Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$95K - $115K *

Champion your skills as a Scrum Master/Business Analyst, bridging business needs and technical teams to deliver modernized software solutions while driving Agile processes and ensuring project success...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$93K - $179K *

Transform your career by providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system performance ac...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $198K *

Join a team that's dedicated to enhancing diver safety and operational readiness by providing expert maintenance and support for advanced underwater breathing apparatus systems, ensuring compliance an...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$145K - $160K *

Transform HR data analytics by leveraging advanced Excel and Power BI skills. Drive reporting automation and process optimization to enhance efficiency and accuracy in a remote, project-based environm...

Pennsylvania, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$210K - $220K *

Drive systems engineering excellence across the lifecycle phases, ensuring technical integrity and quality. Collaborate with government and stakeholders to manage risks and dependencies while facilita...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $100K *

Join a team that's dedicated to customer success as an Entry-Level Support Engineer. You'll assist clients with technical issues, optimize product use, and gain hands-on training in a fast-paced envir...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $90K *

Join a team that's focused on enhancing enterprise financial applications. This role bridges business operations and technology, supporting billing, collections, and revenue recognition through analys...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Engage with us to enhance laboratory instrumentation through hands-on testing, design iteration, and reliability improvements. Collaborate in a regulated environment to tackle performance issues and s...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$79K - $150K *

Elevate billing processes by overseeing design and governance within Oracle, ensuring efficiency and accuracy in invoicing. Collaborate with cross-functional teams to drive improvements and mentor jun...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Transform customer engagement by providing expert pre-sales technical support, leading complex solution development, and delivering impactful presentations to ensure tailored solutions meet client nee...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$71K - $109K *

Drive business analysis and quality assurance to enhance pension services. Collaborate with cross-functional teams to translate requirements, execute testing, and ensure operational reliability, bridg...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$71K - $89K *

Elevate your career with hands-on testing and troubleshooting of microwave hardware. Collaborate with engineering teams to develop specifications and technical reports, enhancing your skills for futur...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$84K - $124K *

Drive the evolution of Cyber Defense by engineering and automating security operations, enhancing incident response, and maintaining enterprise security platforms to ensure robust protection and swift...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Engage in critical analysis and documentation to support USAF exercises. Collaborate with stakeholders to translate requirements into actionable insights, ensuring project success through effective co...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Engage in the design and evaluation of advanced low voltage technology systems, ensuring effective integration of communication and medical technology infrastructures while preparing essential constru...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform the operational infrastructure by leading system administration for physical, virtual, and cloud environments, ensuring reliability, availability, and recovery for mission-critical systems i...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join the forefront of innovation in data center customer deployments. Oversee installations and manage power distribution across complex environments, ensuring seamless integration and optimal perform...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $104K *

Lead critical tactical data link operations, ensuring seamless connectivity and interoperability during naval training events. Collaborate with squadrons and external agencies to enhance system capabi...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Optimize our internal IT systems and security posture while managing user access, supporting AWS operations, and ensuring compliance. Collaborate with the COO to enhance efficiency and maintain a secu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $225K *

Transform critical production systems as a Lead Site Reliability Engineer, ensuring reliability, performance, and security. Collaborate with DevOps and security teams to enhance system resilience and...

Today

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Unlock potential by providing executive support to multiple Senior VPs. Manage schedules, oversee meeting logistics, and prepare reports while maintaining confidentiality and delivering exceptional se...

Toronto, ONIn-Person

Reposted 3 days ago

  •   Less than 5 years exp.  •   Technical Services

$98K - $217K *

Transform service desk operations by leading Tier I support, managing incidents, and driving process improvements. Collaborate with stakeholders to enhance service delivery and ensure compliance with...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive business process improvement by analyzing and redesigning workflows, leveraging strong communication and analytical skills to support federal budget processes and enhance operational efficiency...

Maryland, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Contribute to a dynamic IT environment by managing endpoint systems, enhancing collaboration tools, and providing technical support. Own the administration of macOS and Windows devices while improving...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.