Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$75K - $110K *

Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Drive collaboration between business and technical teams to translate needs into actionable system requirements. Focus on Medicare systems, Agile development, and quality assurance to deliver cloud-ba...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Partner with us to lead the design and development of enterprise applications, ensuring alignment with business needs. Collaborate with cross-functional teams to deliver innovative solutions while men...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $108K *

Join a dynamic team to tackle complex technical challenges and enhance client success. Leverage your expertise in IT operations and client support to deliver innovative solutions and exceptional servi...

Waterloo, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform your career by leading configuration management efforts to ensure accurate, trusted data in the CMDB. Collaborate with cross-functional teams to enhance IT services through robust governance...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team where you will leverage your IT expertise to drive innovative solutions and enhance operational efficiencies. Be a key contributor in a collaborative environment focused on achievi...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Develop and enhance Commercial Lending applications by leveraging mainframe technologies. Collaborate with cross-functional teams to deliver high-quality solutions, ensuring compliance and operational...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $100K *

Drive exceptional IT support by troubleshooting hardware and software issues, ensuring seamless operations for team members. Utilize analytical skills to enhance service quality and maintain a high st...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Transform healthcare by designing and testing Epic's Radiology module. Leverage your expertise in Radiant to enhance workflows, manage tickets, and collaborate effectively while handling multiple task...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Join a team that's focused on delivering exceptional technical support. In this role, you'll assist users, troubleshoot issues, and enhance product knowledge while gaining insights into AI technologie...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Empower your career by driving advanced technical solutions and operational oversight in a dynamic portfolio. Collaborate with teams to enhance technology delivery, mentor peers, and ensure sustainabl...

2 days ago

  •   Less than 5 years exp.  •   Staffing

$115K - $175K *

Help us ensure the stability and reliability of non-production environments by collaborating with cross-functional teams to maintain parity with production, reduce outages, and support high-quality re...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $94K *

Join a team that's dedicated to delivering comprehensive training solutions for both internal and external personnel, ensuring safe and effective task performance through innovative training methods a...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Drive reliability in a fast-paced, technical role ensuring seamless operation of a proprietary electronic options trading platform, collaborating with traders and developers for optimal system perform...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $135K *

Lead the charge in enterprise systems architecture and infrastructure modernization. Drive automation, optimize security, and implement zero-trust principles across complex environments while ensuring...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $135K *

Innovate robust infrastructure solutions by leading enterprise systems architecture, automation, and zero-trust security implementation across complex environments. Drive strategic initiatives for ope...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in enhancing telecommunications systems and SIGINT operations through expert technical support and collaboration with Intelligence Community partners, ensuring mission success with inn...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Provide operational support for advanced telecommunications and SIGINT systems. Optimize collection strategies and functionalities, ensuring alignment with mission objectives within the Intelligence C...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team to provide expert technical support for electronic warfare operations, enhancing joint and multinational exercises through strategic planning, analysis, and integration of EW capab...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $101K *

Transform program management by streamlining operations, enhancing data analysis, and fostering collaboration across teams. Drive process improvements and ensure compliance while supporting project fo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support and enhance manufacturing application solutions, providing critical Level 1 support and troubleshooting for production systems. Collaborate with teams to improve efficiency and ensure system f...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $85K *

Engage with users to provide technical support for computer systems, software, and hardware. Troubleshoot issues, install and repair equipment, and ensure customer satisfaction through effective commu...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Transform technical support for global environments by enhancing client service, managing incidents, and driving process improvements through automation and collaboration with stakeholders...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.