, and enhancing controls. Collaborate with IT and business teams to strengthen security posture and ensure compliance with in...

Mississauga, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Media

$130K - $180K *

Develop autonomous agents and AI-driven integrations, collaborating with stakeholders to enhance enterprise data solutions. Utilize Databricks and AI models to drive innovation and efficiency in busin...

Today

  •   Less than 5 years exp.  •   Information Technology

$118K - $220K *

Join a team that's redefining enterprise Microsoft infrastructure by leading the design, modernization, and security of critical systems. Leverage your expertise to drive strategic technology decision...

1 week ago

  •   15+ years exp.  •   Telecommunications & Hardware

$90K - $100K *

Join a team that's dedicated to enhancing data pipeline stability and server administration for enterprise analytics systems. Support the transition of legacy data models into Tableau while ensuring c...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by leading software development for critical space applications. Collaborate with teams to enhance existing systems and create innovative solutions, ensuring seamless integration acro...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$78K - $250K *

Optimize your career by joining a dynamic engineering team focused on system administration and support. Leverage your expertise to tackle complex challenges and enhance operational efficiency in a co...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$162K - $254K *

Drive customer success by leveraging your sales expertise to expand ACS solutions. Build relationships, manage the sales pipeline, and collaborate with teams to achieve results while understanding mar...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $160K *

Lead the charge in driving operational excellence and transformation by translating business needs into actionable requirements, managing delivery workflows, and enhancing the Revenue Intelligence por...

Austin, TXRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Transform the future of defense technology by developing analytical tools and solutions. Collaborate with multidisciplinary teams to evaluate systems and enhance performance in a dynamic, mission-crit...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$116K - $197K *

Join a team that's shaping the future of risk management through strategic analysis and technical expertise. Leverage your 5–7 years of experience to drive improvements in claims processes, data integ...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Analyze complex business requirements and design innovative solutions to enhance technology utilization. Lead cross-functional teams, mentor peers, and drive project success while ensuring alignment w...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Drive customer success by aligning technical capabilities with needs, enhancing packaging innovation, and executing strategic initiatives through collaboration and data-driven insights to achieve meas...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Empower operational excellence as a Lead Platform Support Engineer, overseeing system reliability while mentoring support engineers and collaborating with development teams to ensure seamless deployme...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Help us enhance semiconductor testing by providing expert support and troubleshooting for automated test equipment. Engage with customers and collaborate across teams to ensure optimal performance and...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Elevate your career by leading project delivery in IT and low voltage systems. Collaborate with clients and teams to design, manage, and implement innovative solutions that meet diverse project needs...

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Execute project controls strategies to ensure timely, budget-compliant project completion. Collaborate with teams to analyze financial data, manage forecasts, and report on project progress while miti...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$76K - $166K *

Elevate user experience by providing expert support for GIS applications, ensuring seamless functionality and collaboration with stakeholders. Leverage your extensive GIS knowledge to troubleshoot iss...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $140K *

Advance your career by managing complex identity and access security solutions. This pivotal role requires expertise in user provisioning, Epic security, and compliance, driving operational security p...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $140K *

Champion user security and access management by overseeing complex identity and provisioning tasks, ensuring compliance with organizational standards, and supporting collaboration across teams to enha...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Empower cybersecurity compliance initiatives by assessing controls, ensuring adherence to regulations, and collaborating with cross-functional teams to maintain readiness for industry standards and ce...

Ottawa, ONHybrid

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$86K - $110K *

Lead data-driven initiatives as a Data Technical Analyst, supporting crime analysis and investigations. Collaborate with a dedicated team to enhance data quality and provide critical insights for law...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.